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Business Profile

Blinds

Blinds Etc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blinds.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase Shutters from ***** ********* Blinds etc on April 2, 2025 I gave him a deposit of $1,927.00 which he told me about two- three weeks for delivery. It has been 2 months and I have called him email him & text him several times a week with no reponse until now. He told us that the shutters were to arrive June 3rd & installed on June 5th which is not happening since he finally told us that it will be another 2weeks but I had to call numberous time for him to respond to me.He has poor customer *********** told him I just want my deposit refunded.

    Business Response

    Date: 06/26/2025

    Customer has been refunded now for 2 weeks

    Customer Answer

    Date: 06/26/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23418388, and find that this resolution is satisfactory to me.




    Sincerely,



    Marlene Taylor

    Customer Answer

    Date: 06/26/2025

    Blinds etc has refunded my money

    thank you

  • Initial Complaint

    Date:05/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased and ***** ********* installed solar powered shades, and some non solar shades on all windows in our new home. About a year later, well within the warranty and stated life span of the solar cell, the largest shade covering the main light source (sliding glass doors) stopped functioning. Last September I contacted him and he promised to ship the small part out ASAP. It didnt arrive as promised, or during the next 6 mo - I gave him a nearby alternate address for delivery. Before I returned, I reached out 2 more times, and he apologized and send he would send it. Then when it Still didnt arrive he said it had been sent. Still no part. Now he just doesnt respond- not even to my request to at least ID the part that is needed. See the attached textscreenshots.

    Customer Answer

    Date: 05/19/2025

    Hello. I want to thank you for reaching out to Blinds, ***. We received a part today from them. Your contact clearly made all the difference after trying for months to obtain it without your assistance. Thank you very much for your help!!!!

    Sincerely,

    ***** ********

     

     

  • Initial Complaint

    Date:02/12/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/10/24 ***** came to my home to provide choices for a blind installation. I made my selections and gave him a 50% deposit which was $1825. He told me that he would be back last week of January to install. I started reaching out on 1/17/25 to get a delivery date. Since then, I have reached out 9 times with either no response or that hes checking on the order. On 2/10 he said he would have an install date by 11am the following day and I havent heard from him since.

    Customer Answer

    Date: 02/12/2025

    Here is the text conversation confirming that the deposit was sent and received. 

    Business Response

    Date: 03/03/2025

    Full refund will be in check form and mailed to customer by March *******.

    Customer Answer

    Date: 03/03/2025

    I have concerns about his timeline. On February 12th, he said he would send me a refund check. Now, he is saying it wont be sent until March 10th. His inconsistent timelines leave me with little confidence that I will be receiving a refund check. 

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a set of 5 window shades on Jan 26th, 2024 and paid 50% of the amount = $385.
    The business owner is Jason Wolfenden.
    3 of the shades were delivered and installed. No update on the remaining two.
    I reached out to Jason Wolfenden multiple times and last I heard from Jason was on April 12th that he will stop by to give us the refund. He stopped answering my calls after that, my calls go straight to voice mail and I didn't get a reply to my email either.

    Customer Answer

    Date: 05/14/2024

    Please note the business owner contacted me and returned the refund amount. From my end, the complaint can be closed.

    Business Response

    Date: 05/15/2024

    Please note the business owner contacted me and returned the refund amount. From my end, the complaint can be closed.

Blinds Etc is NOT a BBB Accredited Business.

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