Complaints

This profile includes complaints for Columbia Auto Collision Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Columbia Auto Collision Center

  9188 Red Branch Road, Suite 410 Columbia, MD 21045

  
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  Columbia Auto Collision Center

  1495 Sykesville Road Sykesville, MD 21784

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in a car accident on July 25, 2023. Per my insurance request, i googled to find an auto collision close that accept my insurance. That's how i found this business and the review were good. So i had my car dropped off at the address listed online as of July on 9225 McGraw rd, Columbia, MD. 3 weeks when my rental expired, i tried to figure out what was going on with my car. I drove to the above address in Aug. My car wasn't there and when i asked the other business there, i was told that the collision business was closed and it's been 3 years. That Eddie would've (mislead) people that he still has an operating business and have us drop our cars in that lots while he is negotiating around to get a shop thay would allow him to work on the car. He even apparently got in trouble with the county who had to tow a few cars off that property. So the lady told me to call the county and see if they had my car. But since july Eddie kept telling me and the adjuster that he was working on the car and the car would be done by the weekend. And this went on and on for 2.5 months. Never at any point say he didn't have a shop to allow us to take the car to another shop. But he kept deceiving us and buying time until he can find a place to work by saying he is working on the car. Coming up with lies like he is done and would deliver the car. He said he was gonna pay for the rental after while he finish the work. He called the insurance to have them leave me with the car. But i kept being charged for the rental. Then he said i don't have to pay the deductible, to use it for the rental. But the rental went over my deductible then i had to return. Thus, i lost my part time job.l because i couldn't get there. Then he had 3 others addresses: sykesville the 2 in Columbia(Mcgraw rd and recently about 3 weeks red branch rd). When the insurance got involve they found my car in Laurel which he claims he is still working on it. 2.5 months of deception and he was paid by insurance

  

  Business Response

  Date: 10/19/2023

  Hello :

  As our origenal Building that was turned down due to the ownership of the property and try to relocate to new location,the same time do and provide comfort to our Dear friends and Clients,I had to have two-ways opration after 50 years never been in this situation,the same time none of my clients as well never been the same way ?? tow truck towed in wrong place had to tow it back car not driable ?? disable !!! finnaly insurance written Estimate for Large amounts of of lost $3800.00 +-after work was done the repair cost was over $12000.00 but all hapend less than 5 mints.??so 5 mits Job should not take these long to repair what's wrong with this Perfect ?? Body shops they are no good at all I'm the Best I Damaged my car in 10 mints !! and you telling me you can't do it in 10 days ???? what's wrong ??is Blame games your're no good ********* **** *********)I did the best Shi---t in my car !! Whay can you ??I learned 2 thing don't do it for $$$Money and Don't do it for them !!! Do it FOR me if it was my car ,Yes I did it just if it was(mine) no turble and no Thanks.will send you some picture what the car looked like when it came to me.!!?

  Thanks Eddie ,Is not who I'm,Is what I do and know+Knowledge (Experience not Experiment)

   

   

  Customer Answer

  Date: 10/23/2023

  Good morning,

  Thank you for the quick turnaround. I disagree with what he is saying. If he had been honest since the start that he didn't have a shop, my insurance would have towed the car to another location or shop to have it done. IN july 26, the adjuster said the repair would have taken 4 days. Eddie could have been honest about it. And not try to hold on the money then keep the car without having a shop penalizing me. I was fired from part time job. I worked nights shift to make extra money as a single parent. I couldn't go to work without car as it was dangerous to walk or wait for public transportation at night and Uber was expensive to afford. So, I had to stop going. My manger tried to work with me until 2 months then she just let me go. Not only for 2 months, but I also lost wage and my car wasn't still ready. I was understanding with Eddie but every week he kept telling me and the adjuster that the car would be ready by that Friday. It went on for 2 months. He could've been straight forward and said he didn't have a shop and the insurance would have someone else do it. But he wanted to be greedy, hold on to the car/money while he negotiated shop to use. That's not fair to me. Meanwhile, I had to pay rental Car (after 3 weeks ***** refused to pay); car insurance, car payments. All of this without having a car and no extra income. I have children whose father passed away. For years, I have been providing for me and my kids without any help/support, so I have to work 2 jobs to afford our bills, rents, needs. And it was right before back to school, and I really needed to work at my 2 jobs to be able to afford back to school. But because Eddie wanted to play smart, I had to take on more debts to get my children school supplier. I had to file a complain with the MD Insurance administration to force my insurance to put pressure on Eddie. I didn't have to do all of this. He wasn't forced to hold on the car. As in his reply he says he didn't have a shop, he could've say that and have us move the car somewhere else. It wasn't like he was the only mechamic. He moved the car from where we dropped it off and for 2 months i never knew where my car was. I called him in august that i want to see my car and asked for his location. he gave me the same address 9225 Mcgraw rd. I went there and met him. He said he sent my car to the bodyshop that's why i didn't see it there. He kept lying and now he is saying we had the wrong address. ***** had to force him to reveal the car location. I can give you ***** adjuster, Supervisor and the investigator they put on to find my car location numbers and they will all tell you that Eddie played all of us. And there should be consequences. Just because he saw he young defenseless black lady with an accent doesnt give him the right to do that/manipulat me. My kids had to walk to school. My older son is 14 and palys football. has practice after school he had to walk home alone in the dark at night....