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Business Profile

Moving and Storage Companies

Suburban Relocation Systems

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

This profile includes complaints for Suburban Relocation Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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Suburban Relocation Systems has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/24/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bill of Lading Number (Job #): ********  Pickup Date: 10/4/2021 Delivery Date: 8/20/2022 Incident ************************** picked up, packed, and stored household goods from 4 Oct 2021 to 20 Aug 2022; I paid in full at pickup for the entire move and paid $1299 for 8 months of storage from Dec 2021 to Jul 2022. Over 32 items (10% of entire household goods) were not delivered to the destination address and are still missing and being held hostage. Multiple items were damaged and submitted as part of the claim. A claim was filed on 28 Sept 2022 and also mailed to claim service/insurance in which they received on 7 Oct 2022. I received confirmation of the receipt of the mailed claim on 25 Oct 2022 ******* at ***************** **************). Sent multiple emails and made calls for status update on the claim with no response. Finally got ahold of ****** on 24 Jan 2023 and she stated their company (third party claim dispute/insurance company) no longer supported Suburban Relocations due to the company not responding to calls or emails. She next stated to pursue legal representation and file a stolen property report.

    Suburban Relocation Systems is NOT a BBB Accredited Business.

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