Complaints

This profile includes complaints for Jiffy Lube Service Center #645's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jiffy Lube Service Center #645 has 2 locations, listed below.

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  Jiffy Lube Service Center #645

  6116 Baltimore National Pike Catonsville, MD 21228-2905

• 

  Jiffy Lube Service Center #645

  10517 York Rd. Cockeysville, MD 21030

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: Sunday, October 6, 2024 Service Requested: A regular Oil change. I paid $60.21 Commitment: to change my oil and oil filter w/Signature Service Dispute/complaint: The technician (Antawn) who worked on in the lower bay area did not put the "flap door" of my heat shield back on properly after he changed the oil filter. This resulted in the flap door dropping open while i was driving on the highway a few hours later. I heard a loud scrapping noise as it dragged along the pavement while I was driving and when I was able to exit and bring the car to a stop, saw that the door was damaged and was hanging on by one s**** I immediately filed a complaint with their corporate office, then contacted the store the next morning and took it back to them so that they could see the damage. The tech gave me a phony name for the manager, told manager was not there and would call me. Took 4 days and a third call to their corporate office for someone to finally call me back, A man claiming to be the store manager, ***** tried to say they weren't responsible, but then promised he would order the part himself and replace it, but to date nothing has happened and I haven't heard from them. Now no one will return my calls or answer the phone when I call. I have received NO emails or written communication from them either. So, at this point they are ignoring me. I WANT THE HEAT SHIELD DOOR and any other pieces damaged to be REPLACED, OR for Jiffy Lube to pay for cost of me getting it repaired at a ******* dealership.

• Initial Complaint

  Date:12/11/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction 12/8/23 12:25 pm Invoice #******** work order #***
  oil change- I told the man (manager) that took my truck ,that my drivers side window does not work and not to roll it down. I also asked if he could change a fuse, he said that he wouldn't have time, no other customers were present.
  After I payed, I walked to my truck, the gentleman with glasses said he rolled my window down and couldnt get it back up! I said that I told the man who took the truck not to roll it down the man with the glasses said he was not aware.
  I went back to the bay where April-associate and the manager (D) were standing and I told him that the guy rolled my window down after I asked him to make sure they didn't . He YELLED at me and said they didn't, that the window was already down, that was a lie, he saw that my window was rolled up as he took my car. He continued to yell at me with April standing there, he told her to give me my keys and get me out of there! and that he was going to look at the tape. I went to my car and the guy with the glasses and another man were trying to get my window back up and asked me to go inside to wait.
  April said the mgr was calling a mechanic that they use to solve issues , I asked her if he was the mgr she said yes and his name is D. I said why was he yelling at me in such a rude manner? she responded... I don't know, I think he misunderstood you. At that point the gentleman with the glasses came to inform me that they were able to get my window back up.
  I understand that mistakes are made, but what is unacceptable is the way the manager was yelling at me , it was rude, aggressive and unacceptable, he should have gathered his employees and asked who rolled the window down and then addressed me with a apology and a solution,
  instead of yelling at me debating the issue. As I stated above the gentleman with the glasses told me he rolled it down and wasn't aware that he couldn't. My experience was horrible and degrading by the manager .

  Business Response

  Date: 01/08/2024

  Good Afternoon

   

  I would like to apologize for the delay -i am the new district manager for this location . I received this today and was able to contact MS *****  on 01/08/2024 @ 1:30 pm .

  I apologized for the way she was treated on 12/08/2023 and asked her to return to a new manager and crew to check her cigarette lighter and will be mailing a certificate for a free service in the future .

  Customer Answer

  Date: 01/08/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint concerns issues that occurred April 4, 2023.Two issues - 1) The contents of my glove box were in the passenger seat when I got my car (after the oil change). There is no reason to go thru my glove box to do an oil change. I didn't see anything missing but that is because I remove my valuables for this reason. Going through ********s' glove boxes is highly inappropriate and the reason I will not be back, but there is more. The service is terrible.2) I appeared to be the first ******** of the day; I arrived at 735 am. They open at *****. The staff started working on my car but after a car and van arrived 10 minutes later, they prioritized those cars and let my car sit. By 8am my hood had been closed and I saw nothing else being done on my car. 5 minutes later the car that came after me was on its way and I had to ask 3 times before they finally rang me up, finished vacuuming but didn't wash the windows and did not tell me they weren't able to wash them until 20 minutes later, when they finally pulled my car out so I could leave. I noticed then that they had marked that I declined to have my windows washed. No one asked me about it. They advertise that they are quick and do extras like wash the windows and vacuum, which is why you know you pay more. They were not quick, they finished 1.5 vehicles that came after I did while mine sat, they went thru my glove box and did not do what they advertise they do.