Reviews

This profile includes reviews for Freedom Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Freedom Federal Credit Union has 7 locations, listed below.

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  Freedom Federal Credit Union

  PO Box 1545 Bel Air, MD 21014-7545

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  Freedom Federal Credit Union

  1830-C, Pulaski Hwy Havre de Grace, MD 21078

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  Freedom Federal Credit Union

  5002 Hoadley Rd and Blackhawk Rd Gunpowder, MD 21010

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  Freedom Federal Credit Union

  2019 Emmorton Rd Bel Air, MD 21015-6171

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  Freedom Federal Credit Union

  2025 Pulaski Hwy Havre de Grace, MD 21078-2144

Review Details

• Review fromNancy B

  Date: 05/04/2024

  1 star
  We have just Recieved ANOUTHER threat of MANY through the two years we have had our Jeep financed through them . They Threaten to put us on THEIR insurance CLAIMING we have let ours lapse and today they Threaten to REPOSSESS our Jeep . THEIR (****** *********) insurance provider is the one telling them we don't have insurance Even though EVERY TIME we REPEATEDLY send them PROOF !!! They added $1,571.00 to our loan this time for THEIR insurance CLAIMING we did not have any ! I called my insurance whom we have had for over 20 years and NEVER ONCE lapsed on a payment and they said go to their Office with this and she ONCE AGAIN sent a Fax so it will be there when I get there that PROVES I Have insurance !!!! They have HARRASSED us for Two years every few Months with these letters even though we have NEVER Missed a Payment or EVER Lapsed on our Insurance and sent them PROOF of insurance over and over ! I Have HAD IT with this !!!!! I Pray that going down and talking to the head person there will Resolve this .

• Review fromEssien F

  Date: 08/11/2023

  1 star

  Essien F

  Date: 08/11/2023

  Better Business Bureau:
  I am writing to express my dissatisfaction with the purchase of a Jeep Wrangler Rubicon 2021 from Jones Junction dealership, financed through Freedom Federal Credit Union. My experience with this vehicle has been filled with issues that have left me frustrated and disappointed.
  Shortly after the purchase, I discovered that my car insurance did not cover the vehicle, resulting in a $12,000 penalty added to the loan. Despite providing proof of coverage, only $3,000 was deducted from the penalty, leaving me with a balance of $9,000.
  Additionally, a fuel pump recall was announced for this model, posing a safety concern. After reaching out to various dealerships, I was informed that no parts are available to fix the issue, leaving me without a resolution for approximately a year.
  I inquired about trading in the vehicle, but was told that the negative equity from depreciation and penalty fees would still apply, making the trade-in price the same. This would leave me with a faulty vehicle, a high monthly balance, and no clarity on a fix.
  I was offered a rental vehicle as a temporary solution, but this means I would continue making payments on a vehicle I no longer want.
  My goal now is to sever all financial ties with Freedom Federal Credit Union & Jones Junction of Belair MD and return the vehicle. I request immediate assistance in facilitating this process.
  I hope we can reach a mutually agreeable resolution promptly.
  Thank you for your attention to this matter.
  Sincerely,
  Essien

  Freedom Federal Credit Union

  Date: 08/17/2023

  Legally, Maryland vehicles must be insured to minimum standards, when there is a lapse in coverage, the lender must charge for collateral protection insurance. This isn’t a penalty as this is an insurance fee, and if proof of full coverage during the lapsed period is submitted, those collateral insurance protection fees can be reimbursed. Partial coverage results in a partial reimbursement. Unfortunately any car must be insured fully as a part of all standard auto loan agreements. Ultimately, this is for the owner’s protection, as well as the lender’s. If the vehicle was totaled a month after purchase, and the car isn’t insured, the car’s owner would still be responsible for paying off the loan. But with insurance, that insurance pays off the loan. That is why it’s required, so that the vehicle’s owner is protected in an instance like this. Financial ties with Freedom Federal Credit Union can be severed at loan payoff or refinance.