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Business Profile

Jewelry Stores

Sashka CO

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bracelets were not individually packaged as it stated online. Each one should have come in its own linen bag instead of all of them crammed into one bag. They are gifts for 4 peoples

    Business Response

    Date: 06/04/2025

    Dear *****,
    Thank you so much for your order and for taking the time to share your feedback.


    In response to many customer requests to reduce excess packaging, we recently updated our packaging approach. Rather than placing each bracelet in an individual bag, we now include up to seven bracelets per keepsake bag, along with a Story Card. This change is noted on our Product Information Page and was made to enhance sustainability by reducing our environmental impact.


    That said, if your order includes duplicate bracelets or a curated set, we still package those in separate bags for convenience and presentation.


    We sincerely apologize if this change was unexpected, and wed be more than happy to assist you further or make it right. Please dont hesitate to reach out to us directly at *********************************************************.


    Thank you again for supporting our brand. We truly hope you enjoy your bracelets!
    Warmest regards,
    The Sashka Co. Team

    Customer Answer

    Date: 06/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:06/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I purchased my order (ORDER #*******) on 5/30/24 for 16 bracelets. When I received them I saw that they were selling the same bracelets for less and saw the quality of this color combo and bracelet type weren't as described/advertised. When I asked for a price adjustment, they told me that they don't offer that. I asked to return them, again, they stated they dont offer that as well. I do not like them enough to keep them or to give as gifts. They again emailed me to let me know they dont offer that as well. Their policy is making customers 100% happy, but I am not happy at all. Please help me get approval to return them. Thank You.

    Customer Answer

    Date: 06/11/2024

    Hi, I do not think they are made with the quality of asking for $20+.  I have bought many of these before and they are worth $5. I would just like to return the lot.  

    Business Response

    Date: 06/12/2024

    We appreciate you reaching out and bringing this matter to our attention. We're sorry to hear about your disappointment with the bracelets you purchased.
    Our goal is always to ensure our customers are completely satisfied with their purchases. We apologize for any confusion regarding our policies. While we strive to accommodate our customers to the best of our ability, there are certain limitations we must adhere to, including return policies. We'd love to exchange these for other items of your choice.
    We value your feedback and would like to address your concerns directly. Please reach out to our customer service team at ******************************** and we'll do our best to find a satisfactory solution for you.

  • Initial Complaint

    Date:10/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sashka offers free returns and says they send a prepaid shipping label. I contacted them last Thursday for a return. They have yet to supply the prepaid label. Ive done this before and it never takes this long. After numerous attempts Im getting no response. I just want to return a bracelet because it was a duplicate. I find they rename them so you dont know if you already have the bracelet by the name. *** bought 300 or so bracelets from them and never had this problem before.

    Business Response

    Date: 10/16/2023

    Hi,
    We apologize for the delay in response.

    Your return request has been approved. A copy of your pre-paid has been sent to you.

    Again we are so sorry for the issue.

    Kind regards, 

  • Initial Complaint

    Date:10/02/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the monthly bracelet (order # *******) last week, canceled the order directly after as I wasn’t sure about the company. My cc card was charged right away, no cancelation given or responded to, and now each time to try to check the order on the website, the website can’t be found. My intuition was loud and correct about this shady company. I’ve already notified my bank that any additional charges are NOT authorized, but we shall see if they continue to charge me. I am also curious if I’ll even receive the 3 bracelets that I was charged for as I can’t even check the status of the order. HIGHLY suspect.

    Business Response

    Date: 10/03/2023

    Hi,

    We are terribly sorry for the issue! It looks like our reply did not make it to your email. 

    A refund has been submitted to the payment used on your order.

    We will send a follow up to your email again for tracking information.

    Please email us at [email protected] for any further assistance.

    Kind regards, 

  • Initial Complaint

    Date:06/07/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed my order last month may 31st. Got suckered into paying for shipping protection, they stated my order would be received within two to three business days. I emailed them to let them know that my item has not moved from *********************** in the past 7 days! I believe it's lost. They keep telling me to wait another 72 hours well I'll be leaving out of town. Those were graduation gifts for my granddaughter's this is getting ridiculous I've emailed them several times to ask him to send an overnight replacement or give me my money back. They won't do either. they only keep saying wait another 72 hours ridiculous! I will be getting in touch with my bank!

    Business Response

    Date: 06/30/2023

    Hi,

    We are so sorry for the delay! It appears the tracking was not updating and updated to be out for delivery the next day.

    We have offered a free bracelet for the issue as an apology. 

    Please let us know at ******************************* if there are any further issues.

    Kind regards, 

    Sashka Team

  • Initial Complaint

    Date:12/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had place and order since November 24, 2022 for $124 for bracelets. I was tracking my order because it was a Christmas gift that I was waiting on. I was leaving out of the country and I was planning on taking them as Christmas gifts, I reached out to the company via email and they told me my package was still on transit to please wait 72 hours more but it was never deliver. Then I contacted them via email and they offer me a $500 off a purchase, so now I would have to buy more than $500 so that I could get this discount. I did not accept it and ask for my refund I never got an email back from them but a whole bunch of promotions, I had to call my bank to ask if the refund was done which it was. That is bad customer service. I will never buy anything else from this company.

    Business Response

    Date: 01/02/2023

    Business Response /* (1000, 5, 2022/12/15) */
    Hi,
    We are terribly sorry for the issue! The code received was for a free replacement order of equal value. It looks like our reply for the refund that was processed did not come through. Again, we apologize about this hassle. Please email us at ****@sashkaco.com for any further assistance.

  • Initial Complaint

    Date:11/02/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction October 24th - Order # ending **** Sashka Co.
    I ordered 1 pink vibes charm bracelet; 1 plum swirl bracelet and I also wanted an iridescent bracelet. It was never my intention to order 2 pink bracelets at the same time even though their order form indicates as such. I believe this was an error in packaging on their part. I only paid $6.25 but they also include a ridiculous price of $7.99 for shipping in what they call 2-3 days. My order never, ever arrives in 2-3 days, it takes at least a week, and the shipping is way too expensive. I have asked for a replacement, but I haven't heard anything from the company. At this point I've purchased way too many bracelets for them to not replace this bracelet and send me a return label or let me keep the wrong bracelet. I don't think it's fair for me to have to pay to send it back on top of having to pay for the original bracelet I wanted. All of these bracelets are limited editions and the one I wanted is now gone. I'm considering pulling out of my ambassadorship because of this and the cost of shipping. What are you going to do Sashka Co.?

    Business Response

    Date: 11/18/2022

    Business Response /* (1000, 5, 2022/11/04) */
    Hi,
    We are terribly sorry for the issue. We have sent a return label for an even exchange. Please email us at ****@************ with any questions. Order processing takes 1-2 business days. Standard shipping is 3 - 5 business days once the order is processed. We apologize for any delay.

  • Initial Complaint

    Date:10/07/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered some bracelets from this company several times. I really enjoy the quality of their bracelets and have been pleased in the past. With the last order somehow I was signed up for the monthly bracelet subscription service and this was not clear to me. Regardless on their website it says that you can cancel at any time by going into your account and selecting management and then canceling the service. This is not found anywhere in my account. There is very limited information under my account. I have sent them multiple contact messages and have called (finally found a number on BBB) and left voicemails and have not heard back. I need this canceled immediately. Can you help? Thank you

    Business Response

    Date: 10/25/2022

    Business Response /* (1000, 5, 2022/10/13) */
    Hi,
    We are terribly sorry it looks like our responses are not reaching you.
    We have canceled your subscription as of October 6, 2022. Please feel free to contact us with any other concerns at ****@sashkaco.com.
    Kind regards


    Consumer Response /* (2000, 7, 2022/10/14) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I never received any responses but thank you for canceling my subscription and resolving this.

  • Initial Complaint

    Date:07/23/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/16/22
    $26.98 for 3 bracelets. Had a promo code for 70% off. Bought matching bracelets for my granddaughter and I and a turtle charm bracelet. I never received an email or nothing from this company about when I can expect them in the mail. I have no order number....charged 7.99 for 2to 3 day shipping . Its been a week I have nothing and don't know how to track the package with no order number.. I just want my bracelets I paid for. I attached a picture from my checking account showing its been payed.

    Business Response

    Date: 08/04/2022

    Business Response /* (1000, 5, 2022/07/26) */
    Hi,
    We are terribly sorry for this issue. We see an email correspondence from Friday 7/26. It looks like the response may have gone to spam. We will resend the confirmation and shipping info to the email on file. Please email us again at ****@********.com if you do not receive these emails.
    Kind regards

Sashka CO is NOT a BBB Accredited Business.

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