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Business Profile

Moving Brokers

All State to State Auto Transport
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for All State to State Auto Transport's headquarters and its corporate-owned locations. To view all corporate locations, see

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All State to State Auto Transport has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/03/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They promised me to transport my car from ****** and they collected the money from me and never did the service thats costing me Storge and when I asked for refund they promised to do the refund but never did and stopped responding to my phone

      Business Response

      Date: 04/24/2025

      With reference to customers complain we would like to explain the entire situation with evidences :

      ******** (****** / ******* *******) gave us an order to transport Dodge Durango from ( *********************************** ) to ( *********, **,  ***** ) and this was on the 28th of January 2025. On the 31th January ******** was informed again that none of the driver are interested to pick up his vehicle.

      ******** then told us to pay him the amount for storage and also his fee ($175) for which customer was confirmed with and informed (01st of February 2025) that his refund request has been forwarded to the account team for processing.

      During the span of next two days customer (****** / ******* *******) accused us of being scammers and also left a review to disfigure our reputation.

      This entire conundrum was resolved on 3rd of February 2025 when he confirmed receipt of payment and agreed to have the review removed.

      Evidence to all above mentioned is attached for reference.

      I would request your esteemed organization to obliterate this hoax and to put up an exemplary model would appreciate a counter compensation in attempt to deface our organization whilst utilizing processes for personal gains.
           
            Sending you all the screenshot of conversation with the customer over the phone .

    All State to State Auto Transport is BBB Accredited.

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