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API Auto Service

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for API Auto Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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API Auto Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dropped off our vehicle, 2014 Jeep Wrangler, at API Service on 7/15/2024 for engine oil leak. Employee named "*****" diagnosed as a rear main seal (crank shaft seal) leak. Work was completed and Invoice ***** was fully paid on 7/26/2024 in the amount of $1,157.34. Invoice clearly states "All repairs will be warranteed for a period of 12 months or ***** miles, whichever comes first." We quickly realized engine oil was still leaking and the problem was not fixed, ***** advised it was most likely residual oil that was leaking and it needed to work its way out. ***** advised the business was closed for 2 weeks for renovations but to let him know if the problem persists. ***** was contacted again on 8/12/2024 and told the Jeep was still leaking oil. ***** advised the shop had not reopened and to give him until 8/22/2024. ***** was contacted again on 8/26/2024 to see if the shop had reopened and advised the **** was still leaking oil. ***** advised the shop was still not open and he would arrange for the Jeep to be picked up and brought to another shop by the end of the week. As of 9/12/2024, nobody from API ever contacted us to arrange pick up. We were forced to bring our vehicle to ******************* Jeep in Bel Air who correctly fixed the rear main seal leak for the a price of $1,888.15. API in ******* is still not open and it appears that no renovations have been completed since their "temporary closure" for renovations.

    API Auto Service is NOT a BBB Accredited Business.

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