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Business Profile

Parcel Post Assembly Services

The UPS store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parcel Post Assembly Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/08/25, I visited your USP store located at *************************************************I had 4 packages to be returned to retailers. My package to be returned to *** was packed and labeled by me. The cashier a black male opened and removed my item from the box, placed it in a clear plastic bag and handed the box to a white female who folded the box and took it to the back of the store. I found their action to be strange but did not question it. When I got my receipt it had a tracking number of DZBhIdLWRRMA which I have never seen before. All my packages usually have a tracking number that starts with 1Z. I returned to the store on 02/21/25 to question where my package was because it had not been delivered nor had it been scanned from the sender. The cashier could not tell me why and had another black male come out to speak with me. I assume he was the manager who told me the tracking number was an Amazon tracking number and all packages being returned to them are removed from boxes and placed in plastic bags. I knew this was not true because I have returned ****** packages and this never happened before and when my code was scanned it produced a 1Z tracking code. He then stated it was nothing he could do, it was my fault. I told him as I pointed to the male and female that they stole my coat right in front of me. He said I was lying because the employee was honest. He wanted me to call ******. Why would I need to call them when I did not have an ****** return. My item was stolen by the employees and from the actions of these employees this seems to be an organized thief ring. I want to be reimbursed for my stolen coat. I hope for a quick resolution to this unethical behavior of your employees. Upon your request I can provide purchase price for coat, *** receipt dated 02/08/25 and a copy of my return label from ***.

    Customer Answer

    Date: 03/10/2025

    I have attached the requested documentation but after clicking the Proceed button nothing happens.

  • Initial Complaint

    Date:12/16/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 10, 2024, I sent a package via *** costing me $46.31 which carried $660.00 worth of insurance on the products. I was sending an Apple iPad and an Apple Watch back to xfinity Mobile. The packages had never been opened and the products had never been used. They were being returned because I decided that I did not want them. I took them to the UPS store to ship them back to xfinity. *** provided the address and sent it to that wrong address. I have gone to them and explained what they did wrong but they will not take responsibility for sending it to the wrong place or reimburse me for the cost of these items. They have made no effort to resolve this issue or get the package back.

    Business Response

    Date: 01/24/2025

    First, I would like to apologize for the inconvenience. I remember this issue being brought up to me in the past.

    Secondly, my team does not give out any addresses for customers to send to, but lets say if my team would recommend an address, it is up to the customer to sign at the end of the transaction stating if the address is correct, (along with other things) in which *** ******* did sign. It is also stated in the terms which I have attached. We are just a franchise under the *** logo and we are responsible for the package until *** Picks up the package from our store.

    I also remember explaining that we don't normally issue claims for this matter but my team went ahead and processed the claim in the claims portal anyway. (We do not process claims here in-store and we have a separate department that handles these matters.) 

    Also worth mentioning, We ship to Xfinity/Comcast  all the time. We ship about 20 packages a day for cable & equipment returns. We have never shipped any ***** products to any Xfinity address which was also explained to *** *******.

    Thank you for your Patience.

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