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Business Profile

Retail Wine

Total Wine & More

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Wine.

Reviews

This profile includes reviews for Total Wine & More's headquarters and its corporate-owned locations. To view all corporate locations, see

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Total Wine & More has 50 locations, listed below.

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    Customer Review Ratings

    1

    Average of 5 Customer Reviews

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    Review Details

    • Ricardo M

      Date: 05/21/2025

      I used to go to total wine two or three times at week .I tried to buy a different kind of non alcoholic beer.Every time I went to check out cashier on charge use to ask if am a member .Once a lady told me you shall to become a member I'd accepted Next time different lady at cashier asked me the same I wrote my phone number and she said you are not a member a said sure yes I tried 3 or 4 times with same results. She started to get mad and made me feel real bad (I am mexican by the way)She treated me like a layer or a thief or charity collector.People was watching us She screamed you are not a member I showed to her a mail giving me a sort of welcome as member even when she readed it She still in her bad attitude. She arising her voice asked me about write my e mail address When did it she started to belive but (BUT)she remained in the bad mood She said you didn't gave your phone number I answered i give both of 'em She said next time you have to give your e mail address No I'll never come back She said why Because I don't like being treated that tuff I don't accept any kind of bad service As long as I am not stealing nothing And I am not begging for charity She realesed the brake to her bad side I am not giving you bad service I said sure you do I don't know her name but she is a woman with curly crimson hair Stop that discrimination or racists attitude I deserve the same treatment that all people shall to receive

    • Susan C

      Date: 08/12/2024

      Horrible horrible. I have placed many online orders this year! Does not even care if their website works now or not! Call the store and they can't seem to give out the division manager phone number anymore. I have emailed and no response whatsoever. 2 weeks now!

    • Marshelynn Y

      Date: 07/15/2024

      A very racist store. We were racially profiled and discriminated against. The agent at the register asked for my ID. I presented it to her then supervisor walked over and asked if she had asked for my ID the agent said yes I verified. My ************ over the age of *********************** also African American then was asked if she had ID on her. I asked why would she need ID if she is not purchasing the liquor and I have already verified my age. I then asked if ****** was a manager and she said she was. I asked if she had someone above her which she said yes and walked over to a gentleman behind another desk. I'm not sure what she said to him but she returned to us saying that he had approved the purchase stating that he had seen us there before. I have never gone to that store before it was the first time in my life. They are racist and ****** needs to be fired. If you are African American I think you should save your money and spend it where we are welcomed. DO NOT VISIT ********* STORE ******. RACISCISM AT ITS FINEST. I'm filing a lawsuit. This will change soon.

    • Ashley F

      Date: 03/22/2023

      Discrimination at its finest!

      Me, my husband, and our two boys went shopping here on March 17, 2023 around 6 pm. Keep in mind, we are a biracial family. I’m black, my husband is Hispanic, and our boys are mixed. We went to check out with Stephanie and she continued to stare at us. When it was time to start scanning, the FIRST question she asked was “What is your relationship to him?”. The “him” she was referring to is my husband. I said “Excuse me!”. Stephanie asked twice more and stated that it is within their policy to ask and that she could not start scanning the alcohol until I answered her question. She refused to check us out because she didn’t know our relationship status though he was holding our two year old and literally standing close to me. When I answered, is when she started scanning. This is beyond disgusting. Because we are a biracial family, she thought it was appropriate to ask such an obvious question and then blaming it on their policy.

    • Robert C

      Date: 08/27/2022

      Total Wine & More fails to have a clean restroom and provide essentials needed. The store located in Gainsville, Va needs to be visited by Upper Mgt unannounced. The restroom is pathetic.

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