We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Floor Materials

The Design Expo Flooring Center, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Materials.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 25, 2023, I paid $1595.46 to Design Expo's salesman (*********************) for cherry oak wood floor panels made by ********. **************** requested full payment for the consumer goods at the time of purchase and informed me (and my boyfriend) that I would be able to take delivery of the wood floor materials on December 12, 2023. On December 5, 2023, **************** contacted me via text and phone to inform me that "the manufacturer did not have the inventory and that it should be available mid January". He asked what I wanted to do with the order. I replied that 'I wanted to cancel the order". I reminded him that I paid for the wood floor materials in November and that I planned to have it installed this month. He confirmed that I am entitled to a full refund because his supplier does not have the wood floor materials as originally promised. I requested that a refund be available for me on that same day of our conversation. **************** refused, but assured me that I would receive a check on December 6, 2023. I contacted him on the morning of December 6th to request a time that I would be able to pick up my refund check. He referred my message to his bookkeeper (*****). She told me that it would not be convenient for her to go to the Bowie store location with it. She said that she would have the check available by the end of the week. I responded that I was not satisfied with that response. I have not received any further communication or information regarding the requested refund. I am now waiting without the materials that I paid for and I do not have the refund that I was promised on December 5th.

    Customer Answer

    Date: 12/16/2023

    I have been able to successfully resolve my dispute with Design Expo.  I sincerely appreciate the assistance that the Better Business Bureau provided to ensure that this dispute was resolved quickly and fairly.

    Respectfully,

    *****************

The Design Expo Flooring Center, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.