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Business Profile

Blinds

Blinds To Go

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/12/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted Blinds to Go for replacement of four blinds in my home. A design consultant came out to bring me samples, measure my windows and recommended a color that matched my existing blinds. The design consultant, Peg showed me color swatches and recommended a specific color. I trusted her professional judgment and moved forward with the color/purchase, paying over $400 price before installation. Another person came out to confirm the measurement after which the order was placed. The installer came out about 3 weeks later to hang the 3 window blinds and one patio door blind all in the alabaster color she recommended. As soon as he hung the blinds I was very unhappy because the color was very dark and not even close to the color of my existing blinds which are an off-white. I immediately called Peg to voice my dissatisfaction, she asked me to send her a picture which I did showing the blinds were a poor color match. I was also unhappy with the patio door blind which was not functional for me due to the way the blinds open and close and hold down brackets installed at the bottom of the door, something I was not informed about by Peg. The initial response from Peg besides requesting a photo was that I could take advantage of the sale and buy more blinds that matched the color of the ones that were newly installed. I called and texted her a few times over the next week and did not receive a response. I went into the store location and placed a complaint, observed the store employee send an email to Peg's manager, I also called customer service in ONT, Canada for resolution. The manager Deb reached out to me after a week or so, informed me she would provide a refund and have the blinds taken down when I was ready. I reached out to her last week she asked me to send her an email which I did, and I called her, have had no response. I have received horrible, disrespectful and unprofessional customer service (hope not racist), want a refund and removal of blinds ASAP

Blinds To Go is NOT a BBB Accredited Business.

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