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Business Profile

Event Center

Vanish Hall

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My *********** attended a show at the Vanish Hall on Saturday 4/27/24 to celebrate our 17th wedding anniversary. Before purchasing my tickets, I called & spoke with ***** ****** who advised me of how the VIP tickets work. Sadly, when we got there we were told by the "VIP waitress in charge" that all of the seats at the VIP tables were filled & we should have gotten there early. I asked her for the menu to order food & was advised only VIP tables were able to get a menu. I was absolutely furious not only because the tables were filled, but that absolute nasty disrespect that we received from the "VIP Waitress",My husband & made the best our of time there but ended leaving @ 10:15pm. The event was over at midnight. I called less than 24hrs later & spoke with the "Chief of Operations" ***** ****** & received more disrespect, disregard, & passive aggressiveness. Instead of apologizing for the ill-manner behavior we received, he advised he can't control the people that work for him. He advised that we ordered the steak & had the steak but now we want a refund which he won't do. I advised him we paid for the steak but didn't get what we paid for & that's the problem. He than very nastily says I'm not going back & forth with you, I'll send you $25 out of my own pocket via ZELLE. He sent the $25 & added a note that stated "Issued Refund to avoid any further hassles" & added my personal number in the note for the public to see. The fact that he's a Chief Of *************** felt the need to disrespect us more after paying for a VIP package that we didn't receive is absolutely absurd. I'm seeking the total amount minus the $25 he sent via ZELLE.

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