Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my daughter to get her hair braided on 12/17/2022. We arrived on time for the appointment. Shortly after we arrived, I overheard four stylist verbal insulting my daughter. I was livid and addressed the stylist by asking if there was a problem. I was assured that there wasn't. When it was time to pay, the stylist said that they did not accept credit cards. I told them that I could run to the ATM but that I was in a hurry because the service had run over by an hour after I was sent a confirmation email that it would only take 3 hours. The stylist then asked me to physically carry her to the bank with me. I told her absolutely not. She then started to harass me at my car as I tried to go and get money from the bank. I was unable to find a bank and was in a hurry so decided to ******* the money instead to the owner. Yesterday, 12/20/2022, three days after we got my daughter's hair done and had a horrible experience, three of the braids fell out, which is not industry standard. I texted the owner immediately to inform her that I was extremely dissatisfied at this service. She declined my request for payment on CashApp and did not respond to my text message. I paid her $200 for this service.

  Business Response

  Date: 01/11/2023

  ---------- Forwarded message ---------
  From: Braids By Titi <*********************>
  Date: Tue, Jan 10, 2023 at 9:22 PM
  Subject: Complain ID ********
  To: <[email protected]>

  
  
  Dear sir/madam 
  Thank you for reaching out about this complain.  On 12/17/2022 ***** ***** came to my shop to get her daughters hair braided.  I was out of town that day. Service was performed by my employee.  I was informed by my employee that after she finished , *** ***** said she didn't have the any of the payment methods that we accept which was *******,***** or cash.she wanted to go the ATM to withdraw the money.  The employee reminded her that our policy states that clients should come prepared with their money to pay for service. All our clients agree to this policy before they schedule Appointment with us. ***** ***** completely ignored this policy and came unprepared. 
  She then left the shop to go bring cash . The employee proposed to come with her ,at this point ***** ***** was already outside. She told my employee that if she followed her to the ATM she would do something bad to her . Bowie town center has all this footage on cameras.  My employee then came back to the store and called me . I told her to be patient and just wait for ***** ***** to return. And behold this woman never returned to pay for the service. They tried to call her and she never answered. After 2hours I called her with a different number, I asked her to explain why she never returned to pay for the service she received. She said my employees where talking about her daughter in another language that's why she will not pay. I went ahead and watch the cameras in the shop and no one was talking about her child. I called her back and informed her that I didn't hear anyone talking about her child. She then promised to send the money. She requested that I give her a discount which I did. She finally sent the money after 5hours using her *******. 
  One week later ***** ***** sent me a request on cash requesting that I pay her. I rejected the request . I texted her to find out why she was requesting money ,she said she not happy with the service. I reminded her that in my booking policy which all clients agree to before booking, they agree to address all issues within  24hours of getting service. She started threatening me that she was a lawyer and she would take me to court and make sure my business is closed. That was the last time I heard from her. She never at any point said she wanted to bring her daughter back because a braid fell out. From the picture she sent to me claiming that the braids fell out, she took those braids out herself. 
  Our priority is to keep our clients satisfied. Unfortunately with this client I'm not clearly sure what her issue was. . .
  
  Thanks for taking the time to look into this matter .
  
  Braids By Titi 

  Customer Answer

  Date: 01/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: the response is not true and filled with lies. I ask that she provide evidence of the reminder of the 24-hour policy, and that she informed me of this because she did not. Additionally, she lied about me threating the hair stylist. I ask that she provide the video evidence, as video evidence legally trumps all oral testimony. If provided, you will find that I did not threaten the hair stylist. 

  I did not threaten a lawyer. I informed her that I would be reporting the incident to the Maryland Attorney General's office who deals with consumer issues to ensure their protection. The office also digs into the company to find misconduct and prosecutes them to the fullest extent of the law. Reporting businesses who engage in misconduct and have questionable business practices is a right that the Maryland government provides to all its citizens. It helps the government stop unlawful and unscrupulous business for continuing in their conduct. Upon reading the response, it is evident that this owner is engaged in some sort of misconduct. 

  As a lawyer, this sort of response would be considered perjury in the court of law, which comes with a legal penalty. I did not report the issue to the attorney general's office, again which is a governmental entity that works to protect consumers, in hopes that this business owner would do the right thing and refund my money. However, it is evident that this business owner is unscrupulous and has no problem being dishonest. Hence, it is within the best interest of myself and the public that I report this business to the MD government for further investigation into their business practices. 

  Upon hearing from the office, I hope that she provides the same response. Again, this sort of lying carries legal consequences when lying to the attorney general's office. 

  Regards,
  
  *********************