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Business Profile

Education

Mathnasium Of Columbia

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the assistant center director in November 2022. I agreed to a one month trial period which included 12 sessions for my daughter. My daughter was not given the log in information prior to the session. This caused her immense anxiety because she missed a portion of the session. I informed the center director Rachel ****** * My daughter participated in 4 virtual learning sessions through Zoom. I was informed by credit card company the I was charged $456.00 for the trial month. I was also charged $529.00 on 1/1/2023, 3/2023 and 4/2023. I contacted the facility on 4/132023 and received a subsequent email that stated I would be refunded $629.00 for 4/1/2023 which was refunded. I should receive a refund for 1/2013 and 3/2023 because I did not use the services.

    Business Response

    Date: 04/19/2023

    The client enrolled with us in early December. Included in our enrollment agreement is the acknowledgement that services will be continued on a month to month basis until the client informs us through written communication that they want to terminate their agreement with us by the 20th of the month. The client paid for membership in December and attended sessions in December. The client didn't give us any communication that she wanted to terminate her enrollment, so she was charged in January. The client also attended multiple times in January. The client did not inform us that she wanted to terminate in February, but did not use the services in February. Because she was charged but didn't use the services, we agreed to give her March as a credit month for the payment in February. In March, the client was not charged, but the credit for the February payment was used. The client used the services in March but also informed us that she wanted to terminate her agreement with us. We tried to figure out a solution to make something that would work for her and her student, but we were not able to come to an agreeable solution. The client was charged in April, but because she did inform us in March that she wanted to terminate on March 7th, before the 20th of the month cutoff agreed to in the enrollment agreement, we refunded her April charge and made sure her agreement with us was terminated to prevent any further charges. 

Mathnasium Of Columbia is NOT a BBB Accredited Business.

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