We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

Johnston Stone Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mr. ********************** and his wife scammed me. I thought I was hiring him to level/replace floors, install new cabinets, backsplash and countertop. I went to Dick's cabinets in ************, ** in January to pick out floors, cabinets, countertops and backsplash with Mr. ********************** and his wife. Mr. ********************** told me it would be a 10 day project and started it on Feb. 6th. I have repeatedly requested updates from Mr. ********************** that he has failed to provide. My work takes me away from home frequently. Mr. ********************** has still not finished the work and is requesting payment. I have inquired why my floor wasn't leveled, why the backsplash isnt installed and when to expect glass for the cabinet doors. I have repeatedly requested an itemized invoice. During a phase of the project, mold was found. Mr. ********************** covered the area with vinegar, as stated in his text messages to me, and is now claiming to have used mold remediation chemicals in order to inflate the price. Mr. ********************** has left my house unsecured and a key on the porch since February. Theres been trash and construction debris piled at both of the entries to my house that makes great bedding for rodents. I am requesting completion of the work, as I requested it, as soon as possible, an itemized invoice and his reasoning for not doing what I asked. Also, while in my house, Mr. ********************** turned my security manipulated the positioning of my security cameras and Id like to know why and/or what he was doing inside my house that he didnt want videoed. I felt I had to have some security inside since he was leaving the key on the porch for anyone to use.

    Customer Answer

    Date: 04/11/2024

    Contractor continues to disregard customer's request for invoice.  Total cost of project continues to change.  Project still not complete.  Contractor is not acting reasonably, fairly or professionally.  

Johnston Stone Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.