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Business Profile

Custom Curtains

Home Blinds of America Corp
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/24/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order for mini blinds was placed on Oct. 27, 2023. Was told that it would take 2-3 weeks for delivery. It is now almost 9 weeks. I have called several times and have not gotten any satisfaction. I want the blinds within the next 10 days or I want my payment refunded.

    Business Response

    Date: 01/10/2024

    From: ******************************* <*************************>
    Date: Tue, Jan 9, **** at 5:52 PM
    Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania complaint #********.
    To: Better Business Bureau <[email protected]>

    hi 

    i am very much aware of this issue with this customer.  the manufacturer moved their operations to a new building and took longer than anticipated for the move.  However, her blind is scheduled to be shipped out on january 12 2024.  I will notify her tomorrow bout the new development.

    thanks

    *******************************, President
    Home Blinds of America
    www.buyhomeblinds.com
    ofc:        ************
    fax:        ************ 

    Customer Answer

    Date: 01/10/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:  I have been told on three different occasions that the item has  been shipped and is on the way.  The item has never arrived.  At this point, I have no trust that the item will arrive.  This has caused me to doubt that the item will be installed correctly.  This vendor is not trustworthy.  

    Regards,

    *********************

Home Blinds of America Corp is BBB Accredited.

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