Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Costway Superfit 2-in-1 folding treadmill from **** ***** via ***** on January 24, 2023 for $150.00. I intended to pick up this item, however, I accidentally entered in the address wrong in ****** maps. What I thought would be a two hour drive, would end up being four hours. I messaged Sean on Jan 29, 2023, admitting my mistake and asked if the item could be shipped. Sean stated it would cost too much to ship. I requested a refund. He stated, “AGAIN the address was in the listing.” I admitted my mistake in entering the address incorrectly and apologized for the inconvenience. February 3, 2023, I messaged Sean again regarding my refund and if he could confirm when I would receive this. I received no response. February 13, 2023, I messaged Sean requesting refund. I also added if he had no plans on refunding me I wanted the option to have the treadmill I purchased shipped to me. I have not received any response from him since January 29, 2023. I am blocked from the page and he removed himself from our conversation on ******** messenger. I am a hard working, mother of 3. While $150 does not seem like much to most, it is to me. I am willing to take legal action if the problem is not resolved.

  Business Response

  Date: 03/12/2023

  Hello,

  In every listing on my page I include the item description, photos and my address including city, state and zip code. I am faced with clients regularly, who purchase then want to back out for various reasons, enter the wrong address due to lack of paying attention, or don't understand how liquidation works. These items are bought in an as-is condition. Again, this is a liquidation business, which it clearly states in the listing. There are no refunds or exchanges. However, when items are broken or damaged, I do try and help customers out, despite my no exchanges and no refunds policy. In this case, it is not feasible to ship this item due to cost for me and customer. The listing clearly stated, "pick-up only." I am also running a business and supporting my family. The time it has taken this client to go to the trouble of filing compaints, she could have come the 4-hour drive to pick up the item. I cannot be held responsible for the lack of attention to detail by customers. All one has to do is simply copy and paste the address from the listing into the GPS platform. The customer clearly had the full listing which was provided to her multiple times. She chose not to come pick up the item. I have held up my end. The customer may still come and pick up the item. Refunds are not available as stated in the listing.