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Business Profile

Fuel Oil

Griffith Energy Services, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Griffith Energy Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Griffith Energy Services, Inc. has 11 locations, listed below.

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    Customer Complaints Summary

    • 54 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/27/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since 7/11/22 I have emailed and spoken to several representatives about getting my deceased uncle's fuel credit balance refunded to me. On 9/9/22 I called and was told I would have it within a week, and I still have not received it. The account number is **-******* (previously ******).

      Business Response

      Date: 10/03/2022

      Business Response /* (1000, 7, 2022/10/03) */
      Thank you for reaching out to us. We apologize for the delay as we working through a recent transition in operating systems.
      The refund was approved in August. It normally takes 4-8 weeks to process.

      We have alerted our Accounting Team to provide us with an updated status.

      The contact for this matter is ************** at ************.

      Thank you!


      Consumer Response /* (3000, 9, 2022/10/04) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I appreciate the response, but this is unacceptable. This issue has been lingering for three months. It needs to be addressed immediately. I need a date as to when the check will be sent to me. Thanks.


      Business Response /* (4000, 11, 2022/10/05) */
      This refund is still in process.
      Your point of contact for follow up is Jeanette G*** at ************ or ******@griffithoil.com.

      Thank you very much.


      Consumer Response /* (4200, 13, 2022/10/11) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      On 10/6/22, I called ************, and no one would pickup, so @ 10:15am, I sent an email to *****@griffithoil.com regarding this issue. As of 10/11/22, no one has responded. Not sure how to proceed at this point.


      Business Response /* (4000, 17, 2022/10/19) */
      Hello.

      We have connected our designated specialist (**************) with the customer and our working toward meeting the refund request in a timely manner.

      Consumer Response /* (3000, 24, 2022/11/08) */
      As of today, November 8th, I have not received my late uncles $2300 credit balance refund after being told on 10/18/22 that I would receive it with three weeks. I have emailed, left voice messages to Jeanette G***, and have not heard back. I have been trying to get this refund for four months and I would like to get it resolved soon as it is causing me a lot of stress.
      Thanks.


      Business Response /* (4000, 26, 2022/11/09) */
      Our Credit Manager, Jeff D****, spoke with the customer regarding the delay in processing this refund. The check was issued by our Corporate Office on 11/3 and mailed.
      We trust the customer should receive the check very soon.
      Thank you.


      Consumer Response /* (2000, 28, 2022/11/10) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I received my check today. Please close case. Thank you.

    • Initial Complaint

      Date:08/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Griffith installed a new oil fired boiler at my home 2+ years ago. Recently I have started receiving a bill (and now a late fee) for an annual maintenance service contract. I have asked for info about a maintenance contract but I HAVE NOT contracted w/Griffith for services.

      Repeated attempts to stop billing me have gone unanswered. I spoke with a cust ser rep once. All other contact attempts were via voicemail left by me or the "contact us" link on line, all to no avail.

      Griffith has yet to contact me to resolve this. Any assistance you are able to provide would be approciated.

      Business Response

      Date: 08/31/2022

      Business Response /* (1000, 5, 2022/08/23) */
      Thank you reaching out to us. We have removed the service plan from the customer's account and will be processing a credit for the plan as well as any finance charges.
      We wish the customer well and truly apologize for any inconveniences.

    • Initial Complaint

      Date:07/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February 10, 2022 - Griffith claimed to delivering 82.10 gallons of oil.
      I have not used the oil furnace since the winter of 2021, my heat pump was able to keep my home at a comfortable temperature. I have been on the budget plan for years and have carried a credit balance for more than two years. (They are supposed to reevaluate oil usage annually and adjust as needed. As my transaction history shows the adjustments, they made were not consistent with the actual oil usage.) When I contacted them about the discrepancy, I was told their drivers are geo-located and that their driver was indeed at my location on the day in question. I contend that the driver probably did come to my address that day, however it would be impossible for him to pump 82 gallons into my already full oil tank. I believe the driver sold oil to someone on the side, pocketing the cash and charging the delivery to me to cover the decrease of oil in his truck. On April 11, 2022, I called Griffith Customer Service and told them to close my account. Asking them to send me a refund of the current credit balance on my account. I was told I would receive it within 6 - 8 weeks. On June 27, 9 weeks later, I called asking where the refund was, I was told they would check on it and get back to me. July 1, I reached back out to them, I was told they are changing systems and they would get back to me. It is now July 14th and I have not received any communication from them or a refund. I am so very disappointed that a company that I have been a loyal customer of, for over 25 years would treat me like this.

      Business Response

      Date: 08/16/2022

      Business Response /* (1000, 5, 2022/07/20) */
      We do show a credit balance of $121.12 and we have reached out to the Accounting Department to get a status update for this balance refund. We apologize for the delay as we are transitioning to a new operating system.

    Griffith Energy Services, Inc. is BBB Accredited.

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