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Business Profile

Computer Software

Omega Software Solutions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

This profile includes complaints for Omega Software Solutions LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our computer "froze" and I got an error message from *********** to contact this number ************** to unlock my computer. I called and was informed that my computer had been compromised and my financial information is at risk. I panicked and and allowed them to talk me into the purchase of their software to "fix" the issue. My wife came home and tried to contact the company to cancel the order, but the line went right to voice mail. No one answered the call. We believe this company is a SCAM, that preys on elderly people (those that are not computer literate). I'm surprised ********* has not taken down this company as of yet. It sure gives them a bad name. . It's unfortunate that these people do not have a conscience nor the work ethic to get a real job and would rather steal others hard earned money!My wife did email the company to file a complaint as well as let them know that no further contact from them is allowed. Further contact will be considered harassment.

      Business Response

      Date: 05/31/2024

      we deeply regret for inconvenience caused due to confusion as we are independent company and do not have any association with any of the leading brand, however we would like to inform you that transaction has been cancelled and refund has been done.

    • Initial Complaint

      Date:11/30/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Computer was hacked by a company listing a phone number to call. Computer was completely inoperable. It was taken over by an app called Supremo which was impossible to remove. We paid for a Norton product which was total fraud as I checked after wards with Norton, I have since purchased the protection from Norton directly

      Business Response

      Date: 12/06/2023

      Amount already voided on the same day and we don't do any kind of hacking stuff 

    • Initial Complaint

      Date:06/23/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 12 I paid Omega solutions via my credit card $999.99 for a 5 year software protection service. Shortly there after i visited my local Best Buy store where I am a "Geek" subscriber. They informed me that Omega was a scam, I did some research on line and discovered all the complaints with Omega. I contacted them and they agreed to reduce my contract to one year and on 10/9/22 gave a me a refund of $500 on my credit card. In the last few months I continue to get calls from multiple people from multiple parts of the country insisting that if I don't renew my service agreement (or whatever it was) that they will take $8400.00 from my checking account. I have asked, in not a nice way, to not call me again.

      Business Response

      Date: 07/05/2023

      Hi Newt,

      This is to confirm that Omega  have nothing to do with the multiple unknown calls you are getting. 
      This is also to advise you that the calls you are getting are scam calls and and they are bluffing to threaten you in the name of Omega.
      We request you not to entertain such calls , kindly ignore them. No one can charge you untill and unless you entertain them and give them the access of your computer.

      Please avoid any such calls or stories of different charges.

      Regards,

    • Initial Complaint

      Date:02/24/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have seen similar comments and complaints related to scam activities by a representative claiming to be with Omega Software to the Better Business Bureau. I have been constantly contacted by (different) callers (one named Alex, ****) over the last few months (most recent being 2/21/23) claiming that I purchased Omega Software that is expired and if I do not 'cancel' by allowing them to access my computer remotely, then they would automatically apply a charge (one quoted $3000 the other $8000) to my checking account. They should not have any checking account information for me. They insist that I call them back and ask specifically for their name(s). I paid and have a (supposed) receipt from Omega Software solutions for 5-year "Key Protector" software for which I paid $999.99 on a credit card account on December 3, 2021. I have subsequently closed this credit card account. Clearly the 5-years is not over nor is this supposed software solution 'expired'. I was provided a customer ID upon 'purchase' (GEEKS-86148). During each call I requested a 'talk code' from the caller to which they all respond that because my software expired, they talk code is expired also (What!?). I am being contacted by individuals from Rhode Island, Texas and Maryland (to name a few) and elsewhere from private cell numbers. I am filing a BBB complaint about this activity in order to protect myself from this potential scam action. Omega Solutions needs to address this complaint as apparently this is happening quite frequently according to the BBB site. They call me at least 2 times a week. This is absolutely ridiculous and I BETTER not get a charge from Omega Solutions on any account. my receipt for the 12/3/21 charge to my credit card is attached.

      Business Response

      Date: 03/02/2023

      This email is regarding the complaint we receive from the Better Business Bureau.

      This is to inform you that we have been trying to reach you on the given phone number -*********99... However unable to connect on the call even to leave a voicemail.
      As you have stated that you have been receiving multiple threatening calls from Scammers pretending to be from Omega and from unknown numbers who are threatening to charge your account, we assure you that these are all hoax calls.
      We also assure you that your details are safe with us and there is no data breach with the Customers' information. Your Talking Password is still working and is not expired. Scammers must have talked you out, which has nothing to do with us.
      To Provide you all the information we are still trying to reach you, we also request you to call us on the given toll-free number and as for Christopher.

    Omega Software Solutions LLC is NOT a BBB Accredited Business.

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