Complaints

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• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Eric C***********, Owner of Chavez Home Improvement LLC., for crown molding services. I am not satisfied with the overall finished product. More specifically, the caulking of the crown molding spilled over onto my existing painted walls. The excessive and sloppy caulking over run has created additional unplanned out-of-pocket expenses to me, the customer. I requested correction and repair of the damage to my existing dark color painted walls and Mr. C************* declined to resolve the issue. Complete payment will be rendered upon resolution. I have uploaded the expected final product vs. actual final product

  Business Response

  Date: 09/29/2022

  ---------- Forwarded message ---------
  From: Eric C***** <chavezhomeimprovementllc@****************>
  Date: Thu, Sep 29, 2022 at 2:16 PM
  Subject: Complaint ID: ********
  To: <[email protected]>
  

  
  Good afternoon, 

  I received notice of the complaint above from a former client, ************************* for services rendered on August 2nd, 2022.

  
  

  She hired me to install crown molding in living room and bedrooms and declined any painting services in efforts to reduce cost. Client was upset that the white caulk from her white crown molding got on her brown wall paint. I shared with client that the caulk overrun is covered when painting is done after crown molding installation (a service she declined). This was the same process on her prior crown molding job, which she painted on her own to save cost. On the date services were complete, client had no complaint of services rendered and her payment for services were rendered at that time. I was scheduled the following morning, Aug 3rd, to install columns for another project. I arrived to the client home and she informed me she was withholding payment until the overrun was fixed. I reminded her that she declined the service and she reiterated payment on the check she provided was stopped. She was reminded that the check payment she made was covering labor and the out of pocket expenses for material she was responsible for reimbursing me. I offered to get the paint color sample and go to ********** to get the overrun painted so I can receive my payment. Client did not allow for me to complete the work or make correction. 

  
  

  There is multiple communication between client and I. I even informed client that I understood her dissatisfaction with the crown molding overrun in her living room and since she is declining to allow me to correct it, to deduct the cost of the living room services from the outstanding balance. Patient was informed the remaining balance due would be of bedrooms (no complaints from client on bedrooms) and the reimbursement if materials I was owed. (See text message below). Client ended up agreeing to that option and offered to pay me the balance in cash. I was out of town and offered client to send me payment in electronic forms. Client then declined and offered to make a payment in check by mail to my home address, which i declined due to not being able to insure payment with another check. Client also offered to make a payment plan for remaining balance of bedrooms and reimbursement to be paid in full in a period of 12 months. I informed her that was an absurd request and nothing that was agreed upon as a payment option when I was hired. After it was evident I was not going to get ANY payment for ANY of the services rendered. I requested she at least pay me for the materials I paid for with my own money, that she was responsible to reimburse me (client was provided receipts and I have copies of receipts). Client continued to make the process nearly impossible because she kept declining the option for electronic reimbursement. Up to date, almost 2 months later, client has not paid for no services done 8/2/2022 nor has she reimbursement me for the out of pocket expenses she was responsible for. The client has successfully received free work and free material after declining all options I offered. 

  
  

  There is no additional unplanned out-of-pocket expenses to client because she never even paid the planned expenses of labor and materials reimbursement. 

  
  

  Please let me know if there's any additional information i can provide. 

  
  

  Thanks 

  Eric C*****