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Business Profile

Pizza

Dominos

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Buffalo sub and there was no cheese or onions on it just chicken Buffalo sauce and blue cheese

    Business Response

    Date: 07/22/2024

    Bethany is a long time customer, and just like all of our customers we never want to upset and not make things right. Is there an order number to provide for the day of the order? We don't have a single order for the phone number provided in the system let alone on July 12th. A certain name it was put under? We are a very easy company, all you have to do is call the store back and we would fix any issue, but we never received a call, let alone even a customer complaint through the Dominos website that you can go to as well. There was one carryout order with a few items on the order with a sandwich, if she could give me that name or even what else was also in this order I would be happy to refund the $8.47 after tax for the sandwich. Just hard to tell if thats the order or she ordered a different day then the 12th and this is just the day the complaint came through. I hope she gives us a chance again in the future, and if there are ever any issues in the future please just contact the GM Ashley or the AM Michael, they would both fix it right then and there, this also gives us a chance to correct it quickly and a training lesson for the staff. Looking forward to hearing back and making this right for *******!

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