We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Rentals by Owner

Lighthouse at Twinlakes Apartment homes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rentals by Owner.

Complaints

This profile includes complaints for Lighthouse at Twinlakes Apartment homes's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lighthouse at Twinlakes Apartment homes has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/14/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At that time, we informed the property manager in advance that we would need to move on November 3rd due to job change, and the property clearly told us that we needed to pay the rent for November in advance, but there was no need to pay the termination fee. We did not live in November, we paid the rent for the whole month of November, and we paid 1301 yuan according to their requirements. We did not move in in November, so we paid 1,301 yuan a month's rent in advance according to the requirements of the property without living there, but later they sent us another rent-cancellation detail. 1) They deducted 128.2.55 dollars more for my termination fee, and 2) they deducted 103.96 dollars more for various miscellaneous expenses in November. I hope you can help me get the money they overcharged me back. Thank you very much

      Business Response

      Date: 01/10/2024

      **. ***, thank you for your email.

      It has been brought to my attention, based on your lease agreement to break your lease you were required to give a 30 days' notice, which you gave on October 23rd, 2023. The 30 days notice run from October 23rd, 2023, through November 21st, 2023. In addition, you were to pay a lease breakage equivalent to one month rent ($1282.55) and any damages.

      I audited your account again and you will receive a refund in the amount of $43.47.

      If you need any additional information, you can email me directly at ********@morganproperties.com or call the ************** ************.

    Lighthouse at Twinlakes Apartment homes is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.