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Business Profile

Plumber

Catons Plumbing & Drain Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Catons Plumbing & Drain Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Catons Plumbing & Drain Service has 5 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Cheryl H

      Date: 04/06/2025

      Grossly overcharged for service and kept having more fees tacked on. Also, the plumber said he couldn't find the water meter outside but that my water valve was weak. Yet he had no real suggestions as to what to do or how to help. Too bad, as he'd seemed like a decent fellow initially.

    • Ramesh R

      Date: 01/07/2023

      I hired Catons plumbing for sewer line replacement work due to root invasion. They came forward to do a free camera inspection to ascertain where the fault is. I got "carried away" by the nice talk of the marketing person and got a opinion these are real professionals. Then they told this work would cost me 10K+. I negotiated and they reduced (!) 20-30 dollars to bring it as round figure 10K. They kept postponing the dates due to various reasons after getting 3K as advance from me. Then one final day, they did the job and immediately got the remaining 7K from me. They just scribbled in a small receipt note and gave it. I was promised 5 year guarantee. When I asked for the final invoice, they kept dodging. Then then office assistant Trinity replied the "system" can not generate a final invoice (heard that?). After multiple failures and voicemails, one day I could speak to her and yelled at her stating that if she is not providing a formal final invoice bill or receipt 10K, I am going to inform IRS and leave negative reply in BBB. Then she had to send it. The 5 year verbally agreed warranty is now changed to 1 year. I had to waste my time and undergo mental tension just to obtain an invoice for the amount I paid. Such an unprofessional company. I am no sure about the quality of work done. Please try to stay away from this company.

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