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Business Profile

Carpenter

Coastal Custom Carpentry, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase was initially made on March 3, 2025 thru Etsy, I then received an email from Coastal saying that their Etsy acct was suspended and would I please reorder thru ******* which I did on 3/3/25. I paid ******* using a pay per month with ****** for the purchase of a dining table. When I ordered the table, the delivery was supposed to between 3/23 and 4/10. Then it was changed to 4/16, then on 4/15 I received an email stating that their son was in the ** and needed to push delivery out a few days. I agreed stating I needed before 4/20/25 which came and went , then received another email saying next week which turned into yet another week. Table was to be delivered on 5/1/25. I reached out via text, email and phone call to confirm and received no response. I then requested the order be cancelled and refunded and again no response.This company seems to be running under Coastal Custom Carpentry and BC Woodworks *****. Both are owned and run by the same person ***** *********. Both appear to have complaints. BC Woodworks ***** seem to have some of the exact issues that I am having.

  • Initial Complaint

    Date:03/07/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a custom table from this company, who at the time went by ************ on Oct 4th 2024. They seem to have subsequently changed their name to Coastal Custom Carpentry, LLC, but the links from our prior correspondence take you to the otherwise identical website with their new name. Since it is a custom piece, we paid the total price up front, $3250 with credit card. It should have been completed by the end of November, but they gave a reasonable excuse for a delay. There was at least one other reason for further delay. Finally, on February 7th, they offered a delivery date of February 22nd. That date would not work, and all of our emails, phone calls, texts, website messages have gone unanswered since then. Threats to dispute the charge and file a complaint with ******* and the BBB haven't helped

Coastal Custom Carpentry, LLC is NOT a BBB Accredited Business.

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