Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed the boys up Nov 15th 2023 for training, they had 3 packages. The first one was month to month the second was a 3 month package and the last was the year. We sign up for the year and that was it, they gave us 30 days to pay it and we used different cards to pay for it. The last day they went was early Oct 2024 and that is when I informed the front desk lady whom we signed up with that we were not bring the boys back because we are selling our house. She told me ok she will "note my account". She never said I had to contact a 3rd party or send a email or nothing. She went on to say that the boys were going to miss some movie night they were having in a few weeks. I told her I think that's past the date of the membership end date and she said no they are good until 1-5-2025. I received a email on 12-27-24 saying that I owed ****** I emailed back saying I didn't I canceled back in Oct-2024. I told him this must be a misunderstanding, we paid for the year and it was up 1-5-2025 however they haven't been back since Oct-2024. He emailed back 1-16-2025 saying they do not have any record of me canceling. I told them I did with the lady and she must have dropped the ball. They said it was in my contract that I have to cancel through them 30 days before my membership ended and I told him I did. they then waited to response to me on 2-18-2025 saying I owe ****** now and I would need to pay or send proof that I moved. I told him on the phone I shouldn't have to and I am in a safe at home program through the state and I cannot share my address for safety reasons. I sent him proof of the program and a letter from the property manager where I live on 2-26-2025. The next day my credit card was charges ****** and I did not authorize that. Why is it once I email proof the next day they charge my card, I still haven't received the signed contract. I looked a reviews online and I am not the first ****** this has happen to or that have filed a claim. Please look into this!

• Initial Complaint

  Date:09/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insight into the issue: My son went two times to this facility in December 2021 and, due to no fault of the instructors, was just not into it. The instructors were kind and the class was fine. We decided not to go back although we paid for three months of courses. We cut our losses on our $300+ bucks since he was the one who didn't enjoy it.
  
  April 2022, we are entered into a 1 year contract and notified via email. The cancelation notice we were supposed to have recieved was not sent and we were being charged $2,323. I called the billing company and top flight, and both said the other had the ability to fix the issue. As you can guess, neither would. My options were to pay a minimum of $400 (on top of the $300 we already cut our losses on, or pay the full amount monthly. I told them I would like to see a contract and it was never produced
  
  
  Now, august of 2022 I am getting a collection notice for the amount. I never asked them to refund what we agreed to, I simply asked that they recognize the oversight and let the billing company know we did not renew. I'm not sure why it is so complicated an issue, and I'm waiting on my cancelation notice or for them to produce the contract I supposedly signed in April of 2022. The fact they would prefer to have a family out $2,323 or $700 at the least is beyond frustrating, especially in 2022. At this point I'm lost and this review is a last ditch effort.
  
  Again I did not recieve the supposed cancelation notice nor have I been given a copy of any contract they are referencing.
  

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 5, 2022/09/08) */
  Re: We received a complaint # XXXXXXXX on your business
  External
  Inbox
  
  Jonise Stallings <*******************@gmail.com>
  Sep 7, 2022, 6:22 PM (13 hours ago)
  to me, Nicole, Ron
  
  Good Afternoon
  
  On behalf of Choir Boy Inc, Topflight MMA Academy, DBA, I would like to respond to Ms. Viriginia Isaac's complaint. I reached out to our billing company to confirm what happened. Ms. Isaac, as she mentioned, her son through no fault of Top flight, did not continue his class that she paid for. What was explained to her when she signed up was that after the 3 month period (Fast Pass) her account would automatically go into a 12-month Term renewal. If she did not want the renewal to go into effect, she needed to contact the billing company to let them know that she wanted to terminate the term renewal, which she could have done when she decided when her son chose not to continue his program. The renewal contract was also attached to her 3-month program. Even though members are required to notify our billing company 30 days before the renewal begins, the billing company would have honored her request anytime before the renewal began. Ms. Isaac contacted the billing company on the day the 12-month term renewed, a day too late. Even still, our billing company offered Ms. Isaac various options to settle her account that were not costly and definitely not astronomical as $2,323.00, but she refused. We never force our members to sign up for one of our programs; however, we do take care to make sure they know their contractual rights and how they can cancel their contract should there be a desire to do so.
  
  We are still willing to offer Ms. Isaac a settlement to end her renewal contract. Thank you, Mrs Stallings, TFMMA Office Staff
  
  
  Consumer Response /* (3000, 7, 2022/09/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have received the contract from Top Flight and have attached it to this response. The information on the top of the contract is mine, but the signature is not. Top flight provided my husband the contract and he signed it with my information at the top, although he did not and does not have a power of attorney to sign contracts in my name on my behalf. This contract was also signed by Ron ********** the owner of Top Flight, as a witness to my husband's signature. I am continuing to dispute this issue as the contract is null and void by Maryland law. I was not made aware of any contractual rights as I never had any conversations with Mrs. Stallings over any contract seeing as I never signed one. I was never made aware that a contract was signed in my name, and never over the course of the time that the initial three month period was occurring did top flight reach out to me.