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Business Profile

Water Analysis

LaMotte Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Analysis.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an invoice from LaMotte this am in my email stating they had shipped a chemistry set to me. I never ordered this set. It says they charged a credit card and shipped it ***** ground. I spoke with LaMotte several months ago about this chemistry set, but didn't order it. In fact, I told the lady I'd never order this kit due to the exorbitant shipping *******, this invoice I get this morning says the order date was 4/1/24. That may have been the date I spoke with them. I don't remember the exact date I sp9ke with her.The invoice states my customer number is ******, my PO number is STEVE41, the order number is ****** and the invoice number is ******. It also says "Ref : sstinnett". Maybe that's the person who entered the order.The total of the invoice is $419.00.

    Business Response

    Date: 10/15/2024

    The shipment was intercepted by the shipping company and returned to us. The order was cancelled, and the customer was never charged. This customer was notified, and this matter is now considered closed.

LaMotte Company is NOT a BBB Accredited Business.

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