Complaints

This profile includes complaints for Healthy Back Brand Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Healthy Back Brand Holdings, LLC has 13 locations, listed below.

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  Healthy Back Brand Holdings, LLC

  10300 Southard Dr Beltsville, MD 20705-2107

• 

  Healthy Back Brand Holdings, LLC

  11714 Baltimore Ave Corporate Headquarters Beltsville, MD 20705-1850

• 

  Healthy Back Brand Holdings, LLC

  6831 Wisconsin Ave Bethesda, MD 20815-6122

• 

  Healthy Back Brand Holdings, LLC

  10300 Southard Dr Beltsville, MD 20705-2107

• 

  Healthy Back Brand Holdings, LLC

  8245 Backlick Rd Lorton, VA 22079-1445

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ********* **** Anatomic Pillow on June 26th 2023 on the website at $299. There was zero indication on the product page or shipping info that it will be shipped out this late. I made two inquiries, once on June 28th through email, another just now from chat on July 10th 2023. The first inquiry they just told me to wait without providing me any background, and the second one, the company just repeats that the item ships from the manufacturer and they have no idea about the shipping estimate or delivery estimate. At this point it just seem like they failed to fulfill the purchase. They need to come up with the actual delivery date and fulfill the transaction by 17th of July, or if they can't, I want refund.

  Customer Answer

  Date: 07/17/2023

  ---------- Forwarded message ---------
  From: ************* <******************>
  Date: Sun, Jul 16, 2023 at 9:45 PM
  Subject: Resolution of complaint #********
  To: <[email protected]>
  

  
  

  To whom it may concern,
  

  
  

  The issue is resolved. I contacted the company again on June 13, and the new company customer representative pretended that I have never contacted the company for the refund. I brought up the transcript from June 10 as evidence. Then the rep adamantly repeated that they will only receive a refund request through email (unlike what the previous rep said). I sent the email on the spot and made the rep follow through. I have confirmed I finally have received the refund.
  
  Best regards,

  ***

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/28/22 I ordered and purchased a liftchair from the store. *****( he identified as an assistant manager) was the person who processed the sale. I wanted a Golden grey leather chair. At the time I pointed out to ***** that I did not see the fabric listed with this chair but he assured me that was not an issue. On Dec 15 I spoke with store mgr **** who said that I was not charged for the leather fabric and that he would lose money on this order but finally indicated he would honor my order. When the chair was delivered it was in a fabric not leather and I refused delivery. After several calls, I was told I could accept the fabric chair while the leather chair was made/delivered. I accepted the chair but wrote on the invoice it was a temporary substitute. In the pursuing weeks I’ve spoken with ***** and at one point indicated that I would accept the floor grey leather chair. He was agreeable to that exchange and had promised multiple times the chair is coming. Nope has not happened. So for the past multiple 7-10 weeks nothing but the promise that the exchange is happening next week . I feel that this is a never ending stall and that there is no plan to provide me with the chair I ordered. Just Hoping I go away. Can you help?

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ************ mattress from ******** ****. The mattress is supposed to conform to your body when you lay down on the bed. When you lay down the mattress should not keep sinking to the adjustable base. I am not obese (I’m 155lbs) so it is not my fault that it goes so low that if I roll over towards the middle I can NOT roll over but have to put my whole body up (like climbing) up the mattress to lay in the middle. The middle is perfectly fine. The middle is perfectly fine. The left side is worse than the right side but both sides are sinking. I called ******** **** who looked up my account and said that I am still under warranty and I need to make a claim because that should not occur. I completed the ************ warranty claim forms exactly as requested. I was even asked to photograph the “law tag” that says it is illegal to remove but ALSO says “consumer is allowed to remove the tag. After submitting it I received an email from ***** * saying he needed all of the photos, receipts, law tag sent again.I did and then received an email saying that it is not being approved to be replaced that it does not meet their standards. He did not tell me what they were. I did respite d saying that he should see photos of what it looks like when you lay down on the bed and when you get up from laying on the bed. He only wanted a picture of the entire king size bed from the end of the bed and with. Broom and quarter laying across the bed to measure the indention. I told him it sinks. It does not stay sunk. I asked to appeal his decision but he said no there is nothing else to do. He also said that “we” reviewed it and denied the claim. Please help me. I am willing to let anyone come to my home to see the bed or video someone on the bed or anything to prove that this bed sinks when you lay on it. I am so shocked as they always advertise how they guarantee their mattresses. I have to say that is definitely not true.

• Initial Complaint

  Date:12/16/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a *************** Inversion Table on 7/17/2022. Since they were vetted by Affirm Credit, I assumed they were legit. Turns out this not the case. I called in September and was told it was on backorder until December. In November, I was again told it was on backorder until 12/4/2022. Now it's 12/16/2022 and still no word. Meanwhile, I have been paying over $65/month for a product that I will likely never receive. I wish I would have checked out their reputation online prior to purchasing because Affirm only allows chargebacks within 60 days so I guess I've been screwed out of $900. Now when I call, I am placed on hold indefinitely despite being in 1st position in the cue.

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a recliner with vibrator and heater element valued at over $5,000 months ago and then, early this month, an ******* office type chair valued at more than $1,000. We paid for both in advance. The recliner is now on "back order" for the second time (it had been forecast as available in early September) and the salesmen at the store assured us we could have the ******* - which is needed urgently (I am a published author and my old chair broke) this week. We have sent e-mails and made phone calls, and have been to the store three times. This appears to an instance in which thei store is selling high-end merchandise that IT DOES NOT ACTUALLY HAVE IN STOCK, ANYWHERE.

• Initial Complaint

  Date:09/10/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug. 27, 2022, I made an online purchase of a ****** *** self-inflating seat wedge from Healthy Back Brand Holdings, LLC, order #*********, for $29.99. I received a different item advertised on the website, a fully round seat cushion, which does not have the coccyx cutout I need. I tried calling the customer service number twice but never was able to reach a live person. I left voice messages each time, but nobody has returned my calls. I also sent email to [email protected] on Sept. 4, 2022, but nobody has replied. I need to know how to return this item in exchange for the correct item. If the seat wedge is not available, then I need to know how to return the item received, at the company's cost, for a refund.

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This mattress is 4 years old, it sags in some areas over 3 & is overall, defective. You can roll from the middle area to either side of the bed. We are unsatisfied with the matresss abnormal/profound & extreme defect. . Tempurpedics warranty states it covers these issues, 100% up to 10 years has sagging in some parts. This is unacceptable & we've tried filing, with all receipts & proper paperwork. My husband & I  suffer from & have sought medical attention (w/ receipts) for severe back/neck pain & different cervical & lumbar ailments due to the beds lack of support & unnatural dipping and Specifically uncomfortable dipping in the bed upon waking. Its awful.