We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hair Styling

JSL Visions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Styling.

Complaints

This profile includes complaints for JSL Visions LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

JSL Visions LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was a hair stylist I scheduled for my wedding on June 1 - here is some information I emailed her around the issues of the day, after the day-of we could not get in touch with her to get an updated timeline. I have e-mailed her multiple times to try to resolve this separately and only received one response that did not address the issues. I have attached our most recent email communication and invoice, happy to provide the previous ************: Despite your claim that you did not receive the schedule that my planner sent over requesting you to show up at 9:30am, the last time that I had confirmed via email confirmed you would arrive by 12:30pm to do 6 peoples' hair. You emailed the week of the wedding (an email I never saw due to it filing in my spam folder and never receiving additional communication confirming I reviewed), reducing 40 minutes off the total hair services time for reasons unknown. You mentioned you would arrive at 1:10pm, giving you approximately 2 hours to do 6 peoples' hair, and I'm not sure why you cut off 40 minutes of service time the week of the wedding.Even with the most recent email from you on the Tuesday before the wedding claiming to arrive by 1:10pm, you still did not appear until 1:45pm. We have proof of when exactly you arrived. With your arrival time, you would have had a little over 1 hour to do 6 peoples' hair, close to ***** minutes maximum per hairstyle. You arrived 1 hour and 15 minutes after our last confirmed communication on timing, you arrived 35 minutes later than the last email you sent without my confirmation the week of the wedding, and you only performed 2 hairstyles and helped 1 person finish theirs (all of the hair fell by the wedding time). You continued to charge the invoice for 6 hairstyles even though you did not perform them. I'm happy to forward all relevant emails I've referenced.I am expecting to be refunded for the services not performed (bridal hair and 3 additional hairstyles).

    JSL Visions LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.