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Business Profile

Photographer

The LightSource Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $1510.00 to ************************* Photography/ The LightSource Company for a photoshoot/photos for my business that I have not yet received, and the company will no longer respond to me. I paid $1300 for the photoshoot, which includes 12 edited photos. I paid an additional $210 for 7 add-ons, making it a total of 19 edits photos. On June 3rd, I submitted via email the photo numbers for the selected 19 photos that I wanted edited for my order. The email response from the business, dated June 9th, was only to provide me with the amount of $210.00 for the additional fee that was due for the 7 extra photos. That fee was also submitted to via **** App payment on June 9th. There was no communication from their business providing any instructions or clarity on the photo selection process following my email that listed my selected photo numbers. Had a specific photo- selection process been communicated to me, I would have followed those instructions. As a former client from 2021, I did not recall the selection process from my first (separate) photoshoot with their business. As a result of their lack of instruction/communication, their editors took the liberty of editing photos that I did not order (provided to them via email) and has not responded to me since June regarding my multiple requests to correct their error and provide me with the edited photos that I paid for. Only 5 of my selected 19 photos were edited. I submitted a total payment to you of $1,510.00 via three separate **** App payments for a total of 19 edited photos. As of today, I have emailed them several times with no response. I have reached out via their social media and have been blocked. I am only asking them to provide me with the photos ir refund my money. I have communicated to them multiple times that the photos were for my business, which has been impacted by delays. The photographer is ************************* and the the photoshoot took place at The LightSource Company, which he also owns.

The LightSource Company is NOT a BBB Accredited Business.

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