Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 19th, 2022, I paid Andre J********** who is the owner of the business $374 ($350 for replace windshield, $24 for tip because he asked for it). Next morning I realized there is a big scratch that I called him. On the day of 19th, he told me that if glass has issue he will come out and fix/replace it without charge. Since that day I contacted him 14times. He committed he would fix it 11times. He came out 2times and see if he can buff it, but couldn't. He promised me that he would replace it. Since this weds, he doesn't return my texts or calls. He also sent me a screenshot of damaged truck that was taken on April, gave me an excuse that he cant come out because his truck is in the shop at one time.

  Business Response

  Date: 12/16/2022

  December
  14, 2022

  Dear Sir or Madam,
  This letter serves as a response to the customer complaint
  that was reported to your office. I have provided a below, a detailed statement
  in defense to the allegations that have been made against me and my company.
  
  On September 19, 2022, the complainant contacted my company
  to have her car windshield replaced. After I repaired her windshield, she
  contacted me the following day and stated that she noticed a scratch on her
  windshield. I verbally told the complainant (over the phone) that I would be
  happy to come out and inspect the windshield and repair the windshield or
  replace it whenever my schedule permitted to do so. I went back to the complainant
  residence to repair her windshield. After many attempts to repair it, I
  realized that she would need her entire windshield replaced. The next day, I
  placed an order the complainant a new windshield to be picked up. Without
  checking my schedule first, I have made several arrangements with the complainant
  (via text) to come back out and replace her windshield. I had realized that I
  had fell short with managing my prior appointments that had already been
  scheduled ahead of her appointment. By the time I was available to come back
  out and repair the complainant windshield, I had received noticed that she had
  already contacted her bank for a refund.
  
  I will take full responsibly for not meeting the customer
  needs and expectations. There was obviously a complete misunderstanding and
  lack of communication on my part. Because we are a small business, we try our
  best to keep up a full slate of appointments. Especially when a technician is
  not available for periods of time. At See Clear Auto Glass, we take pride in
  giving our 100% every day to provide fast and friendly service to every
  customer who calls for window repairs. Going forward, we are going to take the
  necessary steps to ensure this does not happen again to include making sure
  managing our scheduled appointments and improving our communication with
  customers.