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Business Profile

Home Health Care

Maxim Healthcare Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Health Care.

Complaints

This profile includes complaints for Maxim Healthcare Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Maxim Healthcare Services, Inc. has 130 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Maxim Staffing and *** ******* ****** ******** have a "relationship" status refusing to hire people from a non-competitive position under one year. This goes against the Washington State law of RCW 49.62.020 and RCW 49.62.030 stating that it is unenforceable and void in any circumstantial contracts. It also goes against Federal Law Part 910—Non-Compete Clauses. Maxim Staffing and the Maxim Corporation as a whole has this "relationship" they do not wish to sully. Thus forcing all worker within any school district currently working unable to work at the beginning of the school year.

      Customer Answer

      Date: 05/12/2024

      These pictures show the response from a representative from Maxim. Breaking the law means nothing to them.

    • Initial Complaint

      Date:06/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Maxim healthcare is a nursing agency that is suppose provide nursing services to pediatric patients. Maxim was notified by my daughters nurse that she would be leaving 6 weeks in advance. we contacted the agency and let them know what we would like to do since we have another child in the home with more complex needs. They stated that they would work on it and get back to us. No contact was made and the week the nurse was leaving they still had no answers for us. It has now been 3 months since the nurse let them know she was leaving and we still do not have a nurse identified for my daughter. Ive contact the agency day after day with little to no communication back. Ive reached out to the director who stated she would get involved and try to find a solution. The one nurse they did send out arrived 21 mins late to what would be her "interview" with the family. The next nurse they sent asked what syringe she should use with my daughters medicine and asked the nurse in the home if the child could walk after spending 5 hours in my home with my daughter. After that the other nurse in the home was not even comfortable leaving the other nurse in the home for 5 mins without supervision. Since that nurse who worked only a couple shifts we have had no other meetings set up and no coverage.

    • Initial Complaint

      Date:03/31/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From October 2022 to present day of March 31, 2023, I've been receiving unwanted phones from Maxim Healthcare's Hiring Staff, regarding job offers. I don't know how they've gotten my number; I'm not interested, and I would like for it to stop. I don't wish to receive any more phone calls from Maxim Healthcare regarding anything. Please have your staff member by the name of (Precious) to take me off of their contact list, (indefinitely). No more phone calls, no more voice messages.Thank you.

    • Initial Complaint

      Date:09/04/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a special needs infant that came home from the NICU at 4 months old on 4/15/22. Maxim was the first company able to find me a day nurse. She started 5/3/22 and has been absolutely fantastic. She has become part of our family and goes above and beyond her duties to help me out. I am disabled and cannot care for my baby on my own. At the end of her shift on Fri 9/2/22 right before a holiday weekend, Maxim fired my nurse for a "legal matter." My nurse had already told me this was a complaint from a previous patient's mother that my nurse had only been with for 4 days. She's been with me and my son for 4 months and I have had no complaints and only have given her the highest of praise. Maxim said they can set up meet and greets for a new day nurse, but I would go without coverage for at least 2 days. This is unacceptable. They knew they were going to fire my nurse and did not have a replacement ready. Maxim never disclosed this "legal matter" with me prior to my nurse starting in May, only after they fired her. If she was such a safety concern, why did they assign her to a case with a 4-month-old, and why did they never tell me anything?
      I also had requested a night nurse in July to use the rest of the insurance hours. We had a night nurse 2 days a week for 2 weeks. This one was terrible. She didn't give medications or feedings on time, though her notes said she did. She falsified a lot of her notes. She was incapable of soothing the baby to the point I had to get up to help her. She would only change his diaper 2 times during the night; however, I know from my nights with him he would regularly be changed 5-6 times during the night, so she would let him sit in dirty diapers. This nurse was fired from our case after 2 weeks, and Maxim has not been able to find a replacement. It's been 2 months.
      Maxim has left me, a disabled mom, home alone with a special needs 8 month old who I cannot care for on my own. All they could say was "I'm sorry, it's out of our hands."

    • Initial Complaint

      Date:08/16/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been constantly harassed by Maxim for jobs even though I have called their HR department to complain and have them stop contacting me. They continue to send me emails, texts and calls. I am a disabled veteran that cannot do patient care and have told them that I would not seek employment with their company since I can only work from home. Robert ***** is the person that continues to contact me and harass me, it is hard enough not being able to find work without this company constantly flooding both my inbox and personal phone!

      Business Response

      Date: 10/31/2022

      Business Response /* (1000, 15, 2022/10/11) */
      HP- called business, she stated consumer would need to call in and file a complaint.

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