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Business Profile

Jet Skis

Top Gun Watersports At Frontier Town

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/30/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is for the campground at Frontier Town. I had checked in on September 27th 2024 and was told that my campsite was moved out of the initial spot due to it being in a flood zone; since there was bad weather to be expected that evening. The site the moved me to was not applicable for a tent site and was just a gravel pull in for an RV with no space for a tent. They then moved me to another location which was more suitable. Friday night it poured and all of my stuff got soaked. The entire area I was in was flooded. Other campers experienced the same thing. Pools of water were all around the sites and submerged portions (if not all in some cases) of the tents. Making water pool in. At this point all my gear is wet and I am unable to use it moving forward. Due to this, I needed to find a hotel to stay at for the remainder of my stay. I would like a refund for the nights that I did not stay since I had to check out early. I was moved from one flood zone right into another area that flooded.

    Business Response

    Date: 10/17/2024

    We do apologize that the guest experienced this as we were not aware of her situation. We have refunded the last two nights of their stay.

    Customer Answer

    Date: 10/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* ******

Top Gun Watersports At Frontier Town is NOT a BBB Accredited Business.

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