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Business Profile

Towing Company

Hannan Auto & Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Hannan Auto & Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hannan Auto & Towing has 3 locations, listed below.

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    • Hannan Auto & Towing

      11508 E Maple Ave Beltsville, MD 20705-1605

    • Hannan Auto & Towing

      18625 Mooney Dr Unit A Gaithersburg, MD 20879-4703

    • Hannan Auto & Towing

      3710 Forestville Rd Forestville, MD 20747-4711

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The incident occurred on 2/4/23. My car would not start. I called ***. *** sent a service technician from Hannan Battery Services. The service technician told me that he did not have all of his tools because they got lost and taken. The service technician took my battery out of my car and installed a new battery in my car. The battery cost me $265.99. The car still wouldn't start. I called *** for a tow truck. The *** tow truck driver had a flat bed tow truck and suggested that he call for a wheel hitch tow truck, because the car gears were locked and could not get out of the parking gear. Another *** tow truck driver was dispatched to my location. He towed my car to ********* Auto Care. ********* Auto Care worked on my car on 2/4/23 and 2/5/23. I missed one day of work with loss pay of $323.52. The ********* Auto Care diagnosed the problem as being that the battery was installed improperly and that the battery terminals were loose, fuse junction box wires were loose on top of the battery. That costs me $100.88. I contacted *** customer service and *** damage case department and they have me currently waiting for a response back from *** executive and senior management. I request a Refund of the $100.88, the $323.52 for loss wages for missing work, and $165.00 for the battery being improperly installed by the *** service technician.

    Hannan Auto & Towing is NOT a BBB Accredited Business.

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