Business Profile
Gun Safety
Bestow Training GroupThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Bestow Training Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 15 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/26/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered 189 dollars worth of ammo on Dec 20 still have not received any thing can't get a reply back to email an won't take phone callsBureau Response
Date: 05/31/2023
Complaint Handler
Bestow Training Group
*** **** ***** ***
******* ** *****
Dear Complaint Handler:
Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB. The complaint was submitted on 5/25/2023 and was assigned an ID of *********
How do I take care of this?
Your BBB is requesting a written response to this complaint within the next 7 calendar days. Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left. All responses will be copied to the complainant.If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************What should I include in my response?
Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation.
Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
What will happen if I do not submit a response and what can I expect to happen next?
If you do not respond promptly to this complaint, it may be closed as Unanswered. This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns. If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response. The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
We look forward to helping you and your customer work toward an amicable resolution.Sincerely,
Serigne ****
Dispute Resolution & Investigations Specialist
***********************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATIONCustomer Information:Justin ********** *** ********** **
******* ****** ** *****Daytime Phone: ###-###-####
E-mail: ***********************The details of this matter are as follows:Complaint Involves:
Delivery IssuesCustomer’s Statement of the Problem:
Ordered 189 dollars worth of ammo on Dec 20 still have not received any thing can't get a reply back to email an won't take phone calls
Desired Settlement:
Other (requires explanation)
Delivery; Refund
Bureau Response
Date: 05/31/2023
Justin ******
**** *** ********** **
******* ****** *** *****
Dear Justin ******:
Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 5/25/2023 against Bestow Training Group. Your complaint was assigned ID *********
Now that I have filed, what is the next step?
We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Please be patient as we work to ensure that your concerns are addressed.
What if I do not agree with the response from the business?
It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner. Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration. More information about these options can be found at www.bbb.org
What happens if a business does not respond?
BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us. BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint.
Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.
Sincerely,Serigne ****
Dispute Resolution & Investigations Specialist
***********************
Phone: ###-###-####Bureau Response
Date: 06/07/2023
Complaint Handler
Bestow Training Group*** **** ***** ***
******** ** *****
Dear Complaint Handler:This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 5/25/2023 and was assigned an ID of *********BBB forwarded you a complaint filed by Justin ******. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.
In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.
We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
We look forward to your prompt attention to this matter.Sincerely,
Serigne ****
Dispute Resolution & Investigations Specialist
***********************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATION
Customer Information:
Justin ******
**** *** ********** **
******* ****** ** *****
Daytime Phone: ###-###-####
E-mail: ***********************
The details of this matter are as follows:Complaint Involves:
Delivery Issues
Customer’s Statement of the Problem:
Ordered 189 dollars worth of ammo on Dec 20 still have not received any thing can't get a reply back to email an won't take phone calls
Desired Settlement:
Other (requires explanation)
Delivery; Refund
Additional Comments from Consumer:Bureau Response
Date: 06/14/2023
Complaint Handler
Bestow Training Group*** **** ***** ***
******** ** *****
Dear Complaint Handler:This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 5/25/2023 and was assigned an ID of *********
BBB forwarded you a complaint filed by Justin ******. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.
In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 5 calendar days.
We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
We look forward to your prompt attention to this matter.Sincerely,
Serigne ****
Dispute Resolution & Investigations Specialist
***********************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATION
Customer Information:
Justin ******
**** *** ********** **
******* ****** ** *****
Daytime Phone: ###-###-####
E-mail: ***********************
The details of this matter are as follows:Complaint Involves:
Delivery Issues
Customer’s Statement of the Problem:
Ordered 189 dollars worth of ammo on Dec 20 still have not received any thing can't get a reply back to email an won't take phone calls
Desired Settlement:
Other (requires explanation)
Delivery; Refund
Additional Comments from Consumer:Bureau Response
Date: 06/19/2023
Complaint Handler
Bestow Training Group
*** **** ***** ***
******* ** *****
RE: Final Notice of Complaint
Dear Complaint Handler:This message is in regard to a complaint submitted to the BBB about your business on 5/25/2023 by Justin ******. This complaint was assigned ID *********Why am I receiving a "final notice" letter?Previously our office provided your company with a complaint from the consumer listed above. Our records indicate that we have not yet received a written response from you to address this matter. Please note, this will be our final attempt to contact you about this matter.How do I take care of this?Your BBB is requesting a written response to this complaint by (7) seven calendar days, Your prompt and professional response greatly enhances the chance for a successful resolution. We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************What should I include in my response?Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Copies of any supporting documents can be uploaded to the caselink or forwarded via email, fax, or postal mail. BBB also offers mediation and binding arbitration services to help resolve particularly difficult orcomplex situations. These services may be an effective means of resolving the matter without going to court. If you are interested in utilizing these services, please confirm this interest in your written response and your caseworker will follow up with additional information.What information will be posted to the website?Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of yourexperience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.What will happen if I do not submit a written response?Your BBB develops and maintains Business Profiles on companies in our service area. This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes part of your BBB Business Profile. Failure to give attention to this matter may be reflected in the report we provide to consumers about your company and may have a negative effect on your BBB Rating.What if I've already resolved the matter directly with the customer?Great! Please just provide us a description of what you did to resolve the matter in writing so that we may update the case and close it out accordingly.
Sincerely,
Serigne ****
Dispute Resolution & Investigations Specialist
***********************
Phone: ###-###-####
CUSTOMER EXPERIENCE INFORMATION
Customer Information:
Justin ******
**** *** ********** **
******* ****** ** *****
Daytime Phone: ###-###-####
E-mail: ***********************
The details of this matter are as follows:
Complaint Involves:
Delivery Issues
Customer’s Statement of the Problem:
Ordered 189 dollars worth of ammo on Dec 20 still have not received any thing can't get a reply back to email an won't take phone calls
Desired Settlement:
Other (requires explanation)
Delivery; Refund
Additional Comments from Consumer:Bureau Response
Date: 06/27/2023
Complaint Handler
Bestow Training Group*** **** ***** ***
******* ** *****
Dear Complaint Handler:
This message is in regards to a complaint submitted to BBB about your business on 5/25/2023 by Justin ******. This complaint was assigned ID *********
BBB is informing you that this complaint has been closed as UNANSWERED. Multiple communications have been sent to you about this matter; however to date, we have not received a response.
You should be aware that your lack of response is now reflected in BBB's rating of your company. You can view your revised BBB Business Profile on our website at ****************
BBB helps resolve disputes between businesses and its customers. We welcome the opportunity to amend your BBB Business Profile upon receipt of your company's written response and resolution of the dispute.Sincerely,
Serigne ****
Dispute Resolution & Investigations Specialist
***********************
Phone: ###-###-####Bureau Response
Date: 06/27/2023
Justin ******
**** *** ********** **
******* ****** *** *****
Dear Justin ******:
This message is in regard to your complaint submitted on 5/25/2023 against Bestow Training Group. Your complaint was assigned ID *********
Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.
If the company has contacted you directly and resolved this complaint, please let us know. Should we receive a resolution in the future, we will let you know.
BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile.
BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.Sincerely,
Serigne ****
Dispute Resolution & Investigations Specialist
***********************
Phone: ###-###-####Bureau Response
Date: 07/05/2023
Ertic ******
Bestow Training Group**** ******* **
******** ** *****
Dear Ertic ******:
This message is in regard to a complaint submitted to the BBB about your business on 5/25/2023 by Justin ******. This complaint was assigned ID *********BBB has received further correspondence
from the consumer about this complaint. We understand you have devoted valuable
time to this issue and appreciate your previous response, however your consumer
did not agree with your response. Please
take a moment to review and respond to your customers concerns within 5 calendar days.Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************If we do not hear from you we will close the complaint as
unresolved which may have a negative impact on your BBB rating.We look forward to your prompt attention to this matter.
Sincerely,
Serigne ****
Dispute Resolution & Investigations Specialist
***********************
Phone: ###-###-####
MESSAGE FROM CONSUMER:Bureau Response
Date: 07/19/2023
Ertic ******
Bestow Training Group**** ******* **
******** ** *****
Dear Ertic ******:This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 5/25/2023 and was assigned an ID of *********BBB forwarded you a complaint filed by Justin ******. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.
In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.
We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
We look forward to your prompt attention to this matter.Sincerely,
Serigne ****
Dispute Resolution & Investigations Specialist
***********************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATION
Customer Information:
Justin ******
**** *** ********** **
******* ****** ** *****
Daytime Phone: ###-###-####
E-mail: ***********************
The details of this matter are as follows:Complaint Involves:
Delivery Issues
Customer’s Statement of the Problem:
Ordered 189 dollars worth of ammo on Dec 20 still have not received any thing can't get a reply back to email an won't take phone calls
Desired Settlement:
Other (requires explanation)
Delivery; Refund
Additional Comments from Consumer:Business Response
Date: 07/19/2023
Hi Justin!
This is Eric ****** with Bestow Training Group.
Please provide me with your order confirmation so I can get your order shipped out immediately.
If we do not have your exact items in stock I would like to replace your ordered products with equal to or better products.
We have experienced extreme difficulties with our payment processor who kept $49,000.00 of our customers' order payments and have never released the funds to us. This issue started in January 2023 and has never been resolved. Another payment processor approved us to accept orders and then they kept over $9,000.00 in customer order payments, dropped our account, and have never released the funds to us. It has brought my wife and I excruciating pain to know so many of our customers have been left without their purchased products. Our small family run business is operated by my wife and I alone.
We never intended for this to happen and are now in a position to get new stock in to ship out orders that were never fulfilled.
I appreciate your business and apologize for the long wait.
Thank you, with much empathy and eagerness to correct all customers' issues!
Eric ******
Bestow Training GroupBureau Response
Date: 07/20/2023
Justin ******
**** *** ********** **
******* ******** *****
Dear Justin ******:
This message is in regard to your complaint submitted on 5/25/2023 against Bestow Training Group. Your complaint was assigned ID *********BBB has received a formal response
from Bestow Training Group. We ask that you review the response and understand that BBB
is here to assist both parties in reaching a fair and reasonable resolution.Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.
Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Sincerely,
Serigne ****
Dispute Resolution & Investigations Specialist
***********************
Phone: ###-###-####
MESSAGE FROM BUSINESS:
Hi Justin!
This is Eric ****** with Bestow Training Group.
Please provide me with your order confirmation so I can get your order shipped out immediately.
If we do not have your exact items in stock I would like to replace your ordered products with equal to or better products.
We have experienced extreme difficulties with our payment processor who kept $49,000.00 of our customers' order payments and have never released the funds to us. This issue started in January 2023 and has never been resolved. Another payment processor approved us to accept orders and then they kept over $9,000.00 in customer order payments, dropped our account, and have never released the funds to us. It has brought my wife and I excruciating pain to know so many of our customers have been left without their purchased products. Our small family run business is operated by my wife and I alone.
We never intended for this to happen and are now in a position to get new stock in to ship out orders that were never fulfilled.
I appreciate your business and apologize for the long wait.
Thank you, with much empathy and eagerness to correct all customers' issues!
Eric ******
Bestow Training GroupBureau Response
Date: 07/25/2023
Ertic ******
Bestow Training Group **** ******* **
******* ** *****
Re: ID * ******** - Justin ******
Dear Ertic ******:
Thank you for your recent response to Justin ******. We have not yet heard from the consumer and are closing this case as answered.
Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached. Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."
The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language.In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.
Sincerely,
Serigne ****
Dispute Resolution & Investigations Specialist
***********************
Phone: ###-###-####Bureau Response
Date: 07/25/2023
Justin ******
**** *** ********** **
******* ***** ** *****
Re: ID * ********- Bestow Training Group
Dear Justin ******,
We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.”
Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.
Sincerely,
Serigne ****
Dispute Resolution & Investigations Specialist
***********************
Phone: ###-###-####Initial Complaint
Date:05/15/2023
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order 1/18/2023 and have contacted them multiple times 9 times since February only have received two email responses in February. Cannot get in contact with them by phone and they are no longer responding to emails also cannot access their website on ****** anymore I would just like my $300 backInitial Complaint
Date:05/14/2023
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is the first email I received after purchasing ammunition from their website in January of this year.
Bestow Training Group - * ***** ***** ******* Company
Receipt #****** 01/17/2023
This email confirms your recent payment of $270.00.
Qty Item Amount
2 x PPU **ON SALE** Prvi PPU 5.56x45mm NATO M193 55 Grain FMJ [300] rounds- FREE 24x36" Silhouette Paper Target & Training Pack with purchase for Range Day! Learn - Exert - Preserve $86.00
1 x Additional Ammunition Shipping Fee $49.00
1 x Ammunition Shipping Fee $49.00
Total: $270.00
There is a section on their website called contact us. I have attempted on two occasions to request a refund. I haven't received and kind of acknowledgement that my messages were received. I just want a refund for what I didn't receive.
Let me know if I need to include a screenshot of the money being charged from my debit card. Thank you for your help in advance.Initial Complaint
Date:05/02/2023
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction confirmation: 19DEC2022.
Amount I paid the business: $253.89
What the business committed to provide me:
Qty Item Amount
- 6 PMC Bronze Handgun 380A (UPC ************** $18.99
- 1 Sterling **ON SALE** 9mm Luger 115 Grain Full Metal Jacket [400] Rounds - FREE 24x36" Silhouette Paper Target & Training Pack with purchase for Range Day! Learn - Exert - Preserve (UPC #8*********419) $73.00
- 1 Ammunition Shipping Fee $18.95
- 1 Ammunition Shipping Fee $48.00
Nature of dispute: Bestow Training company has ignored multiple order status update requests from me since December 2022.
Dates of emails sent to either >****************************> or
The business has not tried to resolve the problem.
Order # ******
Payment Status: Paid In Full.
I would like for this order to be shipped in full ASAP. I would appreciate reimbursed shipping cost for the hassle.
If this order cannot be shipped immediately, I want a full refund and I want to be acknowledged by the company for wasting my time.
Thank you all!Initial Complaint
Date:04/19/2023
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 23rd 2023 I place an order with this company, and I have reached out several times in many ways. I have done so via email and through the web page. I have not received any response beside that they are really behind and to email another email address if I had any other questions. I have emailed so many times. My order number is ******* they do call it the receipt number. I also sent a cope of the email that I received when I placed my order. I am not sure what else you will be needing. But if there is anything at all please don't hesitate to reach out to me. I would honesty like what I purchased or my money back as soon as possible.
03/23/2023
This email confirms your recent payment of $170.93.
Qty Item Amount
1 x Armscor | $124.00 | {$.31 SHIPPED} [400] Rounds ****ON SALE**** (4-7 Day Shipping $49.00) 9mm 115 grain FMJ - FREE 24x36" Silhouette Paper Target & Training Pack with purchase for Range Day! Learn - Exert - Preserve $75.00
2 x Cor-Bon Self Defense Jacketed Hollow Point SD09125
*** ************* $13.99
1 x Ammunition Shipping Fee $49.00
1 x Ammunition Shipping Fee $18.95
Total: $170.93Initial Complaint
Date:04/16/2023
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In December 2022 I purchased 800 rounds of 9mm ammo on line from a Maryland business called Bestow Training Group, which they routinely did and still do sell to customers on line. On Jan 3d, I received an email from Bestow Training Group confirming order #******, and my **** card was charged $215. On Feb 16, I received an email from ******** ******, Executive Assistant and the wife of the owner, with a video of the owner saying he apologized for delays to all customers, but they were working on in. I heard nothing more so I have sent emails (March 29th and April 4th) requesting an update from ******** ******, who had sent the Feb 16th email/video. I also sent a message through the Bestow website asking for some information on the status of my 4 month old order. I have requested they either send the ammo or provide a refund. I note they are still selling ammo on line. I have heard nothing from Bestow since their February 16 email and I never received the ammo I purchased. I intend to take legal action, but would prefer to resolve it amicably if possible. Please advise if you need more information. Thank you for your assistance. ******* **********Initial Complaint
Date:04/13/2023
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 18, 2022 I ordered 400 rounds of ammunition around the middle of January. I called to see where my order was and they said there was supply chain issues and that they were working to get caught up as of April ********************************************************************************** reimburse my $121.00 dollarsInitial Complaint
Date:04/08/2023
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased ammo online from this business in Jan of this year. I have not received anything. I have sent emails requesting my product. The only reply was stating they had a heavy volume of orders. They charged my card for the amount of $160. I recently asked for my order or my money returned.Initial Complaint
Date:04/04/2023
Type:Customer Service IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had ordered rifle ammunition from Bestow Training Group on January 19 2023 and it is now April 4 2023 and I have not received any shipment or product from them. They have cut off all communication by phone and email and I can't get ahold of them. They have taken my money. February 7th was the last time I got an email response saying they had staffing problems. I have sent them 4 emails asking about my order now. They will not respond and the phone goes to a voice mail that is full. I feel that this company may be scamming people and stealing money. I would like to cancel my order and get my money back but they won't respond to my emails.Initial Complaint
Date:04/02/2023
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I order 500 rounds of 5.56x45mm ammunition from Bestow training group on 1/15/23. Order number ******, I have not received my purchased items. I payed the amount of $222.00. I have made several attempts to contact them and I have only received two automated messages. I’m seeking a refund.
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