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Business Profile

Ear Nose and Throat Doctor

Chevy Chase ENT Associates, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ear Nose and Throat Doctor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited this doctor's office on July 21, 2022. I have no complaint against my medical care or treatment by the medical staff. My complaint is against their business office. Following my visit, I received a statement indicating that I owed a balance of $92.21 after insurance. On September 28th, I wrote check number *** and mailed it to the office. This check was not presented for payment to my bank until November 2nd and processed. Because of the long interim between Sept. 28th and Nov. 2nd, I assumed that perhaps the check was lost in the mail. I believed this to be so because I received a second statement stating that I owed $92.21. I mailed them a second check number *** on October 29th and the check was presented and processed for payment by my bank on November 14th. I need to get this business to understand that they owe me a refund of $92.21 as I visited this doctor only once. I did bring the issue to attention of their business office. They cannot seem to understand that both checks were presented and processed by *** bank. I want my refund!

Chevy Chase ENT Associates, LLC is NOT a BBB Accredited Business.

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