Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/1 made 79.95 purchase. Tried emailing email on website but got one back saying it does not exist. Called left numerous messages, no one returned my call. Reached out on website chat Facebook and Instagram also. On 10th I emailed refund email ********@********* and a Dave ******* replied saying order was being filled and getting ready to ship. To this date I received no more email regarding shipping and once again no one is responding.

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 11, 2022/10/20) */
  order was being shipped to the customer there was a delay from the vendor. Customer was notified of the delay and initially understood. After further back and forth messaging with the customer and her expressing her displeasure I informed her I would refund her money and still ship the item at no charge. Her bank refunded the money to her account and charged me back the full amount plus a additional charge. The item was shipped to her as well. So as of this response the customer has received the item and received her money back. She claims she didn't receive the item which I am showing the item was delivered and left at front door. I believe the customer is playing some type of game because of the delay in receiving item. Below is the detailed shipping information.
  
  2022-10-13
  13:43:28select the camera icon to view delivery photoEAST ORANGE,NJ,US
  13:43:15your package has been deliveredFront Door,EAST ORANGE,NJ,US
  09:17:05out for deliverySECAUCUS,NJ,US
  08:49:15we're preparing your package for delivery, see estimated delivery dateSECAUCUS,NJ,US
  08:48:15package received by your local lasership facility and is processing for delivery, see estimated delivery dateSECAUCUS,NJ,US
  2022-10-12
  15:23:46your package has been received and is on its way to your lasership facility, see estimated delivery dateDAYTON,NJ,US
  2022-10-11
  18:32:55Departed from Facility.US0001
  18:32:55delivery to local courier
  15:50:27Arrived at Sort Facility.US0001
  15:02:00Arrived at AIRPORT of Destination
  08:57:00Departed from AIRPORT of Origin
  2022-10-10
  18:00:00Custom clearance completed
  2022-10-08
  14:01:35Arrive at international airport to abroadChina
  2022-10-07
  14:01:35Departed Facility In processing centerDongguan
  2022-10-06
  16:59:48Arrived at Sort Facility DongguanDongguan
  06:00:00Departed from Facility QuanzhouQuanzhou
  2022-10-05
  22:05:58Departed Facility in QuanzhouQuanzhou
  2022-10-01
  00:13:53Arrived at Sort Facility QuanzhouQuanzhou
  2022-09-29
  17:59:51Shipment information received
  
  
  Consumer Response /* (3000, 13, 2022/10/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I am not playing any game. As you can see he has a problem of responding. Yes the bank did refund my money but I did not receive package. On the shipping info it does not say who shipped it. Whether it was usps, FedEx, or ups. I contacted Lasership and gave them the tracking number they said they have no record of it.so I don't know who I can contact to have them trace it. It also says to click on camera to see picture. There is no camera icon on it so I couldn't see house where it was left. Now here is the link "yuntrack.com/parcelTracking?Id=YTXXXXXXXXXXXXXXXX" You can look for yourself. And no where on the website or when you place your order it says it has to come from China. The way it is makes it seem like it's coming from Maryland. He has himself as the vendor. It says nothing about he has to place the order with a vendor in China. He said he would send the item also but it was not delivered to my residence. Thank you for you for your assistance
  
  
  Consumer Response /* (2000, 16, 2022/10/26) */
  Good morning a follow up on package.
  
  Package was delivered to wrong address. Instead of being delivered to N15 street it was delivered to N16. The person was nice to bring it to me last night. He said he did not know who delivered it it was on his porch when he arrived home for work.
  
  Thank you so much for your assistance.
  
  Have a good day