Complaints

This profile includes complaints for Healthy Directions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Healthy Directions, LLC has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Healthy Directions, LLC

  6710A Rockledge Dr Ste 500 Bethesda, MD 20817-2846

  
• 

  Healthy Directions, LLC

  PO Box 3251 Lancaster, PA 17604-3251

  
• 

  Healthy Directions, LLC

  700 Indian Springs Dr Mountain Home Nutritionals Lancaster, PA 17601-7800

  
• 

  Healthy Directions, LLC

  PO Box 531 Montoursville, PA 17754-0531

  
• 

  Healthy Directions, LLC

  7811 Montrose Rd Potomac, MD 20854-3363

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing a complaint with the company Healthy Directions. Although I do not recall, according to this company I submitted a trial order for a health supplement on March 5, 2025 for $5.99. A charge I did not notice or respond to. Their policy is to charge full price after 30 days if not cancelled before. On February 27th I was evicted from my apartment making it hard for me to believe that I ordered this to be sent to this address and that my information must have been sold to Healthy Directions. However on April 4, 2025 $82.62 was debited from my bank account. I immediately called the number that my bank supplied and after being told the package had been delivered and left outside of the apartment door of this multi unit building that has not only over 150 tenants and their guest coming and going, an active building staff of more than 10 people at any given time, contractors, and a high level of transients who trespass on the property daily. I was told I would not be able to receive a refund because according to the representative there was a screenshot of the package left in front of the apartment. Of which they have not provided to me. After contacting the building management and being told there was no items delivered to them by any neighbors and nothing delivered to them by a carrier. I made an official address change in hopes the package would somehow make it's way to me by **** but to no avail. I called back and was denied a refund again by Healthy Directions but was told to contact the carrier service *** Logistix because they were the responsible party for loosing this package. I emailed ACI Logistix with the tracking number provided but was told in response that the number given was invalid. I sent 3 emails with the request for information about the package but was told the same that a valid tracking number would be necessary to provide any information about a delivery. HD will not provide information to help locate the missing items and won't refund me.

  Business Response

  Date: 05/16/2025

  Dear Dalevon ******,
  
  
  On 02/04/2025 you placed an online order through our website ************************** for a Trial of OcuGold.This offer was for a 14-day supply of the Ocugold product and as part of the offer terms, the customer agreed to an ****** trial period and then a new monthly supply will automatically ship, and every 30 days thereafter, unless the customer notifies us to cancel the program.  We did not receive a cancellation notice and the first 30-day supply shipped on 03/24/2025.
  
  We are showing that the product was delivered via *** Logistix with four photos indicating a successful delivery. We are showing that you called on 04/04/2025 to cancel the Refill and save subscription.
  
  We have received your BBB complaint. The order is still within our 90-day Money back guarantee, we have processed the full refund today, 05/16/2025.Refunds are reflected to your account within 3-5 business days. We called and spoke to you to inform you of the refund.
  
  We do apologize for any inconvenience this may have caused the customer. Complete satisfaction is very important to us so please do not hesitate to have the customer contact us with any additional questions and/or concerns at **************.
  
  Regards,
  Customer Service Escalations Supervisor

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SUBSCRIPTION CONTINUES DESPITE CANCELLING 2 YEARS AGO, AND EVEN DIS[UTING CREDIT CARD CHARGE THROUGH THE BANK. STOP THESE AUTOMATED SHPMENTS!!! WE CANNOT AFFORD SUDDN 100 DOLLAR DEDUCTIONS FROM OUR BANK ACCOUNT. LAST TIME I **** NOT PAY MY RENT AND NOW BACK IN SAME SITUATION FACING EVICTION BECAUSE THIS COMPANY DOES NOT CANCE PER CUSTOMER REQUEST

  Business Response

  Date: 04/30/2025

  Hello *** ******,
  
  We are sorry for the frustration you have experienced in attempting to cancel your Healthy Direction product auto shipment subscription.
  
  We are showing that you submitted the original online order on 6/28/2019 for the 7-month supply for the Magnesium **********************, choosing the auto shipment option of a new 7-month supply shipped every 270 days. We have shipped your supply subsequently since you called on 4/25/25 requesting cancellation of the auto shipment program. We cancelled immediately as you requested. No further shipment or charges were processed after the request.
  
  We do apologize for any inconvenience this may have caused you. Your complete satisfaction is very important to us so please do not hesitate to reach out to us with any additional questions and / or concerns at **************.
  
  
  ***************************** Escalations Supervisor
  

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 26/2025 Healthy *************** a ****************** charged $82.80 to my **** Credit Card for a bottle of Suplements, that I had never ordered. The reason why they had my CC on file was because they advertised an offer for a trial size of a supplement, and you had to pay only the S&H. When I tried the supplement, it didnt work for me so I didnt order it. But they went ahead and send it to me. So the day I received itI called the **************** line, and some lady who took my call, told me just return it and we will credit back to your CC which they never did, I had call them several timesand I cant get a person on the phone.

  Business Response

  Date: 05/06/2025

  Dear ****** *******,
  
  We are sorry for the frustration you have experienced in attempting to cancel your Healthy Direction product.
  
  
  On 02/04/2025 you placed an online order through our website ************************** for a Trial of Daily5. This offer was for a 14-day supply of the Daily5 product and as part of the offer terms, the customer agreed to an ****** trial period and then a new monthly supply will automatically ship, and every 30 days thereafter, unless the customer notifies us to cancel the program.  We did not receive a cancellation notice and the first 30-day supply shipped on 02/24/2025.
  
  We are showing that you called on 03/10/2025 to cancel the Refill and save subscription.We received your chargeback dispute on 03/26/2025 and responded to your dispute with the account information. We did physically receive your product return on 03/26/2025, however the dispute was still active. During active disputes we are unable to refund.
  
  We received your BBB complaint and searched to see if the dispute was resolved. We are showing that the dispute ruled in our favor. Since the product has been returned, we have processed the full refund today, 05/06/2025. Refunds are reflected to your account within 3-5 business days. We attempted to call you to inform you of the refund and left a voicemail.
  
  We do apologize for any inconvenience this may have caused the customer. Complete satisfaction is very important to us so please do not hesitate to have the customer contact us with any additional questions and/or concerns at **************.
  
  Regards,
  Customer Service Escalations Supervisor

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** ****
  
  

  Business Response

  Date: 05/15/2025

  Dear *** ****,
  
  We are sorry for the frustration you have experienced in attempting to cancel your Healthy Direction product and receiving your product.
  On 02/25/2025 you placed an online order through our website ************************** for a Trial of OcuGold. This offer was for a 14-day supply of the OcuGold product and as part of the offer terms, the customer agrees to an ****** trial period. Unless we receive a cancellation request, at the end of the trial period, and every 30 days thereafter a fresh 30-day supply will be automatically shipped.  We did not receive a cancellation notice and the first 30-day supply shipped on 03/17/2025 and another shipment on 04/17/2025.
  
  We are showing that you emailed to inform us of not receiving shipment on 04/22 regarding the second shipment. We replied to your email with the shipping time frame, which is 7-12 business days. During the time of the email the product was on the 5th business day. We received your chargeback dispute on 04/25/2025 and responded to your dispute with the account information. We physically received the product returned on 05/08/2025 related to your second shipment/order. The refund was issued in the amount of $75.98 on 05/08/2025.
  
  The dispute was filed for the first shipment on 03/17/2025. Since it has been more the 12 business days the product has been refunded on 05/15/2025.  Refunds are reflected to your account within 3-5 business days. We attempted to call you to inform you of the refund and left a voicemail.
  
  We do apologize for any inconvenience this may have caused the customer. Complete satisfaction is very important to us so please do not hesitate to have the customer contact us with any additional questions and/or concerns at **************.
  
  Regards,
  Customer Service Escalations Supervisor 

• Initial Complaint

  Date:03/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a message from my credit card company of an attempted charge.I did not authorize any charges or place any order from this company.

  Business Response

  Date: 04/17/2025

  Dear **** *****,
  
  We are sorry for the frustration you have experienced with your trial order for the GlucoGold with Berberine.
  
  We show the original trial order was submitted online 3/11/25. As part of the trial offer terms, you agreed to an 18-day trial period from the date of order submission.After the trial period, we would automatically ship the 30-day supply for the GlucoGold with ********* and every 30 days thereafter, unless you cancelled the subscription.

  
  We received your email cancellation request on 3/31/25 for the subscription. We cancelled the pending order, and the pre-authorization hold for the order was released back to your payment method. We also cancelled the auto shipment subscription so there are no further shipments charged or shipped.
  We attempted to call you today, 4/17/25, to go over this information but we received your Voicemail and left you a message to contact escalations for any questions.
  
  We do apologize for any inconvenience this may have caused you. Your complete satisfaction is very important to us so please do not hesitate to reach out to us with any additional questions and / or concerns at **************.
  
  ***************************** Escalations Supervisor

  
  

• Initial Complaint

  Date:03/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  
  

  Business Response

  Date: 04/17/2025

  Dear ******* *****,  
  
  We are sorry for the frustration you have experienced with your trial order for the OcuGold.
  
  We show the original trial order was submitted online 3/11/25. As part of the trial offer terms, you agreed to an 18-day trial period from the date of order submission. After the trial period, we would automatically ship the 30-day supply for the OcuGold and every 30 days thereafter, unless the subscription was cancelled.  
  
  The trial order was submitted 11/10/25 and shipped right away. The 18-day trial period ended without notice to cancel, so the 30-day supply was shipped on 11/28/24. The second 30-day supply was processed on 12/30/24.
  
  We cancelled the Refill and Save auto shipment program per your phone request on 1/8/25. We notified you then that the order could be returned for a full refund,but we have not yet received any product returned to us. We also responded to your chargeback dispute through your financial institution on 3/17/25.
  
  We do understand that there was some confusion about the trial terms and as courtesy we have issued a refund for the requested $75.98 for the December 2024 order.
  
  We do apologize for any inconvenience this may have caused you. Your complete satisfaction is very important to us so please do not hesitate to reach out to us with any additional questions and / or concerns at **************.
  
  ********************* Service Escalations Supervisor

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
   Complaint: 23026400
  
  I am rejecting this response because I did not receive the product specified.  I would be glad to receive the product that I diss pay for or get a refund as I did not receive it.   Again Im an elderly person and I believe I was take. Advantage of.     I did receive one refund as they indicated but unfortunately I dont receive the pills.

  As a resolution of no refund is available please send me the product I should have received. 

  I appreciate your time.

  
  Regards,
  
  **** ***** Pulido *******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 03/19/2025

  Dear **** ***** Pulido *******,
  
  We are sorry for any confusion with your account with **********************.
  
  On 9/5/2022, we placed a phone order for 3-month supply ************ Max. On a recorded phone line, you agreed to the Refill & Save auto shipments of a new supply to be automatically shipped every 90 days, unless cancelled. For every shipment that is sent, we were provided with delivery confirmations for each shipment, except for the last order sent on 9/2/24. This order was physically returned to us by the post office as being unclaimed, return to sender. We issued a refund for this returned order on 10/10/24 and cancelled the Refill & Save auto shipment program.
  
  We have not had any contact till a representative for the customer called our company on 3/5/25 claiming the customer did not receive any shipments since 2022. Any product that was not able to be delivered would have been sent back to us,instead of giving delivery confirmations.
  
  We let the customer know on the recorded line of the ability to cancel the auto shipment program at any time without obligation. We do offer a 90-day money back guarantee for all of our products. When the customers representative called us, all orders were outside of this 90-day MBG.
  
  Your complete satisfaction is very important to us so please do not hesitate to reach out with any additional questions and/or concerns at **************.
  
  
  Regards,
  Customer Service Escalations Supervisor

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A reputable company doing business in the State of ******** that does not provide an assertive and affirmative plain text enrollment process but rather uses deceptive and subversive tactics to auto enroll customers by default needs to be reported to the ****************************************************** for unfair and again deceptive business practices and I am taking this dispute there. IF you believe you offer a product that a reasonable customer would KNOWINGLY sign up for that exorbitant cost... I was charged ***** for a bottle of supplements, without ever setting up an account with you.... without ever receiving an invoice or receipt from you.... without ever getting ANY notification of an ongoing billing process from you. The first time I was aware of ANY monthly billing enrollment was via my ****** account. If you think enrollment by default is a bonifide business model, I  am asking the State of Maryland to help you consider other, less fraudulent, tactics. If you put ANY of this in fine print, hoping consumers miss it until they are charged, shame on you. You will be out of business soon enough. I intend to strongly encourage the State to protect people like me from peddlers like this. 

  Business Response

  Date: 03/30/2025

  Hello *****************,
  
  At the time of your initial trial purchase, you were asked to accept the terms of our trial offer subscription terms prior to submitting the order for Daily5.The terms outlined just above the checkbox where you would have clicked "I accept," indicated every customer had 18 days from purchase to cancel their trial period. If the account was not cancelled in that time prior to the trial end date, the order would enroll into auto-ship, and you would be billed for your first 30-day supply at ***** plus $5.99 shipping [and applicable State (*************)/******** (****** only) tax].
  
  When you purchased on 2/11/25, your trial period was set to end 3/3/25 and when cancellation did not arrive, you were enrolled into auto-ship.
  
  We are showing that as part of the trial offer, you also agreed to another 14-day supply of the Daily5 for the discount price of $29.99. This was shipped with your trial order on 2/11/25 to the provided shipping address.
  
  Since we did not receive a cancellation request, we sent a subsequent shipment on 3/4/25 of the 30-day supply of Daily5. We accepted the chargeback on 3/11/25 as we received the product returned to us. We had already cancelled the Refill and Save auto shipment program on 3/6/25 when we received your cancellation request through ******.
  
  We do apologize for any inconvenience this may have caused you. Your complete satisfaction is very important to us so please do not hesitate to contact us with any additional questions and / or concerns ************
  
  Regards,
  Customer Service Escalations Supervisor
  

• Initial Complaint

  Date:02/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 bottels of OmegaQplusMAX on one time buy from Healthy Directions .. They sent 1 bottel of my order. The order was placed 01/23/2025 The ticket that cam with the 1 bottel an a catalog that is not in the package BUT I DID NOT ORDER A CATALOG I ONLY RECIEVED 1 BOTTEL I WANT THE TWO OTHER BOTTELS OR MY MONEY BACK. I paid them $176.72 DOLLARS . EVERY TIME I CALLED CUSTOMERS SERVISE WHEN I SAID I WANT TO FILE A COMPLAINT THEY HUNGUP THE PHONE.

  Business Response

  Date: 03/19/2025

  Dear **** ********,
  
  We are sorry for the confusion with your order of the ************ MAX from Healthy Directions.
  
  We have reviewed your account and found the order was submitted online on 1/22/25 for the 3-month supply of ************ MAX. We shipped the product on 1/23/25 and it was successfully delivered on 2/1/25.
  
  A regular 30-day supply of the ************ MAX contains 60ct softgels. We show your order was fulfilled with our Economy sized bottle containing 180ct softgels. We know you value savings and simplicity, so all or part of your order today is being fulfilled using our economic value-sized bottle(s). This means you have fewer bottles to store and ensures you always pay the lowest price for your product. The larger bottle contains a full 3-month supply based on the suggested usage, so the pill count should be correct. 
  
  Your order is fulfilled with our 3 in 1 value-sized, 3-month bottle. This means fewer bottles to store, less waste, and always paying the lowest price.
  
  We do apologize for any inconvenience this may have caused you. Your complete satisfaction is very important to us so please do not hesitate us with any additional questions and / or concerns ************.
  
  
  Regards,
  Customer Service Escalations Supervisor.