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Business Profile

Baseball Cards

Sirius Auctions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baseball Cards.

Complaints

This profile includes complaints for Sirius Auctions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sirius Auctions has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a successful bidder for 6 items in Sirius Coin Auctions #*** (09/24/2024); but I only received 5 items. A silver, PCGS PR70, Tennessee quarter was not in the shipment. I have called and emailed the company several times, but they have not responded.

      Business Response

      Date: 01/15/2025

      We are very sorry about the inconvenience. We made a mistake in our inventory. You have been refunded. When we get more in stock, you may repurchase the item at the same price if it is still needed at that time.

      Customer Answer

      Date: 02/11/2025

      The company has finally issued refunds for the items purchased, but not shipped.

    • Initial Complaint

      Date:03/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bid on a 1996 American Silver Eagle and won the bidding on Sirius Coin Auction#*** Lot#*** on 2/25/2024. I received a different coin than the one offered for bidding, and upon inspection of the wrong coin, found and issue which makes the coin much less valuable, and that I would not have bid on if the received coin would have been the one pictured. I emailed repeatedly to Sirius about the issue. On 12 Feb. I received an email from Sirius stating that I would be receiving by email a return label and be issued a refund. I never received either, despite several more emails to Sirius about this. I have not received any response back from Sirius and need help getting this resolved without having to resort to litigation on the matter. I have attached photos of the coin the auction posted, and the photos of the different coin received that I need to return and receive a refund for. I also sent a copy of the last email I received stating that I would receive a return label and refund, but have heard nothing since from Sirius.

      Business Response

      Date: 04/10/2024

      We are sorry the buyer was unhappy with the item. Buyer was refunded for this item upon the return of it. We have the item and he was refunded.

    • Initial Complaint

      Date:12/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I email Sirius Auctions to find out how to enter cards into one of their auctions. I got an immediate reply where to find the form. I completed the form mailed it with about 6 cards worth $300 to $500 dollars. I kept a copy of the submission sheet but unfortunately lost the postal receipt. I sent the package out over a month ago (probably late October 2023. I tried to follow up to make sure they received the cards and would place in their auction but have had no response. I emailed them at least 5 times and tried to call them, a couple times I could leave a message but most off time is said the mail box was full. I can't get any response from them at all and I have not seen my cards listed in any of their auctions. I want my cards back and I want nothing to do with this so called company.

      Business Response

      Date: 01/11/2024

      I'm not sure what this is about. We have emailed this person multiple times we have received his 3 cards and they were placed in the auction. That information as we stated in our emails to him can clearly be seen in his online account if he simply checked it. Furthermore the auction has concluded and his check was sent out. This really makes no sense.

    • Initial Complaint

      Date:09/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/7/2023 I received a paid invoice for 2 baseball cards from Sirius Sports Cards ********************* TEL **************. Total amount paid $ *****. I only received half the order the other card cost me $14.66 today is 9/22/23 and i have not received the other half of my order. I have tried to contact Sirius sports cards both by email and phone on numerous occassions with no results. I hope you can help **** M, ******* ************.

      Business Response

      Date: 10/26/2023

      Buyer was refunded

    • Initial Complaint

      Date:07/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 14 I paid with PayPal for my 7 items.
      They received payment, sent me email after the payment with tracking info.
      Tracking hasn't been updated since July 14.
      I've sent 4 emails, no response.
      I've called but the voice mail is always full nit able to leave a message.
      Invoice number is ********

      Bureau Response

      Date: 07/24/2023

      Complaint Handler
      Sirius Auctions 

      ** *** **
      ******** ** *****
       



      Dear Complaint Handler: 

        

      Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB.  The complaint was submitted on 7/20/2023 and was assigned an ID of *********   



      How do I take care of this?

      Your BBB is requesting a written response to this complaint within the next 7 calendar days.  Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business.  If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant. 



      If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

      To access/respond to this complaint online:

      Go to: ****************
      Enter the following code: **************

      What should I include in my response?

      Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation. 

       

      Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.



      What will happen if I do not submit a response and what can I expect to happen next?

      If you do not respond promptly to this complaint, it may be closed as Unanswered.  This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns.  If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response.  The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?



      We look forward to helping you and your customer work toward an amicable resolution. 

      Sincerely,


      Serigne ****
      Dispute Resolution & Investigations Specialist
      ***********************

      Phone: ###-###-####


       

      CUSTOMER EXPERIENCE INFORMATION

       

      Customer Information:

      Bill *******

      **** ***** ** *** **
      ******** ** *****

      Daytime Phone: ###-###-####
      E-mail: ************************

       

      The details of this matter are as follows:

       

      Complaint Involves:
      Refund Or Exchange Issues 

       

      Customer’s Statement of the Problem:



      July 14 I paid with PayPal for my 7 items.
      They received payment, sent me email after the payment with tracking info.
      Tracking hasn't been updated since July 14.
      I've sent 4 emails, no response.
      I've called but the voice mail is always full nit able to leave a message.
      Invoice number is ********











      Desired Settlement:
      Refund



       


      Bureau Response

      Date: 07/24/2023

      Bill *******

      **** ***** ** *** **
      ******** *** *****
       



      Dear Bill *******:



      Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 7/20/2023 against Sirius Auctions.  Your complaint was assigned ID ********* 



      Now that I have filed, what is the next step?

      We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude.  Please be patient as we work to ensure that your concerns are addressed. 



      What if I do not agree with the response from the business?

      It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner.  Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration.  More information about these options can be found at www.bbb.org



      What happens if a business does not respond?

      BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us.  BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint. 



      Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.  



      Sincerely,



      Serigne ****
      Dispute Resolution & Investigations Specialist
      ***********************

      Phone: ###-###-####

      Bureau Response

      Date: 07/31/2023

      Complaint Handler
      Sirius Auctions 
      ** *** **
      ********* ** *****





      Dear Complaint Handler:



      This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 7/20/2023 and was assigned an ID of *********  
       

      BBB forwarded you a complaint filed by Bill *******. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.



      In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.   



      We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 

        

      If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

      To access/respond to this complaint online:

      Go to: ****************
      Enter the following code: **************


       


      Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

       

      We look forward to your prompt attention to this matter.

      Sincerely,


      Serigne ****
      Dispute Resolution & Investigations Specialist
      ***********************

      Phone: ###-###-####


       



      CUSTOMER EXPERIENCE INFORMATION



      Customer Information:

      Bill *******

      **** ***** **
      ******** ** *****

      Daytime Phone: ###-###-####
      E-mail: ************************




      The details of this matter are as follows:


      Complaint Involves:
      Refund Or Exchange Issues



      Customer’s Statement of the Problem:

      July 14 I paid with PayPal for my 7 items.
      They received payment, sent me email after the payment with tracking info.
      Tracking hasn't been updated since July 14.
      I've sent 4 emails, no response.
      I've called but the voice mail is always full nit able to leave a message.
      Invoice number is ********

       









      Desired Settlement:
      Refund



       



      Additional Comments from Consumer:

      Business Response

      Date: 08/01/2023

      Not sure why this was filed. This shows as delivered before complaint was even filed. Tracking number customer provided shows that.

      Bureau Response

      Date: 08/02/2023

      Bill *******

      **** ***** ** *** **
      ********** *****
       



      Dear Bill *******:



      This message is in regard to your complaint submitted on 7/20/2023 against Sirius Auctions.  Your complaint was assigned ID *********  
       

      BBB has received a formal response
      from Sirius Auctions. We ask that you review the response and understand that BBB
      is here to assist both parties in reaching a fair and reasonable resolution.


      Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.


      Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.


      If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

      To access/respond to this complaint online:

      Go to: ****************
      Enter the following code: **************

      Sincerely,


      Serigne ****
      Dispute Resolution & Investigations Specialist
      ***********************

      Phone: ###-###-####




      MESSAGE FROM BUSINESS:



      Not sure why this was filed. This shows as delivered before complaint was even filed. Tracking number customer provided shows that.

      Bureau Response

      Date: 08/07/2023

      Complaint Handler
      Sirius Auctions ** *** **
      ******** ** *****






      Re: ID * ******** - Bill *******



      Dear Complaint Handler:



      Thank you for your recent response to Bill *******. We have not yet heard from the consumer and are closing this case as answered.



      Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached.  Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."



      The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. 
       

      In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer. 



      Sincerely,



      Serigne ****
      Dispute Resolution & Investigations Specialist
      ***********************

      Phone: ###-###-####

      Bureau Response

      Date: 08/07/2023

      Bill *******

      **** ***** ** *** **
      ******* ** *****  





      Re: ID * ********- Sirius Auctions



      Dear Bill *******,



      We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.” 



      Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.



      Sincerely,



      Serigne ****
      Dispute Resolution & Investigations Specialist
      ***********************

      Phone: ###-###-####

    • Initial Complaint

      Date:01/24/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 20 th I mistakenly bought two coins that I already had in my inventory. I paid 20 dollars total for both coins.
      I have tried to contact them by phone and email several times with out any response.

      Business Response

      Date: 03/02/2023

      The buyer was refunded. I'm not sure why he didn't notify you of that.

      Customer Answer

      Date: 03/03/2023



      Better Business Bureau:

      They didn't contact me until I advised them that I was going to report there business to the federal trade commission and consumer affairs.




      Sincerely,



      ****** *******

    • Initial Complaint

      Date:11/28/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 12 graded baseball cards in a Sirius Auction that closed 10/20/22. When I received the cards, I discovered that one of the 12 cards was missing; instead, a card I did not purchase was included. I notified Sirius of the error by email on 10/28; Sirius responded by email on 10/31, apologizing for the error, informing me that they would send return postage so I could return the incorrect card, and telling me they would send the correct card to me. I returned the incorrect card right away, and the tracking number showed Sirius received it on 11/2. It is now 4 weeks later, I have not received the correct card, and Sirius has not responded to any of my follow-up emails.

      Business Response

      Date: 01/25/2023

      Consumer Response /* (3000, 8, 2022/12/16) */
      Sirius sent me an email on December 1 stating that they would get the card out to me and apologizing for the delay. When I had still not received the card by December 12 I sent Sirius another email asking them to confirm that the card has been shipped and to provide a tracking number. Sirius has not responded to that email and I still have not received the card.


      Consumer Response /* (2000, 12, 2022/12/23) */
      I finally received the card from Sirius on December 23 so this matter has been successfully resolved.

    • Initial Complaint

      Date:08/15/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has an auction website where you can bid on U.S. Certified Coins. On 7/23/2022 I made a payment in the amount of $376 for ** coins I won at Auction #***. A few days later I received a package in the mail from the company but when I opened it and check the coins against what I won there was 1 coin missing. I immediately send an email to the address posted on their website (******@siriusauctions.com) explaining the issue and identifying the missing coin for Lot #*** for which I paid $39.00. Not getting a response I called the phone number provided on their website (443) ***-**** and left a message about the missing coin. Not hearing anything a week later I sent a follow-up email and again no response. And a week later sent another follow-up email and again no response.

      Business Response

      Date: 09/01/2022

      Consumer Response /* (2000, 6, 2022/08/19) */
      I received an email 2 days ago from the company apologizing for not shipping the missing coins and have refunded me the cost. I would have preferred the coin instead but all is good. I consider this issue closed. Thanks BBB for lighting the fire that prompted the company to respond!!

    Sirius Auctions is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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