Complaints

This profile includes complaints for Basement Waterproofing Nationwide, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Basement Waterproofing Nationwide, Inc. has 2 locations, listed below.

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  Basement Waterproofing Nationwide, Inc.

  109 E Wheel Rd Bel Air, MD 21015-6114

  
• 

  Basement Waterproofing Nationwide, Inc.

  PO Box 1798 Wilmington, DE 19899-1798

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Basement Waterproofing Nationwide, Inc. last April 6, 2022 for a basement waterproofing job at the cost of $5900.00. I had a hole in the front cinder blook wall of my basement, which was allowing water to flow in and flooded my basement. After a few conversations with staff, my project was begun on 4/15/22. Instead of running the discharge pipeline to the rear of the property as was mentioned in our discussions, the company ran a pipeline across my front lawn (which I share with my neighbor in the townhouse next door). The force of the water that was being pulled underground the lawn area has caused underground erosion (confirmed by various inspections by Horizon plumbers and *** ****** ************ ******** technician), and consequently my lawn has been soggy, pocketing, dying and sinking ever since. I've contacted and spoken with representatives from this company several times over the past 8 months, but they have refused to rectify the situation. I recently (1/13/23) spoke with a project manager at this company who "softly agreed" to send a crew back and dig up the offending pipeline, but still refused to backfill my lawn with soil, grade and reseed my lawn and restore it to its original state.

  

  Business Response

  Date: 02/22/2023

  Ms. ****** did retain BWN and BWN did
  correct a water problem at her residence.
  After a complaint regarding the
  location of the sump pump discharge line, BWN returned at no charge to relocate
  that discharge line to a more preferable spot selected by the HOA, at the rear
  of the home.
  Later Ms. ****** called complaining
  her yard was “eroding” and “sinking”. Her thought was it must be related to the
  downspout work BWN did. It is not.
  Before hiring BWN Ms. ****** had a
  downspout buried to a landscape basin in her front yard. BWN extended this
  existing front yard downspout and extended the landscape basin 15’ further away
  from the home. There was no change to the original design other than that
  extension. The same amount of water collected by the downspout remains the same.
  BWN has not increased or decreased the
  amount of water that flows to the new landscape basin. We only carried the
  water further away from the home which is consistent with professional
  waterproofing discipline.
  We met with Ms. ****** on several
  occasions including, most recently, today and will continue to work with her
  towards an acceptable conclusion.
  During today’s meeting, it was agreed
  that contacting a landscaping service company is in the
  best interest of Ms. ****** to address her lawn care concerns as this
  responsibility rest solely with the home owner.
  The erosion she complains about is not
  due to any negligence or faulty workmanship on the part of BWN. 

  Customer Answer

  Date: 03/25/2023

  Better Business Bureau:

  
  

  I would like to reject the offer of Arbitration for complaint ID ********.

  After many conversations with various representatives of Basement Waterproofing Nationwide Inc,. the company returned to my property on 3/13/23. The agreed upon remediation was to dig up the 30' pipeline that had been run across the lawn, remove the drain basin, reconnect to the downspout from the roof, and install a 10' buried corrugated line with pop-up landscape basin for rain water discharge only. This remedy in no way affects the lower lawn, or the 1/2 lawn portion that is connected to my neighbor's property. This is the way things were situated prior to the pipeline being installed last April 2022. My lawn did not have any damage to it at that time. The damage occurred after the pipeline was run and has continued to deteriorate. Although I am happy that the pipeline has been removed, I am not happy that BWN has refused to take any responsibility for the lawn damage and has refused to offer any restitution for damages. They have left the cost of refurbishing the lawn to me, which I am not happy with. I have begun obtaining estimates for the lawn restoration, which so far have been $1,600 to $2,600. I will go with the company that seems to offer the best bang for the buck as well as quality. I wish this matter with Basement Waterproofing Nationwide to be closed.

  
  

  Sincerely,

  
  

  ****** ******

  3/25/23