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Business Profile

Radiology

Washington Radiology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a procedure done at Washington Radiology on 9/11/2024. They collected a $40 copay from me. I have an email receipt. I also have the lab report from the procedure. Washington Radiology has not properly filed the claim for this procedure with my health insurance company. *************************** has no record of the procedure. I have called Washington Radiology twice to ask them to please submit the claim to my insurance company. Both times, they told me that they would look into it and get back to me. The second time, I had my insurance company call them as well, while I was on the phone line. They still have not filed the claim. I am requesting that they either file the claim like they are supposed to, or refund my $40 copay.

    Business Response

    Date: 01/20/2025

    Due to the Change Heathcare cyber attach which occurred on 2/21/2024 which is our billing company, a delay in claims billing occurred.  Patients claim was recently billed on 1/13/2025.  Once claim is fully adjudicated any balances owed or refunds will be processed at that time.  Please allow full 30 days from billing for claims processing.

    Customer Answer

    Date: 01/22/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    If this claim does not get processed, I will be requesting to reopen the case.


    Regards,

    ****** ********


Washington Radiology is NOT a BBB Accredited Business.

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