Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom bought the insoles and shoes from The Good Feet Store and they are a complete scam. We asked before purchasing them if they could be returned and ***** **** said absolutely. They have caused more pain than before. We called to return them and the Manager ***** ******** said they do not do returns. This was a $2000 purchase that they assured me if they dont comfort her we could return them and now they are saying we cant. To spend almost $2000 and get no relief and you give no refunds is a definite scam.

  Business Response

  Date: 09/03/2024

  ******** mom, *****, originally purchased on 7/26/24. Standard Good Feet policy is 60 day resize/exchange, no refunds, and is stated on the sales receipt. As part of our commitment to our customers, we follow up with them via follow up calls to see how they are doing. Making sure they are receiving the results and benefits they came in to get. If they are having issues, we invite them back in to see what is going on and help resolve.
  On 8/27, ***** visited the store and a resolution was agreed upon. 
  Thank you. 

• Initial Complaint

  Date:04/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Good Feet Store at *********************************, phone number ************ just to get some information. I was immediately given a hard sell, without even asking what my issues were. They asked very few questions. When I explained my issue with my foot they said the arch supports would definitely help it and I should see relief immediately. I told them I had *********** and I felt like they took advantage of that fact. Looking back they should have told me to check my issue out with my doctor. It was only after I paid for the orthotics that they told me they were non-refundable. The inserts did not help and have made the issue worse when I am wearing them. I feel like they were not upfront at all and push a hard sale so you almost cannot say no.. I am very disappointed with the way they do business. i have these inserts that now just sit in their boxes.

  Business Response

  Date: 05/23/2024

  ****** ******** originally purchased on 10/14/2023. Standard Good Feet policy is 60 day resize/exchange, no refunds, and is stated on the sales receipt. As part of our commitment to our customers, we follow up with them via follow up calls to see how they are doing. Making sure they are receiving the results and benefits they came in to get. If they are having issues, we invite them back in to see what is going on and help resolve. 
  ****** ******** was called on 05/13/2024 and we were able to schedule an appointment with her for the following Saturday to work with her. ****** came in for her appointment on 05/18/24, and we were able to address all of her concerns and come to a suitable resolution.
  This situation has been resolved. 
  Kind Regards, 
  
  

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The system does NOT work for me. I've tried having an adjustment . It's causing me MORE pain than i was in when i started the program. I simply want my money back. Im on my feet all day for my job. I rely on not being in pain. I'm pay check to pay check. This is alot of money that I've paid out for something that does NOT help me at all. I've been trying for weeks now to get a resolution to this problem with The Good Feet Store. I'm completely disappointed with the system and the fact that I'm STILL trying to get my money back !

  Business Response

  Date: 09/13/2023

  Could you please move the BBB Compliant out of WI and send to MD?

   

  Thank you

   

  ***** *******-******** | Dir. Customer Service

  Good Feet Worldwide | Dr.'s Own

  *************************************************

  o ************** | f **************

  e ************************************************************************************************************************************************************************************************** | w ************

  

  Business Response

  Date: 09/14/2023

  Customer issue has been resolved. Customer was issued refund. 

  Complaint closed.

• Initial Complaint

  Date:06/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not know anything about the good feet store , so I went in blindly. The salesman went through his presentation and told him several reasons why this product was not for me. I told him that it was way too expensive for and completely out of my budget. I told him I was not interested in a lifetime warranty or the product itself. I told him I am not looking for orthotics just a good pair of shoes. He did present me with a pair of shoes and I told him that is all I wanted. He continued and continued to try and talk me in to buying this product. Finally he said well if you can't buy the 3 step at lest buy the middle one. I told him if it suppose to be a 3 step process that I do not see how just buying one step will work. He assured me that it would. So I asked him if you only need one then why is there a 3 step process. He went on to explain but did not really make sense to me. I told him again that this product is not for me, and that I do not want it. He hounded me so badly that I left the store purchasing the one step for $450.00. Two days later I returned and asked for my money back and he said that the store policy does not give money back. I told him again several reasons that I did not want these orthotics. He went on and on and had me try on another pair. Needless to say, I walked out of there with different pair. The following week I called him and told him I did not want them they are uncomfortable and several other reasons. He said well, you only bought the one. He said that I did not give them a chance wear for them for a few weeks. I told him if could not get my money back that I wanted store credit. He talked me into keeping them. I wore them for a few weeks and I came to same conclusion...I DO NOT LIKE THEM OR WANT THEM! I purchased them on April 12, 2023. I wanted to bring them in on June 12, 2023, but he informed me that it had been 61 days and therefore I could not get store credit. I would like my money back or store credit.

  Business Response

  Date: 06/30/2023

  ****** Nowowiejski originally purchased on 4/12/23. Standard Good Feet policy is 60 day resize/exchange, no refunds, and is stated on the sales receipt. As part of our commitment to our customers, we follow up with them via follow up calls to see how they are doing. Making sure they are receiving the results and benefits they came in to get. If they are having issues, we invite them back in to see what is going on and help resolve. 
  Oftentimes a small adjustment can have a huge impact on the success of the supports, and on 6/26/23 we were able to welcome ****** back into the store and take her through an adjustment with her supports.  
  Thank you, 

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase the good feet arch support system on 12/10/22 at cost $1430.85.
  
  12/20/22 I contacted the arch support specialist via email to notify I was having pain in back, knees and right ankle. Requested info on how to return. He response via email on 12/21/22, stated that I needed to adjust my wear time or be resize. He provided recommendations for wear time. I agreed to try one more week. There was no mention of their return policy being credit only.
  
  12/27/22 I email again that I followed his recommendations, with no relieve and again requested refund and the process to get it started. The arch support specialist responded the same day. Request I come in because he felt I need resizing. Went in and decided to try resizing. Was provided a new set of arch supports.
  
  12/31/22 I called again due to continued pain.
  
  1/2/23 received response back from the Arch support specialist “ You need more arch support if the alignment isn't feeling relief. I'd start wearing the Maintainer again. Wear the Strengthener, but not too long. 30 minutes to a 1 hour only, but you need to work in Strengthener and Maintainer again. The foot should be able to handle higher arches now too, not being able to handle them in the feet was the first issue to tackle, now we can focus on the joints.” I let him know would try.
  
  1/4/23 received email from arch support specialist checking to see how I was doing. Made him aware Still lower back and knee pain, little less feet pain. Still some intermittent burning pain in right ankle. Wearing the strengthened 30 mins , maintainer 20 mins- 1hr. Then the relaxer per his recommendations.
  
  1/14/13 I emailed specialist to notify It had been 10 days sent our last check in. Again followed his recommended. No improvement. Still back, legs , knees and intermittent right ankle pain. Notified That the pain was impacting my quality of life, and I could not continue. That I had an appointment that morning and want to discuss what I need to do the return these items. Received email back from specialist saying I could come in and this time stated refund would be a store credit. I went into the store same day, but the specialist was busy with a customer. the store manager came and said he could see me. I made him aware of the issues and he had also been made aware of my complaint by his specialist before my arrival that day. He recommended different set of arch supports and the recommended wear time. I follow that schedule for the next week in a half. But the pain became so intense that I could not walk comfortably even with the relaxers arch supports. I had to stop wearing. The arch supports.
  
  2/3/23 contacted both the manger and specialist via email to notify I was unable to walk with any of the 3 arch support and had to stop wearing them. I received a response from the store manager “ Thank you for taking the time to explain everything. As per our store policy, we don’t do returns but rather we do store credit. I am willing to work with you in this. Please let me know what day you would like to come in and chat.‘
  
  I have not responded to the store manager yet.
  
  The commercial never mention anything regarding the pain and issues that result from wearing these supports. I followed the instructions and recommendations, sent multiple emails, went onto the store 3 times for resizing with no relief. There is nothing else at their store I want to spent 1400.00 on. There was no mention about return policy at time of purchase. See this statement now at bottom of this copy but it was not on the payment transaction that I can remember. 1400.00 is a lot to not make this policy known.
  
  Can you please look into this for me, it would be much appreciated.
  Thanks!
  
  
  
  
  
  Sent from my iPhone

  Business Response

  Date: 02/23/2023

  Please view attachment for our response. 

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased arch supports for $1,430.85 from The Good Feet Store on 10/18/22 - three pieces of hard plastic and a fancy cardboard box. I wore them as instructed for two days. They hurt my feet and arches so bad that I wanted to return them for a full refund only to find out that I could only receive a store credit. There is nothing in the store that I want. I JUST WANT MY $1,430.85 REFUNDED. I GAVE THEM BACK THE HARD PLASTIC INSERTS AND FANCY CARDBOARD BOX.
  

  Business Response

  Date: 11/11/2022

  Business Response /* (1000, 5, 2022/11/01) */
  View attachment to see response.