Complaints

This profile includes complaints for Regency Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Regency Furniture

  7900 Cedarville Rd Brandywine, MD 20613-3018

• 

  Regency Furniture

  908 W Street Rd Warwick, PA 18974-3124

• 

  Regency Furniture

  10318 Portsmouth Rd Manassas, VA 20109

• 

  Regency Furniture

  8038 Ritchie Highway Pasadena, MD 21122

• 

  Regency Furniture

  2201 Cottman Ave Ste 100 Phila, PA 19149-1232

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the Lexington Park location to inquire about a table I had seen online. The sales associated (*******) was beyond nice and told me that because it was being discontinued, I could pick up the floor model immediately. I jumped in my car, drove nearly an hour, only to find out by another sales associated that I couldn't have the table, unless I also purchased the four chairs that were on display with that table.I responded that this surely had to be a misunderstanding - after all, I had called twice to confirm I was on my way.I asked to speak with the manager, *******************************. She told me that NO, it was not an option to just buy the table and not the four chairs, no matter what I had been told on the phone. I asked her to please check with her manager, and she walked to the back, spoke with someone, and came back 10 mins later to tell me that she wouldn't be able to sell me just the table, and that I would have the purchase the chairs as well if I wanted the table.This is bad customer service (and dubious and questionable sales practices and store policies all around).I went back a couple days later to pick up the four chairs I was forced to buy (since I needed the table).When the chairs were disassembled, one of them sustained damage (at first they thought it would "wipe right off" - but that wasn't the case). Also, several of the screws are missing.I was told "tough luck" - you purchased the floor model, it is what it is.

  Business Response

  Date: 02/05/2023

  We apologize for the dissatisfaction with the service. Because the furniture was purchased from the floor, it was sold "as is." Please note, that all furniture displayed are in working condition and have to be up to standards since they are *display* models and would therefore be free of any cosmetic issues. However, if there are some screws missing, and it is causing some ongoing issues, we encourage the customer to reach out to our customer service center at [email protected] and we will try to resolve the issue.

  Customer Answer

  Date: 02/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  the fact that the chairs are damaged and were missing some of the screws isn't the issue.

  The issue is that I was told I could purchase the table.  JUST the table.  I went there, and when I arrived, I was told that if I wanted the table, I'd also have to buy the four chair.  I had to pay an additional $200.00 (for the chairs), so I could have the table. 

  I'd like a refund of $200.00.

  Regards,

  *******************

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************************* ************************************************************************************************************************ Invoice # ******** I purchased a sofa, loveseat, recliner, kitchen set, and a complete bedroom set from Regency Furniture on 12/4/2022 in the amount of $13,316.16, with a delivery date of 12/08/2022. When I received the furniture on 12/8/22 the love seat was damaged and one of the nightstands came without the screws to attach the legs. I refused the loveseat due to the leather being cracked in the seat. The delivery driver told me that one of the nightstands was missing the screws (when he was leaving my house). I contacted the store regarding both issues, and they said that they would order the screws and I should receive them in **** business days and that they would setup another delivery date to replace the loveseat. They scheduled a date for the following week and when I received the 2nd loveseat, that was also damaged with a white strip going down the left front side. I refused the delivery and called the store, and they told me I had to wait until it was put in the system to get another delivery. They called me 2 days later to give me another date for delivery which was the following week only to send me the same exact damaged loveseat with the white strip going down the left front side. I refused for the 3rd time and again and contacted the store and asked to speak to the manager of the store. I was told that the manager was not there, I asked to speak to someone in the corporate office to get this situation rectified and was told there wasn't anyone I could speak to. I also asked about the screws for the nightstand and explained I haven't received them yet. The original salesperson told me that they were going to be shipped to the warehouse and that they would then setup a technician to come out and attach the legs to the nightstand. I asked to get my money back if they cant deliver what I paid for, and they said they would schedule me another date for delivery. They schedule a date for the following week for the 4th time and for the 4th time I had to refuse the loveseat due to there being a slice that looked like a razor was might have scraped against it while opening and a dent in the left front side. I go back into the store and ask to speak to a general manager only to be told that there was no one I could talk to once again. At this point I told them I just want to get what I paid for, and it seems that no one wants to address the issue so I would like to have my money back and that they could come pick up all the rest of the furniture. In the meantime, while all these unsuccessful deliveries are going on, they are damaging my walls and ******** to my brand-new home. I contacted customer service to address the damages that were being done to my home and sent pictures to the sales rep that sold me the furniture only to find out that she never submitted the pictures for them to pay for the damages. I text her and she never replied. I then spoke to and showed the sales floor manager the pictures and expressed my concerns regarding the 4 passed failed attempts to receive my loveseat. I stayed in the store to resubmit the pictures of the damage as well as try to get my money back and for them to come pick up all the furniture because at this point I was very dissatisfied with their service and handling of the whole situation. He assured me that I would receive the loveseat I purchased as well as the screws to my nightstand. Well on the 5th delivery I was able to accept the chair but there were no screws. I contacted the store, and no one wants to speak to me and keep passing the buck on to someone else in which I believe they are just passing me around to non-existent people. I called the credit card company to dispute the charges because at this point I want them to come pick up the furniture (in which they refuse to) and give me my money back. All this furniture is costing me over $13,000. I just want my money back. This furniture store is Regency Furniture Store in **********, **. I have been nothing but pleasant in trying to get this issue resolved. As of today 01/09/2023, not one person has contacted me. Please help me expose these crooks they are.I went back into the store to try once again on January 12, 2023, at 10:00am to see if I could speak to a general manager and was denied once again. I asked for the name of the general manager and the front desk clerk said ****. I asked for a last name, and she told me told me she couldnt give me his last name. She then ends up handed me over to a gentleman who gave his name as *****************. I spoke to him (in which he was in the store standing next to the sales floor manger I had spoked to previously and said or did nothing) and told him the entire situation all over again. He looked through the file and saw all the notes and contacts *** tried in getting this situation resolved. I told him I wanted them to pick up the furniture and return my money. He assured me that he would give me a call at 12:00pm when the people in corporate came in. I have yet to receive the call.

  Business Response

  Date: 02/11/2023

  As of 2/11 the furniture was completely delivered. Any damaged piece was replaced. However, the customer seems dissatisfied with some of the finish of the furniture. We have contacted the customer to help resolve the issues but are limited in the fact that many of the issues the customer is citing are preference for how the items look rather than any actual damage we can assist with.

  Customer Answer

  Date: 02/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  This company has not tried to contact me and the issues are still not resolved. i received the furniture but there are pieces that are damaged and some not complete. i also have damages to my walls and banisters in my brand new home just built. i have contacted the store numerous times through email 1/25/23 and 2/4/23 and phone calls (latest was 2/7/23 spoke to *****) and was told it will be referred to upper management. I have the emails as well as a video of when I went into the store to get all these issues resolved. As of 2/14/23 this issues still exist and not one person has contacted me for a resolution. I spent $13,316.16 in this store and deserve to get what I paid for and that is brand new furniture with no defects or damages. I deserve for someone to come out and assess and get payment for the damages done to my home. I can provide the videos and pictures upon request. It will not let me upload all of them.
  
  Regards,
  
  *******************************
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 02/25/2023

  The customer has several different complaints, some of which are unrelated. The home damage claim would not be assessed by the store. It would be processed by the delivery company. The store is assisting with claims about the furniture.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new couch for my new home that I purchased. The couch was scheduled to be delivered on December 29th 2022. The couch was purchased through ****** Furniture and delivered through Regency Furniture. Regency Furniture hired contractors to deliver the couch. The contractors arrived on the 29th and began unboxing the furniture outside. They then began bringing the pieces inside. While bringing the pieces inside they left a huge scratch on my new floor. I contacted the company as soon as they opened and sent them the pictures of the scratch. They opened a claim and stated they would get back to me. On January 4th, 2023, I received an email stating my claim was closed and denied because the contractors lied about the incident and the company said I did not provide enough proof against the contractors. The massive scratch was not there before as I the floor was new and the home was new as well. I am very disappointed that this company would allow somebody to come into my new home and destroy my property and just leave it alone.

  Customer Answer

  Date: 01/16/2023

  Regency Furniture 

   ************

  7900 Cedarville Rd, Brandywine, MD 20613

  Business Response

  Date: 02/11/2023

  We apologize for the dissatisfaction with the findings of the delivery company's review and decision. We can try working with the contractor to help resolve the issue but cannot gurantee that they will make a re-determination regarding the claim.

  Business Response

  Date: 02/17/2023

  As per our last response, we have contacted the contractor who made the delivery to request they reach settlement with customer. 

• Initial Complaint

  Date:12/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made purchases on 10/30/22. A king size bedroom set and a sectional, was told that some of the items had to be ordered and might take up to 12 weeks to be delivered, paid in full including shipping. I got a call sometimes in Mid-December that the sectional had been discontinued and to come in and select another I said i didn't want another and chose to cancel. I was told I'd be charged 30% to restock. I went into the store and Spoke with *****, He told me there's a floor model at Pasadena store, He suggested i go look at it and if I wanted, he could give me a discount. I did and i agreed to take that. He said He'd get the store to wrap it up and it'll be delivered with the bedroom set. A week later. I got another call that I'd have to pick the sectional up, they couldn't deliver it. then I requested refund for the delivery fee that I paid. He said he wasn't aware that company had changed policy and they no longer deliver floor items. He said I couldn't be refunded the delivery fee, I only had two choices, 1. arrange pick up or 2. cancel and pay 30% restocking.

  Business Response

  Date: 01/15/2023

  We apologize for the dissatisfaction in service. The customer's order was fulfilled as of 1/11.

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a beige sectional sofa from Regency on 11/21/22. We chose to have the sofa picked up and delivered to get it quicker. That following Sunday, I received a call that the sofa was ready for pick up. We rented a ***** that same day to go get the furniture. When we got there the pick up part was closed. I went inside the store and they were like, sorry but you should have checked the receipt to see what days pick up was open. We took the ***** right back and wasted $40.91. I wrote customer service and they told me that I should have looked at the sign posted in the store for pick up hours or on the receipt. I stated to them that I was at home and couldn't see the sign at the store and didn't know it was on the receipt. I asked why would customer service call the one day of the week pick up is closed? They could have called any other day when they were open. We rented another ***** the following Wednesday to pick up the sofa. When my husband got there, he gave them the order paper and they loaded the boxes in the truck. When he got home and started taking the sofa out the box, we realized it was not the right color sofa. I called back and they told me that my husband should have checked the box before he left the store to make sure it was right. I told her that he wouldn't have know if it was right or not if he opened it, because it was a surprise for him. She told me to bring it back. I explained that we had already returned the ***** and I was not about to waste more money renting a 3rd **** for their mistake. She said that was the only way to get the correct sofa. I asked for a manager and she told me they was going to tell me the same thing. She then told me to call corporate. I called corporate and explained everything that happened. The young lady looked up the furniture I paid for and told me they don't even have that sofa in stock, because it was discontinued in the color I purchased, She said they would look into it to see what could be done. They said to give them 72 hours which was up over a week ago. We still haven't heard from them as of today 12/21. It's been almost a month now.

  Business Response

  Date: 01/15/2023

  We apologize for the dissatisfaction in service. The customer contacted the service department with regards to two broken pieces on the sectional. Upon reviewing the complaint, the service center determined that the pieces broken A) aren't covered by the manufacturing warranty and B) would require service to be repaired. The center offered the customer the option of sending a technician out to inspect, and repair for a fee. Alternatively, the customer has the option of finding a third party furniture repair shop.

  Customer Answer

  Date: 01/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  The furniture I received is not what I paid for. What I actually ordered, was discontinued and they took my money anyway. I would think that's false advertisement. They are straight crooks that will rob you and smile in your face. 
  
  
  Regards,
  
  ******* *
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 02/12/2023

  The customer's ******************** was not incorrect; the manufacturing process had a slight difference of color, which the customer informed the sales representative that they will keep.

• Initial Complaint

  Date:12/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased bedroom furniture from Regency on October 10, 2022. I paid a total of $2,826.53 which includes delivery. The furniture was delivered on October 26th, but was damaged during installation. The two pieces that were damaged are the Queen Panel Headboard ($436.27) and Chest ($475.93). I called Regency Customer Service while the delivery men were still there and was instructed not to sign for the furniture, and that they should take the furniture back. The customer service agent asked to speak with one of the delivery men, however he refused to speak with her and stated that he does NOT work for her. While I was still on the phone with customer service the men left without the furniture. I was then informed by customer service that she would sending me an email and to reply with pictures showing the damage. I immediately answered the email and sent pictures. I finally received a call on November 1st stating that she never received the pictures. I stated that I sent them on the 26th of October but still sent them again on November the 1st, including forwarding the first email with pictures. I didn't hear them ever again. A representative from ********** Furniture called on November 11th with a repair order. ********* finally came out on the November 23rd, at which time the technician said the furniture can not be repaired. The next day was Thanksgiving so I waited until November 26, 2022 to call Regency customer service back and they them informed me that they have yet to receive the pictures, nor a report from the technician. They then indicated that Regency customer service would be in contact within 72 hours. I have not heard from them as of this writing, December 5, 2022. I never signed for the furniture. Per their contract delivery instructions, only a signature upon delivery represents merchandise being received in good condition. My (unsigned) invoice number is #*********

  Business Response

  Date: 12/30/2022

  The damaged furniture (headboard) was retrieved and replaced on 10/28. 

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/25/22 purchase date $1531.00 purchase amount I purchased a couch and a chair from this company, the furniture was not able to fit through the doorway of my home upon delivery. I called the company to get a refund for my purchase with the goal of buying another piece of furniture that could fit through my home. They told me that they automatically keep 30% of the purchase under all circumstances even circumstances that are their own fault. When I pointed out that the sales person and management was not transparent about the fact that they would keep 30%, if the furniture did not fit through the customers, doorways of their home, the general manager, ********, proceeded to tell me that they would then keep all of my purchase. They did not refund me one dollar, and I have no furniture in my possession from their company. I need a full refund for my purchase, as I do not want to do business with this company, any further due to their lack of transparency upon purchase, poor customer, service, and poor business ethics. I am unsure if this is an issue, companywide, or this store specifically. I do know that the general manager of the store is ill-equipped to handle customer service issues. He tried to pass me off to someone else, and made me wait up to 30 minutes to speak to him. I had to wait two days for him to even be in the building. The only time he was willing to speak to me was when he found out that I was googling, the owner of the company. Prior to that he was not willing to even engage with the customer regarding the issue. Very poor management at this establishment. In addition to that, the contract that I uploaded to this complaint does not even have my signature on it. I believe holding 30% of the purchase on a delivery that they could not deliver on, is cruel and unusual for a business to do, but to keep the entire amount of the purchase, without any furniture in my possession is downright criminal, and does not even adhere to the company's policies.

  Business Response

  Date: 12/17/2022

  The customer made a purchase on November 25. The delivery company attempted to deliver the furniture on November 30, but had issues getting the furniture inside of the home. The furniture was taken back to the warehouse and the customer was contacted. The customer stated that she would like a full refund. The store reminded the customer that a full refund would incur a 30% restocking fee as per contract (back of sales terms and conditions) because the furniture was ordered, taken out of the box, and prepared for delivery. The customer did not want to pay 30% restocking fee so the store offered to waive the fee if the customer received refund as store credit. During this period, the store and the customer reached an agreement for another attempted delivery, which was successfully made on December 10. At this time, the customer has all of the furniture that she ordered.

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 19, 2022 my husband and I ordered two Ash colored Power Lift Chairs (Item #***-**********) and we were told that it would be 6 - 8 weeks before they would be here, we were fine with that. They said someone would call when they came in. No one ever called; on the 14th of November I called to find out the status of the chairs. I was told they were in. We set up delivery for the 19th, the wrong color chairs were delivered. We refused delivery. I was told that someone would call me on Monday the 21st. I went into the store and was told that there were no Ash color in stock but they had one midnight color (a dark grey) I told them we would take the darker ones if they could find a second one. I was told some one would call me, no called the week of Thanksgiving so I went into the store on the 28th of November and was told that there were still no Ash in stock and that they only had one midnight color chair. I was told that someone would call me. It's the 30th of November now and I still haven't gotten a call from any one. Invoice No. ********* Sales Associate - *************************

  Business Response

  Date: 12/27/2022

  The furniture was delivered on 12/20.

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regency Furniture/****** Furniture I purchased my daughter's twin bed from ****** Furniture of Frederick MD on September 2, 2022. The bed was delivered and assembled by an employee/contractor of Regency Furniture of Brandywine, Maryland on 9/20/2022. The contractor drilled holes in my newly (10 months) installed wood floors when putting the bed together. I contacted ****** Furniture the same day upon discovery of the damage with pictures and video. The contractor has denied the damages and the claims department is asking me to negotiate 50% of the estimated repair as of today 10/20/2022. I am declining their offer and would like Regency Furniture to pay for the full amount to repair my floors $269. I did nothing wrong and should not be responsible for their error. Regency Furniture Claim #*******

  Business Response

  Date: 11/12/2022

  The service center reached out to the customer and provided settlement quote. The customer rejected the offer and refused to negotiate or discuss further. 

  Business Response

  Date: 12/03/2022

  We apologize but the settlement claim is final until the customer can prove that the amount needed to repair exceeds what was offered. 

  Customer Answer

  Date: 12/12/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  Regency Furniture has been corresponding with me through their Claims Department since 9/22/2022. The email for this department is as follows: ******************* and i spoke to ******************** have provided pictures of the damage and an estimate provided by the contractor and cost of flooring. Regency requested this documentation in writing by deadline of 10/12/2022 and it was provided by email. I am not understanding why they are saying they do not have this information. It is truly unfortunate that Regency Furniture is dragging this matter out and refusing to take responsibility. Where is the integrity? 

  Regards,
  
  ****************************;

• Initial Complaint

  Date:10/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Locatation: Regency Furniture, Fredericksburg, VA I had purchased a 4 piece sectional, 3 piece table set, and 5 year protection plan with Regency furniture. Unfortunately Regency furniture has been unable to provide me with nor have I been able to take possession of a functioning sectional. Upon the first delivery the legs to the sectional were missing and the sectional was torn. I sent it back and allowed Regency a second attempt to deliver me an undamaged sectional, but I had to deal with the same issue after two delivery attempts. The second attempt they also damaged my apartment complex door and my hardwood floor to my apartment. After that I went to cancel the furniture altogether and they are trying to make me pay 30% of the bill which is 1343.00, take a store credit, or take the floor model which is also damaged. After the problems I have been going through with the management team, shippers, and retail team, I refused them as they had been unable to honor their side of the contract, but they refuse to refund me my 495.74 that they told me I needed to put down for shipping and taxes. The Manager there was very rude. I have tried to contact their Headquarters in Brandywine with letter success. I am tryng to give them another week to resolve this before I take this to civil court. I feel they are trying to take advantage of me because they believe I am nieve.

  Business Response

  Date: 10/14/2022

  The order was cancelled and refunded.