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Business Profile

E-Books

GreatBookPrices Legal Entity: Expert Trading, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in E-Books.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 books thinking they were a different title, ( exact same cover ), and I asked the seller if I could retuen them for a refund and then order the correct book. They said yes. I sent them back, and didn't hear or see anything showing my refund. This was in September. It is now January and I have had several messages through **** requesting the refund, and they message eventually they haven't received it, along with some general automated messages about how I need to tell them when it was shipped, etc. I have done this several times, and have information from **** showing the date and time it was delivered to their address. As of January 12th, I still have no refund.

  • Initial Complaint

    Date:09/25/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Question about ******** order # ********* Your Inquiry was: Bookseller: GreatBookPrices, Columbia, MD U.S.A. AbeBooks PO No.: ********* Printable order summary Straight Talking Introduction to Psychiatric Drugs: The Truth About How They Work and How to Come Off Them *********, ****** Item Status: Shipped The book has been shipped to you. Request Return/Refund | Contact Bookseller Price: US$ ***** &#****; Book Description Estimated Delivery: on/before September 24, 2024 Shipping Speed: ***** business days ********************** Tracking Number: ********************** Shipping: US$ 2.64 Estimated Sales Tax: US$ 1.96 Subtotal: US$ ***** &#****;Payment & Shipping Details Purchase Method: **** Date Processed: August 27, 2024 Processed By: AbeBooks I haven't received this book and I would like a refund. I contacted the shipper and never received a response. Also, *** has no physical tracking on this item. Strangely enough *** books does not have a sales order number on this. I know you want to do right by your customers. Please send me a refund and thank you for your consideration. Straight Talking Introduction to Psychiatric Drugs *********, ****** Book ID: ******** Price: ***** Shipping: 2.64 Description: Unread book in perfect condition.Order Date: August 27, 2024 Sales Order Number: ********* Purchase Order Number: ********* This is the most recent information relative to my dispute with great book prices of ********, ********. I have sent two other inquiries and never received any response from them. I never received the book for which I paid $***** for. I tried to contact the shipper and never received response from them either. That was *** and **** says that they don't have any physical tracking on the item. I can't understand what happened and I would like to get a refund of my money.

    Customer Answer

    Date: 10/27/2024

    I understand the Better Business Bureau's position in this regard. I want to thank you for all of your efforts! AbeBooks finally stepped in and gave me a refund on this. So I'm satisfied with that, but it is unfortunate that book dealers such as Great Book Prices are allowed to exist! Thank you again for your efforts in my regard. Most kind regards, ****.

  • Initial Complaint

    Date:08/01/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a book through ABE books (amazon) and they in turn use this listed place as the seller of the book - I ordered this on July 21 and since then there as been no activity in mailing - I ordered 5 or 6 other books at same time from other sellers and they have all been received - when I contacted ABE books they said they would contact the seller and the seller would respond in two days which they did not - when I informed ABE of this they said to contact the seller directly - which was very hard to find an email - on since using their great price books turns up another company on google - anyway when I let ABEs know I had heard nothing back they said well if you don't hear anything by august 2nd let us know - well gee I am kind of tired of getting the run around from these sellers - they should be held accountable once they take the money out of my account (july 21) and all ABE says is if you don't get nothing by August 22 you will get a refund then - but when you have a brain and you can see nothing is happening with your order they could at least find out = or have the seller do what they are suppose to do which is let me know what is going on with the book I ordered from them - I am done with online books. I am done with amazon - these places wonder why they are sinking ships - well maybe if they actually cared about customer satisfaction - they would have customers that appreciated them and recommended them. they can either send me the book which I have lost all desire to even read now after all this stress - and they can perhaps treat customers with a little more compassion so the customer does not have to waste so much time just standing up for themselves and being treated like dollar signs.

    Business Response

    Date: 08/31/2022

    Consumer Response /* (2000, 7, 2022/08/05) */
    it is finished - the book arrived - they are a big outfit much too big to be polite and too busy being capitalistic enterprise to take the time to answer some simple questions about one ten-dollar book.

    Like the Titanic they are too big to ever sink - so I have nothing more to say about the place let them go on with there business and I will not trouble them again or ever put myself in a position where I have to ask them anything again -

    Thank you BBB - I appreciate your professionalism

GreatBookPrices Legal Entity: Expert Trading, LLC is NOT a BBB Accredited Business.

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