Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  install alcohol interlock @ Audio ConET AL 3/5/2024 LifeSafer ET AL made appt for 1 hr install, went **** No let us wait. **** @ Audio must leave it & leave our cc for the 3 plus hr install. We complied w/Dave's demand, Recd a call fees @ LifeSafer ET AL more LifeSafer's ****** said. Wife calld LifeSafer ET AL & thought she fixed problem. We over paid Audio Con ET AL $ ***** IN CASH on 3/5/2024. 2nd data d/load, receipts given different. Solo 5/3/24 - 2nd d/oad husband only RECD cash register receipt taped to paper $20.00. ******** acct for$20.00 fee; found LIFESAFER ET AL W/O AUTHORIZATION $ ******, **** @ Audio Connections, NOR ANY OF HIS STAFF EVER ASKED MY HUSBAND COULD THEY DEBIT OUR ACCT FOR $******. REPORT TO FED ATTY **** MD ATTY **** *** OF MD, MD M V A, IS UNETHICAL BILLING PRACTICES. From the initial Install **** DAMANDED leave w/him Credit Card. My wife recd during install-LIFESAFER ET AL telling Audio Con said need pay more $. ****** told wife(phone cal)l she would adjust the fees EXACTLY as she agreed to for a grand total of $140.00 install to Audio Connections (A ONE TIME FEE), and ****** demanded pay 1st 14days interlock srvc of $92.98 also disctd $***** for trouble $42.98, w/a monthly fee of $52.99 fully inclusive. Call end w/****** said she fixed errors, later found-****** admitted she ADDED INS on top of the $52.99 monthly fee WITHOUT MY AUTHORIZATION. Several calls LIFESAFER ET AL, she added this w/o my authorization, her JOB not mine, to REMOVE IT PERMANENTLY & how Audio ET AL gave 4 mouth pieces. I can't take truck in for Recall, lack of mouth pieces. Told **** @ AUDIO CON ET AL & ******-NEITHER OF THEM gave us more. UNSANITARY! Requesting a full $***** CASH refund overpayment install, & only pay $20.00 for ea d/load WILL NOT LEAVE ANY CREDIT CARD FOR EITHER COMPANY.

  Business Response

  Date: 05/13/2024

  We are subcontracted for our labor to install and service alcohol detection devises for ************** and the state of ********. We do not determine the fees schedule set forth in the complaint. all of the fees are set by the Manufacturer of the devise. We collect the fee for the lease of the equipment and the service of the unit per the manufacturer requirement . The lease agreement signed for by the client . if the client is over charged then they would need to reach out to ********* based on their agreement. The fee we charge for our service is separate from the lease agreement and was charged EXACTLY as it was told to the client $190 inv # *****  for the installation and inv# ***** $20 for the monitoring service.  those are the only payments to our company and they are correct. As to the over charges for any lease payment or equipment ,that is something they will need to contact ********* to correct. As per State MVE requirements , clients are not allowed in the shop service area, that is where the terminal for payments and servicing  / installation of the equipment is performed .Their credit card is processed directly through ********* during the installation. It would not be permitted by state law as required by *** TO ALLOW THEM IN THE SERVICE SHOP DURING THE INSTALLATION OR MONTHLY MONITORING OF THE CAR. This is the system in place for the past 15 years . Fist time any client has had an issue with giving us their card for service. As to the plastic mouthpiece ( they come in large bags of 200, they are not individually sealed , they are dishwasher safe and client is free to rinse them off if they choose. most client receive two mouthpieces upon install . additional are available if requested . they don't wear out.

   

  Customer Answer

  Date: 05/21/2024

   
  Complaint: 21669173
  
  I am rejecting this response because:

   

  **** **** @ Audio Connections ET AL.

  
  

  1.  He did not address the ****** he without OUR AUTHORIZATION, used our bank card & charged $181.20 to Life Saver ET AL ON 5/03/2024.

  
  

  2.  He was ONLY GIVEN AUTHORIZATION to Charge a $20.00 download fee for May 03, 2024, and absolutely NOTHING MORE.

  
  

  3.  On first download he provided us with THREE Receipts, a. A cash register receipt, B. A Audio Connections Receipt, C.  Life Safer Receipt 

  
  

  4.  On 5/03/2024 he only provided TWO RECEIPTS:, A. A cash register receipt with tape on to a Life Safer Receipt- the receipt which contains all the DETAILS NOT SHOWN on any of the other two receipts.  This was the first clue,  something was being INTENTIONALLY HIDDEN FROM US!

  
  

  5.  In **** ***** response to BBB, **** ABSOLUTELY CLEARLY & FACTUALLY STATES TYE ALCOHOL INTERLOCK COULD NOT BE INSTALLED WITHOUT THE **** CHARGING FEES TO OUR CREDIT CARD (WHICH WAS ******************* Card ENDING 67).  During Initial Installation LifeSafer. ET AL ********* to charge us HIGHER FEES then the Monthly rate of $52.99 plus the WEIRD charge for the FIRST FOURTEEN DAYS.  Both of the totaled $92.98 MINUS the discount/Credit of $50.00 (FIFTY DOLLARS) issued by ****** on 03/01/2024 during our telephone call which began @ 11:58am.  

  
  

  6.  Total charge we were told by ****** @ LifeSafer ET AL @ time of installation on our credit card direct payment to LifeSafer ET AL, was $92.98 MINUS $50.00 = $ ***** that was all the funds available on the ******************* Credit Card which is my installer had to call us during installation (because there were no extra available funds which could be charged!!

  
  

  7.  I then had to call LifeSafer & spoke with ****** who stated she was SORRY That the fee Prices listed in the LifeSafer ET AL system she would adjust so they would match the prices she QUOTED US!  I called **** **** back & told him what ****** told me & tech told **** they would now be able to complete the installation since LifeSafer ET AL system fees WERE DRASTICALLY REDUCED BACK TO THE PRICES WE WERE QUOTED ON 3/01/2024 by ******.

  
  

  8.  Then tech @ Audio Connections ET AL ********* the entire installation, processed our  $***** on the ONLY CREDIT CARD I PROVIDED over the telephone call on 3/01/2024 to ******, & it was the ONLY Credit Card Provided to Audio Connections ET AL on 3/05/3924 for payment if $***** (installation fees due to Audio Connections ET AL was PAID IN FULL PRIOR TO INSTALLATION AS DEMANDED TO BY **** **** his exact words its REQUIRED) or so they told us they would do.  Then we would be called to come pick up our vehicle, upon completion of alcohol interlock. 

  
  

  9.  Next occurrence on 3/05/2024, we received a call we could return to pick up our vehicle- so we left immediately to go get & it takes us almost 30 minutes to get to their shop.  We got there were told to watch an instructional video- We watched it together.  Then ******* had to go out to shop/ bay for more instructions / demonstration. So he did.

  
  

  10.  Anyone can CLEARLY SEE THE YELLOW HIGHLIGHTED TEENY TINY PRINT BELOW TOTAL DUE OF <$60.00> (credit balance of $60.00), which teeny tiny words say  Total ESTIMATE ANOUNT DUE TO HE CHARGED TO THE PAYMENT CARD ON FILE TONIGHT IS $55.98. 

  
  

  11.  This is one hundred perfect proof that LifeSafer ET AL has tge ******************* Credit Card ending 67 on file.

  
  

  12.  **** **** CLEARLY ADMITS Their Credit Card is processed directly through LifeSafer during the installation .  Again is one hundred percent proof that LifeSafer ET AL *** this ******************* Credit Card On File.

  
  

  13.  LifeSafer PROCESSED several charges on this *********** ******* Credit Card.  See attached screenshots from the *********** Credit Card APP, as EVIDENCE:

  
  

  14.  As anyone can clearly see from this screenshot from *********** ******* Credit Card APP, two charges from LifeSafer ET AL.  On day of installation 3/05/2024 - LifeSafer ET AL CHARGED $9.34 (NINE DOLLARS AND THIRTY FOUR CENTS) ONLY. For what ?, this error was reported directly to *********** ET AL.

  
  

  15.  **** **** of Audio Connections ET AL, told BBB of **************** data NEVER TOLD to us, NEVER Furnished to us in writing, and were only informed of this data in his reply to BBB of greater Maryland with NO DATE AFFORDED TO US OF HIS RESPONSES.

  
  

  16.  Also **** **** @ Audio Connections ET AL provided a response you BBB of greater Maryland stating If the client is over charged then they would need to reach out to LifeSafer ET AL based on their agreement .

  
  

  17.  All charges were being charged to *********** ******* Credit Card for monthly usage fees of $52.99 as We agreed to in a telephone conversation with ****** @ LifeSafer ET AL & my wife ****.  Therefore Audio Connections was NOT AUTHORIZED TO CHARGE ANYTHING TO OUR SECU MD CARD on 5/03/2024 in the amount $181.20 on behalf of ********* ET AL, or anyone else.  Audio Connections ET AL & **** **** was told charge the $20.00 download fee for todays download (5/03/3024) only.

  
  

  18.  Without authorization and without affording us all documentation they Audio Connections ET AL are OBE HUNDRED PERCENT LIABLE, ONE HUNDRED PERCENT CULPABLE FOR PROCESSING CHARGES TO LIFESAFER ET AL WITHOUT CUSTOMER/ CLIENTS AUTHORIZATION.  They Audio Connections ET AL & or **** **** NEED TO REPAY TGE $181.20 plus all fees we were accessed plus all fees deemed appropriate by maryland attorney general, **** CARD, *********************, ETC.

  
  

  20.  The Maryland office of Business Licenses needs to be informed of all of the data contained in this BBB Greater Maryland Complaint.

  
  

  Heres a copy of each area **** **** points out what he did, notice all the stuff he left out or intentionally omitted in his attempts to avoid government prosecution against him & his business.

  
  

  
  

  As of today 5/21/2024 @ 1:07am, **** **** NOR Audio Connections ET AL, NOR LIFESAFER ET AL, have not refunded the unauthorized transaction processed @ Audio Connections ******************************.  21045 location.   No apology, Only avoidance of all culpability, avoidance of any and all wrongdoing in every way.

  
  

  
  

  Therefore we CAN NOT ACCEPT ANY PART OF **** **** & Audio Connection ET AL RESPONSES TO BBB of Greater Maryland as of my first viewing his responses 5/21/2024 @ 1:07am.

  
  

   

  Business Response

  Date: 06/10/2024

  Very sorry to hear youre dissatisfied with the Lifesaver fees that were charged to your credit card. However, theres really nothing I can do that is between you and Lifesaver. The only charge that we charged. Your card was the $20 for connection that you agreed to and acknowledged it was correct. Any other fees charged to your credit card are between you and Lifesaver and your agreement with ********* you will have to refer back to them.

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 21669173
  
  I am rejecting this response due to Audio Connections ET AL & Owner **** **** WERE NEVER GIVEN AUTHORIZATION TO CHARGE ANY AMOUNT OF MONEY TO OUR CREDIT / DEBIT CARD EXCEPT FEE OWED TO AUDIO CONNECTIONS ET AL for DOWNLOAD / CALIBRATION FEE OF $ ***** on 05-03-2024.  AUDIO CONNECTIONS & **** **** NEVER NOTIFIED US (my husband ******* ***** NOR MYSELF), that LIFESAFER ET AL WAS CLAIMING WE OWED TGEM ANY FEES.  THEREFORE IN CONCLUSION YOU **** **** & AUDIO CONNECTIONS ET AL HAVE ILLEGALLY & WITHOUT AUTHORIZATION CHARGED FEES TO OUR CREDIT / DEBIT CARD & HAVE NEVER ACCEPTED TGEY NEVER NOTIFIED US THAT LIFESAFER ET AL WAS CLAIMING, we had any LEASED EQUIPMENT FEES AS NOTED IN THE INITIAL (INSTALLATION) INVOICE IT SHOWS LIFESAFER HAS OUR CREDIT CARD NUMBER ON FILE FOR WHICH WE HAVE AUTHORIZED THEM TO CHARGE $52.99 PER MONTH ANY NOT A ***** MORE.  Plus we were told we would receive a $50.00 INSTALLATION FEE DISCOUNT WHICH WAS NEVER APPLIED TO OUR INVOICE NEVER REFUNDED EITHER.  THEREFORE AUDIO CONNECTIONS ET AL & LIFESAFER ET AL BOTH COLLABORATED TO DEFRAUD US OF MONEY AND HAVE COMPLETELY ACCOMPLISHED THIS, thereby CAUSING DEVASTATING FINANCIAL BUDEN TO OUR FAMILY!
  
  Sincerely,
  
  **** Luke ********