Complaints

This profile includes complaints for Remodel USA, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Remodel USA, LLC.

  605 Hampton Park Blvd Capitol Hgts, MD 20743-4924

  
• 

  Remodel USA, LLC.

  970 Loucks Rd York, PA 17404-2273

  
• 

  Remodel U S A, Inc.

  1 Solution Way Ste 114 Waynesboro, VA 22980-1972

• 

  Remodel USA, LLC.

  15815 Frederick Rd Rockville Rockville, MD 20855-2219

  
• 

  Remodel USA, LLC.

  6700 Virginia Manor Rd Beltsville, MD 20705

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bathroom is a joke. Nothing is right, even the floor leans. I dont have a real shower and even the handicap bar is unusable. I want my money back because when you pay for a shower stall you should not be told you cant have it because they would have to run another line. And also the door is falling off of shower. Nobody answers phone.

  Business Response

  Date: 07/13/2023

  To whom it may concern,

  Remodel USA scheduled an appointment with the customer from the Project Manager tomorrow to resolve any concerns that may have. 

  Thank you,

  *************************

  Customer Answer

  Date: 09/22/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:

  We paid to have a bath remodel. We needed a handicapped bath. We have a bench with a grab bar, BEHIND IT. The floor goes downhill and the shower is only a nozzle that you can’t use because it don’t bend. I have contacted them, and they have all lied about calling me back. They don’t answer phone or call back. My husband has fallen a few times so now I guess I need to take it farther.

  Refund !!
  
  
  Regards,
  
  
  
  **** *****

  Business Response

  Date: 09/29/2023

  To Whom it May Concern,

  All concerns have been address and service is completed.

  Thank you,

  ****** ******

• Initial Complaint

  Date:07/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract with RemodelUSA on 9/17/2022 for a walk-in shower to replace standard tub/shower fixture. The price was very high but i thought it would be worth it. There were problems with the installation crew, including difficulty of communication (non-native English speakers), and the job was never *quite* completed (regrouting, respackling, repainting, reinstallation of external grab bar never finished).That was the only issue until today, when I discovered that the shower control valve was malfunctioning and could not be turned completely off. The control apparatus in the shower is loose and wobbly and threatens to fall off. Tried to contact RemodelUSA, but as it's a Saturday, of course no luck. Have emailed the agent I dealt with about the problem, but no idea when (or if) he will reply.In the meantime I have had to have the water to the shower completely shut off from the basement, so I effectively have no shower.Ironically, RemodelUSA pestered me for months with phone calls wanting to know if I wanted anything else remodeled, but when I have a real problem they are unavailable. Have started telling friends do not use this company.

  Business Response

  Date: 07/11/2023

  To whom it may concern.

  The customer notified us on Monday July 10, 2023 of service issue. A technician scheduled the customer for a service appointment for tomorrow and will address any service issues related to our contract. The customer filed a complaint before even notifying us of a concern. 

  Thank you,

  *************************

  Customer Answer

  Date: 07/13/2023

  Better Business Bureau:

  In regard to the business response that I entered a complaint before notifying them, I did try to contact the company but was unsuccessful. The company did send a repair crew, which has remedied the problem (for now - only time will tell if the repair is permanent or if further work will need to be done). I am still less than satisfied with the quality of the original workmanship, as the contract did not say that cosmetic details would need to be tidied up by the contractee - the workmen were supposed to do all that and they did not. I can only hope they did not slack off on anything more important.
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:06/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered a contract with Remodel USA on 4/18/23 and paid a 3k deposit. On 6/8, they delivered the counters and I had to lift them from the back of a truck to our garage. (They were told the installers would be here to help). On 6/9 they did the install of cabinets. The drawers are crooked. We did not get soft close cabinets as the contract states. We are missing peices that finally today someone called to tell us they would be here around 7/27. Contract states completion of work within 2 weeks of install. We are on week 3. I had to go on linkedin to find the CEO since no one our project manager, no one would call us back. He no longer works for remodel USA. I was given another number and called on Monday. Today the PM and someone named ******* called us to say we are not talking about our mistakes, we are only talking about solutions. Seriously? I explained we havent' had a sink/ dishwasher anything in 3 weeks. I explained we were supposed to have a party this weekend and had to cancel due to no communication. ******* yelled at my spouse and myself and no one admits anything. I called and spoke to an adam chandler and told him to come get his cabinets. Nothing. No response, no calls, nothing.

  Business Response

  Date: 07/07/2023

  To Whom it May Concern,
  
  I have spoken to the customer several times regarding her concerns. We are waiting on materials from the manufacturer and the customer has been updated on the lead time. Our Vice President of Production is working directly with the customer to resolve her concerns and will finalize everything once all materials are received. The customer was in agreement.

  Thank you,

  *************************

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Remodel USA was contracted to modify our master shower with genuine ****** products, remove a threshold for wheelchair access, and install a ******** System. They asserted that they would complete the project from start to finish in 3 days. They asserted that the project would be complete within 16 weeks of contracting.The shower installed by the Remodel USA was of extremely poor quality; it was not watertight, and would result in greater mold, mildew, leaking, drywall damage, and rapid deterioration. The threshold was also not removed. When the threshold was removed, it revealed that the shower floor construction was not a ******** System. The installer had reused the original membrane installed in 2007 and covered it in mortar. The tiles were set on top of the mortar. The drain was not a ****** product, it was manufactured by *****. Remodel USA demolished the shower a second time. After 25 days, the shower was complete, **************** inspected the work and found that none of the fixtures, the drain, nor control bezels were genuine ****** products. The shower walls and corners have visible adhesive smeared all over that will not come off. The panels have visible damage.****************, a disabled veteran was unable to use a shower for 25 days. Construction noise, mess, and traffic interrupted her work for almost a month rather than the 3 days that were promised. **************** mailed a detailed complaint to the President of Remodel USA on September 26th 2022. They spoke on October 6th and the President informed **************** that he had forwarded the package to his attorney. **************** told the President that they could not speak without his counsel present. The President said he would call **************** later with the attorney to discuss resolution. There has been no communication from Remodel USA since that date. Remodel USA continues to submit to the financing company for full payment even though they have not completed the work or remedied the breaches.

  Business Response

  Date: 06/29/2023

  To whom it may concern:

  We are very sorry about the negative experience you had and we did implement a discount on this account in February 2023. If the customer was unaware then we apologize. We are no longer seeking to obtain financing from the finance company on your account.

  Thank you

• Initial Complaint

  Date:06/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a shower installed about 6 months ago ...they said they don't sub contract out to anyone ...they did ... everything in my shower is done cheap and wrong they never changed the plumbing they said mine was fine they did not concrete base to floor and base is not a model they promised also didn't put in a right temp valve and took out my tile put up sheet of wood no moisture barrier and then put up luxstone walls which are cut uneven then glass is put up sloppy won't stay shut showerhead is broke and didn't use silicone either as promised ...I've called left many messages to have someone come out and fix it also tried to contact salesman who stated he doesn't work for company who fired him and I guess owes him many thousands of dollars plus the loan that I never signed contract salesman did it behind my back is a bad loan they take a payment of 180 dollars a month 110 goes to interest and it's for 12 years crazy I'm going to get a lawyer at this point very upset and can't believe this company lied about everything and is the most expensive...they higher 1099 salesman who lie and over promise then sub contract everything out to people that should never who on anything in your house then after making a sale that's where customer service ends they have no one else in company for you other than a sales team who will high pressure you for the first meet and do a same day close and once financed that's it your done and will never here from them again after they sub everything out to lowest bidder and then from what I hear don't even pay there salesman right and I would hope no one else getting put through the ringer like I did if they call you run and run fast ohh I guess they switched from remodel USA inc. to remodel USA LLC to hide from there past and lost there ****** contract too. This was the worst company I ever trusted and will be sueing them real soon ohh and last I heard there president just got fired from company too.

  Business Response

  Date: 06/30/2023

  To whom it may concern,

  We reviewed the customer's account and have found there have been no requests for a service concern. Our service department will reach out to schedule an appointment to resolve any concerns the customer may have. Upon accepting a financing option with the loan company, the customer is asked a series of security questions that only the customer would be able to answer. The loan can't be processed without the questions being answered accurately. Therefore, the customer has agreed to the terms and conditions of the loan prior to the installation and funding of the account.

  Thank you,

  *************************

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were excited when the crew showed up on day one to start work, but after just a couple of days, our experience started to slide downhill. The first group of contractors ended up working only a few hours a day, and prior to the work being completed strong-armed us into signing a document stating the work was completed so the contractors could get paid at the end of the week. Then on day five with no toilet, sink, or flooring, only the shower installed, they just didn't show up at all. Our project manager got another crew out the next week that finished the project - or so we thought. However, we later found some big problems; a leak under the sink caused by the weight of the drainpipe and holes from the waterline and drainpipe installs that were not closed. Starting at square 1 with intentions of seeking to cordially resolve the problems, we reached out to Remodel USA. Despite numerous attempts over the course of two months via phone, email, and online chat, we got 3 text messages before the responses ceased. It took reaching out through the financing company for someone else to send a text message, buthen I requested a point of contact for a refund, I was directed back to customer service (****** *). Due to the lack of responsiveness and non-existent customer service from Remodel USA, we are left with no choice but to demand a full refund. We believe this is a fair and reasonable course of action, given our experience and the circumstances. You'll find related documents and records attached. Thank you for considering this matter.

  Business Response

  Date: 07/05/2023

  To Whom it May concern,

  I reached out to ********************** to resolve his concerns. Remodel USA offered to send out a technician to address any existing concerns that he may have with his install. The homeowner did not indicate he had any existing service concerns, and indicated he was seeking a monetary resolution. Remodel USA did extend an offer of a monetary reimbursement on his project in the amount of $1000. ********************** declined our offer of resolution, and requested a full refund on the project. The project has been completed with no existing service concerns from customer, and is backed by our lifetime warranty. 

  Thank you,

  *************************

  Customer Answer

  Date: 07/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  The BBB complaint was filed after the business demonstrated an inability to provide a timely response to my request for service on the production issues I had identified, "Due to the lack of responsiveness and non-existent customer service from Remodel USA, we are left with no choice but to demand a full refund." ******'s assertion that "[t]he homeowner did not indicate he had any existing service concerns..." is untrue and inaccurate. From the original complaint, "a leak under the sink caused by the weight of the drainpipe and holes from the waterline and drainpipe installs that were not closed..." These issues were initially reported to Remodel USA in February 2023, but unfortunately, due to Remodel USAs inability to respond to my multiple service requests, the repair work has taken a back seat to obtaining a refund. The statement that "The project has been completed with no existing service concerns is untrue for the same reason. Remodel USA offered a $1000 reimbursement on a $20,000+ project. This is an unacceptable offer and does not even attempt to satisfy our demand. The "lifetime warranty" has no value because the business cannot be reached when a service issue arrises. Remodel USA is attempting is to fix the issue and skirt the financial requirement of my complaint.

  Regards,
  
  *****************************

  Business Response

  Date: 07/19/2023

  To whom it may concern,

  Remodel USA intends to honor all warranties applicable to the contract. The customer can call ************ to schedule a service appointment.

  Thank you,

  *************************

• Initial Complaint

  Date:06/12/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking to have a bathroom installed in my home. ************************* *************) came to my house on Monday, November 14, 2022 @ 2:00 PM . He made an assessment of the job and I gave a $500 deposit. I received a link to a contract on 11/30/22. The link only lasted 7 days so when I received the link it had already expired. Several companies denied me credit backing for the job. Never heard from ************************* again. Tried contacting company so many times but unable to resolve issue. I made another appointment so I could get a person to come out to my home. Another sales Rep ***************************** *************) came to my house in May of 2023 but still no resolution.

  Business Response

  Date: 06/26/2023

  To whom it may concern,

  A refund in the amount of $500 was processed and returned directly to the credit card on file. 

  Thank you,

  *************************

  Customer Answer

  Date: 07/10/2023

  From: *********************** <**********************>
  Date: Sun, Jul 9, 2023 at 2:38 PM
  Subject: RE: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
  To: Better Business Bureau <[email protected]>
  
  Thank You for your help; Complaint ID: ******** has been resolved
  

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kitchen cabinets replacement costing 38,395.55. Was the price for demo, installation and appliances moved, with a coordination countertop packet with *********. We received the wrong material. We paid for a cabinet with 3 drawers 45 we did not get that cabinet it was substituted with a shelf cabinet. Wrong hardware with was corrected 48 hrs later. We paid for slow close cabinets and drawers. We got regular close. We were told repeatedly that they were on order. We are in the 3rd week after the wrong cabinets have been installed. Shouty trim with missing pieces and unprofessional looking cuts and glue. Yet to be corrected.

  Business Response

  Date: 06/15/2023

  To whom it may concern,

  Our VP of Production, ***************************, is working on these concerns directly and is on vacation through June 16. He will follow up next week sometime June 20-23 to provide an update on the order status of the additional materials and schedule an appointment to resolve.

  Thank you,

  *************************

  Business Response

  Date: 06/26/2023

  To whom it may concern,

  Our team has completed the installation of the quiet close hinges and rails for the cabinets and drawers. Remodel USA received the replacement cabinet door and a pull out shelf today. The project manager will reach out to the homeowner to schedule the installation this week and address any additional concerns. 

  Thank you,

  *************************

  Customer Answer

  Date: 06/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  The final pull out drawer has not been installed as of yet. I agree the other items listed in the response has been corrected and installed. 
  Also, there still remains the issue of the charge for a three drawer cabinet that was substituted for a standard cabinet. I was billed for a more expensive cabinet than I received. A refund is in order and the contact is not complete until this issue is also addressed. 
  
  Regards,
  
  ***********************
  

  Business Response

  Date: 09/12/2023

  From: ************************* <*************************************>
  Date: Tue, Sep 12, 2023 at 1:55 PM
  Subject: Complaint 20121869
  To: ***********@mybbb.org <*******@mybbb.org>
  
  ****************,
  Our Vice President and service team resolved all concerns with the customer. The issues were repaired, and we provided a pull-out shelf for the customer. Also, a deduction in the amount of $2572.50 was completed with the finance company.  This resolves the complaint. 
  
  Thank you!
  
  *************************
  Executive Office Manager
  Remodel USA, Inc.

  Customer Answer

  Date: 09/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We met with the sales person on 10/7/22 to discuss putting in a walk in shower. First of all all the shower equipment they sold us would not all fit in our shower because of the size we did get credit from what we returned. We had three project managers from the beginning met the first one and asked for a handicap shower his response was sure no problem. That was the only time we seen a project manager ??. The other two we couldn't get a hold of they never called back. Then around 11/28/22 they sent two young non English speaking men down to demo the shower and tub.we asked repeatedly for them to keep the bathroom door closed which they did not. They worked for about 3hrs on demo then porseeded to put down a 2×4 and I told them that it was going to be a handicap ?? shower and they no by then I was boiling so then they left o and we had dust allover the house you could write your name on the kitchen counter?????these men even have the wrong measurements. They left a pile of all the gutted meteral on the front lawn and said they would be back that was the last time we saw them. ?? we continued to make phone calls but got nowhere. 2 weeks later they sent a van to pick up the mess outside and then nothing. Now late January 2023 they sent one man to install the walk in shower I have to say he did a good job ?? worked for a week and finished up we were pleased with his job.had leaks in the shower door and he came out 3 times to calk now it ok. Through all this we had a shower bar on the door that was Scratched and said he would replace it I so wish we didn't sign the release because after that we have been on the phone every day since February. And nothing they said will order one,make one,it will be here in 1 week, then I will check and get back to you again nothing then he is to busy we will get someone to come out and nothing so now he we are in APRIL going into May and no returned calls and no shower bar They are nothing but liars and I can't begin to tell you all the stress we went through I hope you read the reviews for Remodel USA before you decide to have anything done by them.signed a very displeased customer.

  Business Response

  Date: 06/06/2023

  From: ***************************** <*****************@remodelusallc.com>
  Date: ***, Jun 6, 2023 at 2:41 PM
  Subject: ********
  To: *************@mybbb.org> <*******************@mybbb.org>
  
  ****************,
  
  Regarding Complaint ********. The bar for the door has been ordered and will be installed when it arrives.
  
  Thank you,
  
  *****************************
  CFO/COO
  Remodel USA LLC
  *************************************
  ************

  Customer Answer

  Date: 06/06/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  From: ************************* <*******************>
  Date: Wed, Jun 7, 2023 at 4:16?PM
  Subject: Not solved
  To: <*************@mybbb.org>
  
  Complaint #******** is not solved I tried again today to reach Remodel U.S.A. left a message and never got back to me. This has been going on since February and we are very dissatisfied. That is why we gave them a bad review and will not be recommending them to anyone

  Regards,
  
  *** + *************************

  Business Response

  Date: 07/06/2023

  From: ************************* <**************@remodelusallc.com>
  Date: Thu, Jul 6, 2023 at 9:54 AM
  Subject: ********
  To: *****************@mybbb.org> <****************@mybbb.org>
  Cc: ***************************** <*******************@remodelusallc.com>
  
  It has been settled. The customer has received their requested item and the customer has chosen to install it themselves. 
  
  Thank you!
  
  *************************
  Executive Office Manager
  Remodel USA, Inc.
  **************************************************************************************
  Office ************* 
  Cell *************
  *************************************

  Customer Answer

  Date: 07/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** + *************************
  

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am 74-years old, and I need to renovate my bathroom to install a walk-in shower. I contacted Remodel USA in May 2022 and spoke with ******** about the companys renovation services. ******** scheduled an appointment for a company employee to visit my home and assess the cost of renovating my bathroom.******** visited my home on May 25, 2022 and showed me pictures of various walk-in shower renovations. He estimated my bathrooms renovation would cost me $29,135. I told ******** I would think about it, and he said this is a special offer that is only available right then and there. I was uncomfortable and felt pressured to agree to the renovation. Only after ******** said I could pay for the renovation in monthly installments of $265 per month, did I agree to hire Remodel USA to renovate my bathroom. I paid a $400 deposit. ******** said the renovation would be completed within two weeks. It is now March 2023, and the renovation has not started and no body from Remodel USA answers my phone calls. A few weeks ago, *** from Remodel USA sent me a text message that said Remodel USA enjoyed working with [me] in the past and wanted to know if I have any upcoming renovations planned. Remodel USA is not reliable. I would not hire them for future projects, and I do not want to deal with them anymore. I want to cancel my contract, and I request a full refund of my deposit.

  Business Response

  Date: 06/01/2023

  From: ***************************** <**************@remodelusallc.com>
  Date: Wed, May 31, 2023 at 1:44 PM
  Subject: ******* 19850213
  To: ***********@mybbb.org <*************@mybbb.org>
  
  ****************,
  
  Unfortunately, we have not been able to obtain the required permit to do this work. We are willing to refund the deposit if that is what would be preferable to the customer.
  
  
  Thank you,
  ******