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Business Profile

Cell Phone Repair

Waka's Repair Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* girlfriend reached out to this business for a quote. When they gave me a price, I told them thank you, but I found a better price. They were then condescending & said "that's a scam bro" which in my opinion is super unprofessional. They didn't have the part in the color I needed, so I told them we didn't feel comfortable paying a higher price& not get the correct color part. That was also why we didn't want to choose them. I told them we needed pick up & drop off & the other companies was willing to work with us and provide that service. So Waka, asked for the location of pick up & drop off so I provided them with her work address. They proceeded to quote us a price similar to their competitors but about $30 more. So I mentioned why would I pay more when you don't even have the part I need. They responded with I thought you wanted it done tomorrow! They were aggressive and disrespectful and unprofessional. Due to their responses and unprofessionalism, we didn't want to do business with them. I wrote a review on ******** about it. They then reached out aggressively, and was like WHY DID YOU LEAVE A BAD REVIEW!! I explained that my girlfriend is pregnant and doesn't want to spend $30 more for poor service and communication. We didn't have faith in them taking care of her personal property based on how they responded aggressively. They then proceeded to say "what does her pregnant have to do with anything ?? I don't care. That's not my problem" then they proceed to threaten us! They said if you don't remove your review, I'm going to send the police to your job. So they threatened us & are using the address we gave for business purposes to revengefully seek us out & ruin her livelihood just because of one review. They said we made fake accounts to leave reviews and you can clearly see their not us. They found her sister on ******** and reached out to her & threatened her as well! fair consumer act we have EVERY RIGHT to leave a review, instead they attack us.

Waka's Repair Shop is NOT a BBB Accredited Business.

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