Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to you for help regarding two bills I received from Adventist HealthCare:1) $717.26 bill with account #************ $125.00 with statement number ********* I wrote to both Adventist and CareFirst regarding these bills without a proper response. The bills are now in debt collection without either agency answering my questions or giving me proper assistance prior to sending them to debt. I want Adventist to please speak to me about these bills and help me with financial assistance. When I booked the ** scan Adventist said I would only owe $400, so I paid $100 at booking and made an agreement with Adventist to pay the rest in $100 increments (so $300 more total). Adventist billed me more than $300 (#AHI316059). I also booked a separate appointment for a *************** but the bill (*********) is marked that it came through Dr. ********** which is incorrect. I reached out to CareFirst and Adventist for assistance in getting the proper amount billed and to make payment arrangements. I tried to get all in writing vs. phone. Examples attached here:1) CareFirst Nov. 16, 2024 2) Adventist Nov.18, 2024 3) CareFirst Dec. 11, 2024 4) CareFirst Dec. 13, 2024 5) Adventist Jan. 10, 2025 On Jan. 10, I wrote to Adventist HealthCare *************************** and I applied for financial assistance regarding the two bills. I was never made aware the bills were being sent to collections. This is upsetting. On Jan. 13 I received a collections bill and called **** ***** who said she would note my account that I had reached out to Adventist and CareFirst. She put the account on hold until they speak with me. I am asking that the BBB have Adventist bill me the proper amount (the agreed-upon $400, with $300 remaining) and apply financial assistance aid according to the application I sent.Thank you for your help -

  Customer Answer

  Date: 01/28/2025

  I received a letter from Adventist HealthCare dated 1.21.25 which asked for more information to determine if I am eligible for financial assistance. It states that my application is "denied" unless I provide 3 months' worth of bank statements, family income, and signed letters from those I am receiving help for utilities, rent and food. It states if they don't get that information back within ************************************************************ ample time to get this information and no contract information to tell them this other than a mailing address. 
  
  I cannot send "signed" letters for utilities, rent and food by that time. I already sent letters from Maryland ***, SNAP and a copy of my benevolence for rent. I don't have a way to ask these organizations to send signed letters - I only have (which I have sent) - official copies of the letters stating I've been approved and are in their programs.
  
  I plan to re-send this information along with my bank statements. But they will not arrive within the 10-day window they are demanding. That's because our ******************* is slow. It will likely arrive Feb. 2. 
  
  I ask that the BBB request that Adventist HealthCare understand that the postal service is slow, and a 10-day window from the date of the letter (not when it was mailed out) is not enough time. Also, I have already provided evidence of financial assistance.
  
  Thank you 

  Customer Answer

  Date: 01/28/2025

  Copy of letter attached. This is the letter that asks me to send additional information. NOTE: The letter does not have a phone number or email so I am not able to quickly reach them for assistance so I can give them the information needed in a timely manner. Thank you. 

  Customer Answer

  Date: 02/11/2025

  Please keep this complaint open. I added to my file and BBB complaint that the business DID contact me. So you closed this prematurely. 
  
  The business asked me for additional financial information, which I mailed to them, and I am waiting to hear back. 
  
  Please keep this open. 
  
  Thank you,

   

  Customer Answer

  Date: 02/11/2025

  Please do not close this case. The business reached out to me on 1/28 for additional information, which I mailed to them. A copy of that letter is in this complaint file. 
  
  Why has this been closed? The matter is ongoing. 
  
  Thank you,

  ****