We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Charter Bus

Bus Charter Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Charter Bus.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/28/2023, I agreed to paying $1,896.00 for a charter bus service. On the delivery date of service, their bus broke down resulting into a downsize of the transportation from a charter bus to a van. On the day of service, 7/29/2023, I spoke to the senior sales manager, ***************************, who agreed to a refund due to the downsizing. On 7/32/2023 I sent an email to ****** with the following verbiage. I received the below receipt for the bus showing a service fee of 4% in the amount of $75.84. We agreed upon a 2% service fee in the amount of $37.92 with a credit of $180.00 for the cash payment paid to the driver. This should bring my total to $1,753.92. How can we resolve this? My credit card was charged already for $1,971.84. Should I expect a credit for the difference in the amount of $217.92?****** responded the same day apologizing for the error and overtime stated theyre looking into the error. After a delay of response, I got in contact with **** on 8/30/2023 who agreed to send a check in the amount of $271.92. I was texted by **** a copy of a written check on 9/25/2023 but have yet to receive it. After many unsuccessful attempts to get this resolve, it has lead me to contact the BBB for assistance in recovering the agreed refund of $271.92.

  • Initial Complaint

    Date:05/15/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract on Feb. 14, 2023 with Bus Charter Express for shuttle service on May 12, 2023 for my daughters wedding. I used one representative named ***************************** for all contact. I wired $315 from my bank on Feb. 13,2023 to the company. I contacted ******* again on May 2, 2023 and sent the remaining $735 via credit card payment to him directly with a payment form. I spoke to ******* on the phone and he said I was all set. On the wedding day, no bus showed up for our guests. I tried calling ******* but his phone disconnected my call. I called the bus company and they said that ******* no longer worked at the company and that he did not process the final payment or the paperwork. The man I spoke to assured me that I would have a bus for the return trip as our guests were stranded at the venue. He said he would correct the mistake but no bus ever appeared.

Bus Charter Express is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.