We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collection Attorneys

Law Offices of Protas, Spivok and Collins, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collection Attorneys.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a wage garnishment summons from the local court. The balance due is $1807.07 for a card that was supposedly opened over 10 years ago. The summons was initiated by law office Protas, ************************************************ When I contacted the law office, I spoke with a paralegal, *** ******* who was unable to tell me anything other than the card was through **************. He gave me a random credit card number and told me to ****** it to find out which store the credit card was from. I googled it and ****** Furniture came up. I have never had an account with ****** Furniture. When I told this to the paralegal, he told me that I "shouldn't worry about it." He suggested I call the local court to find out the name of the store credit card. He said that I could call back and set up a payment plan. I contacted the local court and they were not able to give me any information on the credit card either. I called synchrony bank and the same, I was given no information. In the 10+ years that this card has supposedly been opened, I have not received one notice saying that any money was owed. There is nothing listed on my credit report stating that a synchrony account was sent to collections. This morning, I checked my bank account and a levy has been placed on my account for $1932. This is more than the amount that is owed and the hearing date for the garnishment summons is on May 9th, 2025. First off, I would like to know what store credit card is claiming I owe this money. Second, I was told by Mr. ******* that I could set up a payment plan if this was indeed my credit card. Third, how is a levy being placed on my bank account before the hearing date? When I called to voice these concerns, another paralegal, ******* Torino, was incredibly rude and condescending. I have a right to know where these charges are from and forgive me for not wanting to blindly pay almost $2000 to some shady law office.

  • Initial Complaint

    Date:03/21/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was court ordered to pay them $200/mo until paid in full. They will no longer accept my payments, and I have repeatedly emailed and tried to call them. It is insane that **** would use such a horribly reviewed "business" for this.I do not want to be punished for nonpayment, but I cant contact them, and it wont let me pay them.

  • Initial Complaint

    Date:08/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Protas *********************************************** LLC has put my bank account on hold, after half a day phone calls I was able to talk to someone at the firm and he told me as I had a loan in 2019 which is 5+ years old, since February 2022 because of Brain Injury i am disabled and the only income I have is Social Security disability, by known that I have sent them my social security income proof still they are not willing to release the hold on my account because of that they put me and my family in the big problem by denying to do the necessary grocery by using my small available fund. Hence, I am asking BBB to help me by contacting this firm and get my account released.If I didn't succeed here and if they don't agree to settle this matter amicably, I am looking for egal assistant from any organization, pus heading to Federal and state agencies.

  • Initial Complaint

    Date:04/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. January 2, 2024, I received a letter in the mail from Protas, Spivok and Collins LLC regarding a debt from 2014 - File number K640569. I am unfamiliar with this debt. In the letter, it states that I can request information via the mail or and email address regarding the debt and if that request is made, action can not be taken against me while that information is being sent to me. I looked the company up online and per numerous negative reviews, decided written communication was best for proof should I need it. I sent an email to the email provided in the letter and I received a bounce back email stating that my message was blocked. I checked the email address to make sure it was entered correctly, noted it was, sent another email and received the email blocked message. I went on to their website and found an email of their main contact and sent him an email requesting additional information on the account. I did not hear back. 2. March 7th, I received a letter in the mail from the District Court of Maryland that there will be a garnishment on my wages over this debt from 2014. As an email was sent for additional information, all legal proceedings should have been stopped while this request was being handled but they did not comply nor was I informed they were going to court to garnish my wages. I wanted information on the account so I knew what the debt was and how to best proceed. This was not given to me as the letter stated it would. I emailed the point of contact email from February and as of today, still have not received a responses 3. On March 7th, I filed a complaint with the consumer financial protection bureau. The complaint was sent to the company and although received, they still will not respond to the complaint.

  • Initial Complaint

    Date:02/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband received one notice from Protas, ****************************** LLC informing him that he owed money to ****************************** LLC. We thought this was a scam because we bought a house a few months prior and believed that our loan officer did a thorough background check. Instead of trying to get in contact with my husband to collect the debt, the firm garnished his wages. My husband called the firm to see why this was happening and even asked if he could pay the debt instead of having his wages garnished. The firm told him he could pay the balance; however on the court documents he received from his employer, he was not allowed to pay the creditor or the creditors lawyer any fees. My husband tried to call back to see how many times the firm tried to notify him of this debt, but we received no answer. My complaint is due to the lack of communication and the quick action to garnish my husbands wage without giving him a proper chance to settle outside of the garnishment.

  • Initial Complaint

    Date:10/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This law firm sent me a letter stating I owed money to a company and they where sending me this to state if I agree to owe it or not I responded with information showing I was a victim of identity theft.They then send me a form to complete for identity theft and at the bottom it states do not send to the ftc or any government agency?That doesnt even sound right being a victim of identity theft.I wish to be no longer contacted by the business as I filed with the ftc and this was sent to them for resolve Not to have them to be constantly Harrassing me with mail.

  • Initial Complaint

    Date:08/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husbands bank account was frozen. Upon further investigation, we found that this company put a levy on his account. They never tried to reach us, never reported to a credit agency, never bothered to get in touch with us, but presented our bank with a document that was not signed by a judge and claimed it was an old debt from 15 yrs ago, way outside the statute of limitations for the state of Virginia. How can this be legal? We searched for any outstanding debt before we bought our home and found nothing!!!

  • Initial Complaint

    Date:05/25/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I supposedly have a judgement against me but, on your website theres no account information for me and through the debt collector there is none

  • Initial Complaint

    Date:02/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This entinty has taken my money from my bank account without me knowing anything about them or the reason. I never recieved any comunication and today as of this first complaint I do not know who is claiming anything, this is a serious problem. I am not able to talk to anyone because they sent me to a voice message on every attempt to discover what is going on. I will look at every law and have already found many leads of possable violations. I intend to do everything within my power to stop this evil action and I will sue them out of practise.

Law Offices of Protas, Spivok and Collins, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.